AT&T 3 manual General Mailbox, At a Glance

General Mailbox

General Mailbox

At a Glance

System Administration Menu	[ 1 ] System Parameters
	[ 6 ] General Mailbox Owner
Programmable by	System Administrator
Factory Settings
General Mailbox Owner	Extension 10
(All Automated Attendants)
General Mailbox AA1	9991
General Mailbox AA2	9992
General Mailbox AA3	9993
Mailbox Class of Service	5
General Mailbox Password	blank (not set)
General Mailbox Greeting	See Appendix C
Mail System Planning Form	C

Description

Calls are directed to the Automated Attendant’s General Mailbox when the Automated Attendant’s Dial 0/Timeout Action is set to Record a Message in the General Mailbox and any of the following actions occur:

■The caller does not respond to the Touch-Tone Gate greeting.

■The caller does not make a selection from the Main Menu or a Submenu.

■The caller dials [ 0 ] at any time from a Main Menu, Submenu, or Announcement.

The mail system has one General Mailbox for each Automated Attendant. The General Mailbox numbers are 9991, 9992, and 9993 for Automated Attendant 1, Automated Attendant 2, and Automated Attendant 3, respectively. The General Mailbox numbers cannot be changed. The factory-set Class of Service for each General Mailbox is 5. The Class of Service can be changed if needed.

Each General Mailbox has a factory-set owner, which is extension 10. The message light at the General Mailbox Owner’s extension is turned On whenever a message is placed in the General Mailbox. The General Mailbox Owner can be changed to any extension. It is not necessary for the owner also to have a personal mailbox. You can assign a General Mailbox Owner for each General Mailbox, or you can have one owner for all of the General Mailboxes. The General Mailbox Owner should retrieve messages from the General Mailbox and forward them to the appropriate mailboxes.

General Mailbox 5-43