110Main Menus Automated Attendant | AT&T 3 guide

Main Menus (Automated Attendant)

Action

You Hear...

Step 18 Choose an option:

[ 2 ] [ 3 ] to play back the new Main Menu prompt.

[ 2 ] [ 1 ] to re-record the new Main Menu prompt.

[ ★ ] [ D ] ([ ★ ] [ 3 ]) to delete the new Main Menu prompt and use the previous Main Menu prompt.

New Main Menu prompt, then the Message Editing Menu.

Repeat Step 18.

A tone to record the Main Menu prompt. Return to Step 17.

“Deleted. The existing menu prompt will be used.”

(Monolingual mode)

Menu Administration Menu.

Procedure is complete.

(Bilingual mode, primary language) Prompt to record the Main Menu prompt in the secondary language Return to Step 17.

(Bilingual mode, secondary language) Menu Administration Menu. Procedure is complete.

[ ★ ] [ # ] to quit.	“Approved.”
	(Monolingual mode)
	Menu Administration Menu.
	Procedure is complete.
	(Bilingual mode, primary language)
	Prompt to record the Main Menu
	prompt in the secondary language.
	Return to Step 17.
	(Bilingual mode, secondary language)
	Menu Administration Menu.
	Procedure is complete.

5-110Main Menus (Automated Attendant)

Image 204

AT&T 3 manual 110Main Menus Automated Attendant

Contents

AT&T Copyright 1996, AT&T All Rights Reserved Issue June Contents Understanding the Mail System Features Verifying System Operation and Troubleshooting Upgrading the SystemMail System Planning Mail System Factory Settings Letter Key and Class of Service TableGL Glossary Index Programming Hierarchy Diagrams Communications System Planning Purpose and Audience Terms How to Use This Book Typographical Conventions Safety Labels Related DocumentsPartner Mail Voice Messaging System Release Toll Fraud Security Partner II Communications System Release Partner Plus Communications System Release Introduction Partner Mail Services System Administrator’s Responsibilities Introduction Partner Mail Services Overview of System Services and Features Automated Attendant Service AttendantAssignments Interactions with the Communications System Fax Extension and Fax Message Receiver Immediate Call Handling Call Answer Service Interactions with the Communications System Voice Mail Service Operator System Administrator’s Responsibilities For more information, see Personal Mailbox AdministrationSystem Security Preventative Measures Page Security Policy and User Education Routine Maintenance Helpful Programming Hints Introduction Preparing for Installation Installing the Mail System Important Safety Instructions Preparing for Installation Mail System Hardware Communications System Hardware Mail System Site Requirements Mail System Requirements ConditionRequirement Preparing for Installation Installing the Mail System Mounting the System Unit Mounting the Cabinet Connecting to the Communications System Connecting Cords to the System Unit System Unit Front and Right Side View Connecting to the Remote Maintenance Device Remote Maintenance Device Mail System Initial Programming Introduction Before You Begin After Initial Programming Before You Begin Comlpeting Planning Forms Preparing the Communications System Hunt Group Extensions Line Access Mode Transfer Return Extension Line Assignment for Remote Maintenance Device Outgoing Call Restriction Logging In to System Administration Automatic Extension Privacy for Remote Maintenance DevicePage Mail System Login Accessing the System Administration Menu Programming the Mail System Initial Programming Quick Reference System Parmeters System Greetings Parameter Factory Setting Programming System Parameters System Language Maximum Digit LengthSingle or Multiple Automated Attendant Automated Attendant Line Assignments Automated Attendant Line Assignments Programming Mailboxes Mailboxes Considerations for Creating Mailboxes Creating Mailboxes Assigning a Group Mailbox Owner Specifying Fax Extensions and System Mailboxes Fax Extension and Fax Message Receiver Call Answer Service Operator System Administrator’s MailboxGeneral Mailbox Owner Schedule Administration Programming the Schedule System Date and Time Schedule Controller Business Schedule Setting the Touch-Tone Gate Automated Attendant Administration Recording System Greetings System Greetings Administration Recording Touch-Tone Gate Greetings Recording a Voice Mail Greeting Programming the Automated Attendant Menus Recording Announcements Creating Submenus Programming Day and Night Menus + Announcement number + # Group Lists Administration Creating Group Lists Assigning Line Ownership Line Ownership Assignment Setting System Security Options 10. System Security Administration Minimum Password Length Security Violation Notification Assigning the System Administrator’s Mailbox Password Assigning a System Administration PasswordAfter Initial Programming Page Call Answer Service Communications System Initial Programming Telephone Button Programming Introduction Entering Programming Mode Automated Attendant ServiceVMS Hunt Delay Group Call Distribution Fax Machine Extensions Fax Hunt GroupLine Ringing Automatic Extension Privacy VMS Hunt Schedule Night Service Music on Hold Disallowed Phone Numbers Creating a Disallowed ListAssigning the Disallowed Phone Number List To save the number in memory, you must press Enter Allowed Phone Numbers Creating an Allowed Phone Number ListAssigning the Allowed Phone Number List Call Answer Service Line CoverageVMS Line Cover Exiting Programming Mode Automatic VMS CoverVMS Cover Rings Communications System Release 4.0 or later Telephone Button Programming VMS CoverDo Not Disturb Voice Mailbox Transfer Voice Mail Messages After Initial Programming Administering Features Automated Attendant Service Broadcast MessageAnnouncements Automated Attendant Bulletin Board Call Answer Service Operator Dial 0/Timeout Action Automated AttendantBusiness Schedule and Temporarily Closed Directory Group Lists Group Mailbox OwnerLanguage Line Assignments Main Menus Automated Attendant Maximum Digit LengthOpen or Closed for Today Outcalling Passwords Personal Mailbox AdministrationPersonal Operator Schedule Controller System Administrator’s Mailbox Submenus Automated AttendantSystem Date and Time System Language Administering Features Logging In to System Administration Logging In to Voice Mail Announcements Automated Attendant At a GlanceDescription Announcement Options Announcements and Bulletin Boards Related Mail System Features Applications Programming Recording an Announcement Monolingual mode Bilingual modeProcedure is complete For the secondary language Playing an Existing Announcement Enter the Announcement number 1-99 + # Deleting an Announcement Related Communications System Features Related Mail System Features Broadcast Message Broadcast Messages and Group Lists Programming Sending a Broadcast Message Bulletin Board Monolingual or Bilingual Mode Bulletin Boards and AnnouncementsDial 0 Destination Bulletin Board Mailbox Password Other Bulletin Board Options Considerations and Constraints Procedures Accessing a Bulletin Board Message ProgrammingMailbox Bilingual mode only Recording or Deleting a Bulletin Board MessageMessage. Go to Step Go to Step 20Bulletin Board Setting a Dial 0 Destination Changing a Bulletin Board Mailbox PasswordChanged. Procedure is complete Enter extension number + # Business Schedule and Temporarily Closed Weekly Business Schedule Temporarily Closed Programming Playing the Business Schedule Today Creating or Changing the Weekly Business Schedule 26Business Schedule and Temporarily Closed Programming a Temporary Closing Confirm. Go to Step Repeat Step Business Schedule and Temporarily Closed Call Answer Service Operator Dial 0/Timeout Action for Main Menus Automated Attendant Dial 0/Timeout Action Automated Attendant Programming Changing a Dial 0/Timeout Action Menu. Go to Step Prompt. Go to Step Procedure is complete. Bilingual mode, primary language Directory Procedure Using the Directory to Reach a Subscriber Using the Directory to Address a MessageTransferred. Procedure is complete Changing a Directory Listing Fax Extension and Fax Message Receiver Description Fax ExtensionFax Message Receiver Considerations and Constraints Hunt Group. Procedure is complete Receiver. Go to Step Deleting a Fax Extension or Fax Message Receiver Enter Fax Message Receiver + # Extension. Procedure is complete General Mailbox Programming Changing the General Mailbox Owner’s Extension Automated Attendant Procedure Forwarding a Message from the General Mailbox Extension. Go to StepEnter General Mailbox Owner + # Single Automated Attendant List. Repeat Step Group List. Repeat Step Greetings Personal Procedures Recording a Personal Greeting Call Answer Service Operator For Monolingual Mode, procedure is Greeting. Go to StepComplete For Bilingual Mode, primary language Activating a Personal Greeting Deleting a Personal Greeting Monolingual Mode, procedure is Greetings System Voice Mail Greeting Automated Attendant Touch-Tone Gate Greeting ExamplesMonolingual Mode-Touch-Tone Gate On Monolingual Mode-Touch-Tone Gate Off Main Menu, Primary Language Programming Recording the Voice Mail Greeting Greetings Personal Repeat for the secondary Recording a Touch-Tone Gate Greeting New greeting. Repeat Step Menu. Return to Step Group Lists Group Lists and Broadcast Messages Programming Creating Group Lists Scanning Group ListsEnter Group List number + # Repeat until all extensions are Modifying or Reviewing a Group List Group List. When finished, go to Deleting Group ListsIf desired, return to Step For each mailbox to be added to Procedure Sending a Message to a Group List Under Personal Mailbox Administration Forwarding a Message to a Group List Group Mailbox Owner Programming Assigning or Deleting the Group Mailbox Owner Enter Group Mailbox Number If the mailbox has an ownerIf the mailbox has no owner No owner. Return to Step Mode only Language Programming Recovering from a Language Choice Error Announcements Automated AttendantMain Menus Automated Attendant Submenus Automated Attendant Changing the Language Mode or the Language Language. Repeat Step Line Assignments Programming Reviewing Line Assignments Adding Line Assignments Removing Line Assignments If the line is not currently assigned toAutomated Attendant 2 or Repeat until finished 76Line Assignments Line Ownership Programming Scanning Line Ownership If a line owner is assigned If no owner is assigned Modifying Line Ownership If the line number has an owner Deallocating Line Ownership Deleted.Return to Step Mailbox Class of Service COS Class of Service Table Mailbox Storage Message Length Greeting LengthTransfer Permitted Mailbox TypePage Mailbox Language Bilingual Mode only Outcalling Permission Mailbox Name Letter Key Considerations and Constraints Administration Group Mailbox Owner Programming Playing a Mailbox Configuration Enter Mailbox Number + # Class of Service + # Monolingual mode only Bilingual mode only. Choose an option Number. Go to Step Deleting a Mailbox Changing a Mailbox NameMailbox and any messages in it Mailbox number. Return to Step Changing the Class of Service Initializing a Mailbox PasswordEnter Class of Service + # Changing the Mailbox Language Bilingual Mode Only Language Bilingual Mode only Main Menus Automated Attendant Monolingual Mode Example with Touch-Tone Gate On Menu Prompt Monolingual Mode Example with Touch-Tone Gate Off Selector CodesPage Caller Options Programming Playing a Main Menu Prompt or Definition Recommendation Recording the Main Menu Prompt Only Menu. Go to Step Multiple Automated Attendant onlyDefinition. Repeat Step Monolingual mode 106Main Menus Automated Attendant Change the Dial 0/Timeout Action Modifying a Day or Night Main MenuIf the Selector Code is already assigned If the Selector Code is not already assigned Selector Code. Return to Step Monolingual mode 110Main Menus Automated Attendant Maximum Digit Length Programming Changing the Maximum Digit Length Menu. Procedure is complete Enter Maximum Digit Length Open or Closed for Today Open for Today Close for Today Resume Regular Schedule Default Temporary Closure Greetings French Primary/English Secondary Spanish Primary/English Secondary Programming Programming Open or Closed for Today 118Open or Closed for Today Resuming the Regular Schedule Outcalling Outcalling List Minimum Time Between Outcalling Attempts Outcalling Cycles Outcalling Schedule Procedures Turning Outcalling On/Off Reviewing the Outcalling ListListening to Instructions for Outcalling Creating or Changing the Outcalling List Pager. Go to Step Enter Outcalling number + # Setting Up the Outcalling Schedule Not set to all hoursSchedule. Go to Step Set to all hours Setting the Minimum Time Between Outcalling Attempts Setting the Number of Outcalling Cycles Passwords System Administrator’s Passwords Password Cautions Password Initialization Programming Initializing a Mailbox Password Setting the Minimum Password Length Changing the System Administration Password Procedures Changing a Mailbox PasswordEnter Minimum Password Length + # Changing a Bulletin Board Mailbox Password Personal Mailbox Administration Transfer-Only Mailboxes Old and New Messages Personal GreetingsPersonal Operator Ss System Features OutcallingProgramming Logging In to Voice Mail From Automated Attendant Activity Menu. Procedure is complete Recording and Sending a MessageMessage. Repeat Step Use 7 for the letter Q 9 for the letter Z Names. Go to StepGroup List. Return to Step Listening to Messages Replying to a Message Forwarding a Message Use 7 for the letter Q 9 for Letter Z Recording a Mailbox Name Recording and Activating Personal GreetingsChoosing a Personal Operator Personal Operator Programming Administering a Personal Operator Follow the Switch Mode Schedule Controller Follow the Partner Mail Business Schedule Business Schedule Programming Setting the Schedule Controller Security Violation Notification No Security Violation Notification Unsuccessful Login Attempts Mailbox UnlockNotification Programming Changing the Security Violation Notification LengthAttempts. Go to Step Single/Multiple Automated Attendant For each Automated Attendant, you can program the following Programming Setting Single or Multiple Automated Attendants Submenus Automated Attendant Selector Codes and Selector Code Actions Other Submenu Options Submenu CreationSubmenu Modification Press 3 for Submenus Submenu Administration Menu Programming Playing a Submenu Prompt or Definition Creating a Submenu Submenu number + # 160Submenus Automated Attendant Recording the Submenu Prompt Only Repeat to Step Modifying a Submenu 164Submenus Automated Attendant Choose an option # to use the existing Submenu Deleting a Submenu Submenu number + # Prompt to confirm deletion System Administrator’s Mailbox Changing the System Administrator’s Mailbox Programming Re-assigning the System Administrator’s Mailbox Changing the System Administrator’s Mailbox PasswordEnter new extension + # Personal Mailbox Administration System Date and TimeProgramming Updating the System Date and Time If System Administrator’s mailbox Language is English Time. Go to Step System Language Touch-Tone Gate Setting Touch-Tone Gate Considerations and Constraints Programming Turning the Touch-Tone Gate On or Off Troubleshooting Verifying System Operation Contents Verify Mail Service Greeting Verifying System OperationDealer Delayed Call Handling Immediate Call Handling Day Menu Night Menu Fax Machines VMS Extension CoverageVMS Line Coverage Troubleshooting Callers hear ringing, but the mail system does not answerMail system does not answer immediately Authorized Dealer Calls are routed to the wrong Automated Attendant Calls are not transferred properly Touch-tones are entered but not detected Message cannot be left in a mailbox Subscriber receives a busy signal when calling Voice Mail Caller is cut off while leaving a message in a mailboxSubscriber is unable to log in to Voice Mail Subscriber is unable to log in to Voice Mail Possible Cause Corrective Action 12Verifying System Operation and Troubleshooting Possible Cause Corrective Action Outcalling is delayed Outcalling is not working On next Outcalling is not working Press 1 for English, 2 for French, or 3 for Spanish Upgrading the System Introduction Disconnecting the Mail System Captive Retaining Screw Location Removing the Mail System Unit from the Wall Removing the Cover Removing the Cover Screws Voice Processing Card DIP Switch Settings Adding a Voice Processing Card Installing the Voice Processing Card Putting the System Unit Back Together Security Alert Mail System Planning Introduction Planning Responsibilities Table A-1. Partner Mail Mail System Planning Forms Name When to Fill Out the Forms How to Fill Out the FormsPlanning Responsibilities Information for the Installer Form a System Parameters-Part 1 Description Maximum Digit Length =Single or Multiple Automated Attendant = Single Page Class of Service Form B Mailboxes DescriptionSecurity Alert Mail System Planning A-7 Instructions COSPage Call Answer Service Operator = System Administrator’s Mailbox =Form C System Parameters-Part 2 Description General Mailbox Owner = Form D Schedule Description System Date and TimeMultiple Automated Attendant only Weekly Business Schedule = Closed Form E Touch-Tone Gate Description Touch-Tone Gate GreetingsPage Form F Voice Mail Greeting Description Form G Main Menu Prompt Description Day or Night Main MenuMain Menu Prompt Page Form H Main Menu Definition Description Main Menu Definition Multiple Automated Attendant only Form I Submenu Prompt Description Submenu NumberSubmenu Name Submenu Prompt Form J Submenu Definition Description Submenu Definition Form K Announcement Description Announcement NumberAnnouncement Name Announcement Form L Group List Description Group List NumberGroup List Name Group List Members Form M Line Ownership Description Line Ownership Minimum Password Length = Form N System Security DescriptionSecurity Violation Notification Form O Security Checklist Description Instructions Maximum Digit Length 2 3 Form B Mailboxes Call Answer Service Operator Ext System Administrator’s Mailbox Mailbox No Security AlertFax Extension Fax Message Receiver Form D Schedule Weekly Business Schedule Form E Touch-Tone Gate Form F Voice Mail Greeting Voice Mail Greeting Form G Main Menu Prompt Day or Night Main Menu 1 Day Form H Main Menu Definition Form H Main Menu Definition Form I Submenu Prompt Form J Submenu Definition Submenu Number 01-99 Submenu Name Submenu Definition Form K Announcement Form L Group List Group List Number Group List Name Group List Members Form M Line Ownership Minimum Password Length Form N System Security Mail System Yes No Communications System YesSecurity Policy Yes Introduction Form a System Configuration, Form B2 Customized Extension SettingsForm B1 System Extensions Form C Phone Communications System Order Number Form a System Configuration, Form a Page 1 Description Method VMS-Mail Form a Page 2 Description Receptionist answers calls during business hours? VMS Hunt Delay #506 = Immediate VMS Cover Rings #117 =Ring on Transfer #119 = Active Music on Hold 602 = Active Form B1 System Extensions Form B1 DescriptionWrite Name/Description FAX Machine Extensions #601 Write Transfer Return Ext. No. #306 Form B2 Customized Extension Settings Form B2 DescriptionAutomatic Extension Privacy #304 = Not Assigned Automatic VMS Cover #310 = Not Assigned No RingLines/Pools Not Assigned Outgoing Call Restriction #401 = No Restriction Disallowed List Assignment #405 Allowed List Assignment #408 Night Service Button #503 = Not Assigned Do Not Disturb Feature 0Form C Phone Form C Description VMS Cover Feature 1 Voice Mailbox Transfer Feature 1Voice Mail Messages Intercom 7 7 Form D Number Lists Form D DescriptionDisallowed Phone Number Lists #404 Allowed Phone Number Lists #407 Introduction Factory Settings Default Greetings Default Menus Factory Settings Feature Factory Setting Valid EntriesSystem Parameters Schedule Automated Attendant Service Mailboxes Security System Personal OperatorOutcalling Mail Setting Value Group ListsSystem Greetings Messages Default Greetings Touch-Tone Gate On-Monolingual Touch-Tone Gate On-Bilingual Temporary Closure Greetings Touch-Tone Gate Off-Monolingual Touch-Tone Gate Off-Bilingual Voice Mail Greetings Personal Mailbox Greetings Default Menus English Default Mailbox Name General MailboxFrench Default Mailbox Name Boîte Vocale Centrale Spanish Default Mailbox Name Buzón General Day/Night Main Menu Touch-Tone Gate On-Monolingual BilingualEnglish Day/Night Menu French Day/Night Menu English Primary/French Secondary-English Day/Night Menu English Primary/Spanish Secondary-English Day/Night MenuFrench Primary/English Secondary-French Day/Night Menu Spanish Primary/English Secondary-Spanish Day/Night Menu Letter Key Class of Service Table Letter Key Table D-1. Letter Key Class of Service Table Table D-2. Class of Service Glossary GL-2Glossary Group Mailbox Owner See Dial Plan GL-4Glossary See Primary language and Secondary language See Automated Attendant Touch-Tone Gate GreetingSee Subscriber Index IN-2 Index Index Index IN-3 IN-4 Index Index IN-5 IN-6 Index Index IN-7 IN-8 Index Index IN-9 IN-10 Index Index IN-11 IN-12 Index Index IN-13 IN-14 Index Index lN-15 IN-16 Index Nota Remarque Page Page AT&T Comcode Issue