Troubleshooting, This chapter | HP Veer 4G (AT&T) manual

Troubleshooting

Although we can’t anticipate all the questions you might have, this chapter provides answers to some of the most commonly asked questions. For additional information and answers to other common questions, visit palm.com/support. Remember that when you search your smartphone’s Help system, you get results not only from the Help system, but from Palm’s Support Knowledge Base as well.

In this chapter

2166Ts: Ways to get your HP Veer 4G working again

218Palm profile

222Battery

223Screen and performance

225Phone

226Hands-free devices

227Synchronization

229Data connections

230Email

231Messaging

233Wi-Fi

234Web

235Calendar and Contacts

238Camera

238Photos, Videos, and Music

239Amazon MP3

239HP webOS App Catalog

242Transferring information to and from your computer

243Backing up and restoring data

244Updates

244Transferring information from another HP webOS phone

244Making room on your smartphone

Chapter 14 : Troubleshooting

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Page 215

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HP Veer 4G (AT&T) manual Troubleshooting, This chapter

Contents

User Guide Open Source License information Contents Documents Web and wireless connectionsContacts, Calendar, and other personal information Photos, videos, and music Troubleshooting Contents Welcome Your HP Veer 4G Print material What’s in the box?Hardware Where can I learn more? Welcome Welcome This chapter Basics Hold the smartphone as shown below and gently push up Get to know your smartphoneSlide out the keyboard Touchscreen Keyboard Launcher Icons in the title bar Top view Back view Close the SIM card slot cover Set up your smartphoneInsert the SIM card and set up your smartphone Follow the onscreen instructions to complete setup Verify your profile Charge the batteryWhat is a Palm profile? Maximizing battery life Turn the screen on/off Why the screen goes darkTurn wireless services off airplane mode Turn your smartphone on/off Turn wireless services on Shut down your smartphone Use gestures tap, swipe, drag, flick, pinch Drag TapSwipe Flick Scroll slow Drag the screen in the desired direction Pinch zoom gestures Scroll gestures Insert the cursor in a text field Tap the location Text selection gestures Update the HP webOS operating system Tap Download now Manually check for system updatesOpen System Updates Respond to a system software notification Basics Just Type Get in touch with a contact Just Type overview Find information in an application on your smartphone Search the web Create a new item such as a message or memo Preferences Open an applicationUse application keywords Select any of the following options Repeat a recent searchCustomize Just Type Just Type Just Type Work with applications Open an application in Quick Launch Open an application using Just TypeOpen applications Open an application in the Launcher Go up one level in an app back gesture Open the application menu Use the menus Enter uppercase letters Enter and save informationOpen the connection menu Use the keyboard Enter alternate keyboard characters Enter passwordsEnter characters from the symbols table Symbols and accented characters Enter information in a field Work with the Text Assist feature Tap Delete to confirm Customize Text Assist settingsTap Edit User Dictionary Open Text Assist Select items in a list Use the Copy All or Select All featureCut, copy, and paste information Save information Close applicationsManage applications in Card view Delete applications Reorder/stack single cards Work with stacked cardsMove among cards and stacks Reorder Quick Launch icons Manage applications in the LauncherReorder a card within a stack Line up your favorite applications in Quick Launch Delete a Launcher Add a LauncherReorder Launcher pages Rename a Launcher Open Accounts Tap Add Account Use the Accounts application to set up an online accountManage online accounts Open Accounts There are several kinds of notifications View and work with notifications Create and work with favorites Work with applications Copy files and sync your personal data Copy files between your smartphone and your computer Copy files and folders using USB Drive modeDelete files and folders using USB Drive mode Overview Get your personal data onto your smartphone Copy music, photos, and videos using third-party software Desktop organizer using a third-party solution I want to stop using it ElsewhereAccessible in the cloud or your Palm profile account Accessible only on your smartphone About the Data Transfer Assistant DTA Transfer data from an old phoneExport data from a desktop organizer on your computer System Application Get data from an online account in the cloud Sync directly with your desktop organizer Sync your desktop organizer and your smartphone Copy files and sync your personal data Phone Open Voice Dial Dial by contact name using voice dialingMake calls To open Voice Dial, do one of the following Open Phone Dial by contact name using Just TypeDial using the onscreen dial pad Tap Dial using the keyboardDial a favorite Tap the dial pad numbers to enter the number Tap to dial Redial the last number dialed Dial using a speed dialDial by contact name in the Phone application Answer a call Receive callsDial your national emergency number Dial from another application What can I do during a call? Use voicemail Use another application while on a call Adjust call volume Press volumeManage a call End a call Make a conference call Switch between two callsMake a second call Answer a second call call waiting Look up or send a message to a contact What’s my number? Create a favorite View your call historyWork with favorites Add a phone number to a favorite Set or change the default number for a favoriteView favorite details Number Save a phone number to ContactsUse a phone headset Remove a contact from the favorites list Tap Add device Use a wired headsetSet up and use a Bluetooth hands-free device Open Bluetooth Turn call forwarding on/off Customize smartphone settingsUse Phone Preferences to customize smartphone settings Turn contact match display on/off Change your voicemail number Turn the international dialing auto-prefix feature on/offTurn my caller ID on/off Turn call waiting on/off Use restricted dialing Lock or unlock the SIM card Set roaming and data usage preferences Manually select network settingsTap Edit Network Settings Tap Change Settings Open SIM Toolkit View and work with the features displayedUse SIM Toolkit TTY/TDD, tap On or Off Phone Email, text, multimedia, and instant messaging Email app How do I send and receive email on my smartphone?Merged inboxes in Email Open Email Set up emailSet up email Microsoft Exchange and Lotus Notes Tap Sign Set up email when automatic setup fails These settings apply only to the account you select in step Enter advanced account settings Delete an email account Change account login settingsTurn new email notifications on/off Rename an account Format email text Create and send an email message Tap the file name Repeat steps 1-3 to attach other files Add attachments to a messageSave a message as a draft Receive and read email messages Save or share an inline image Open email attachmentsSave attachments Reply to a message Add a contact from an email messageView a contact from an email message Search for an email message Mark a message as read or unread Show or hide message recipientsCopy messages Move a message to another folder Tap the account you want Add a signature to outgoing messagesView mail folders Favorites appear at the top of Account List view Sort email in a folderAdd an email folder as a favorite Set email preferences Messaging All messages in one application Open Messaging Switch between messaging accounts in a conversationDial a number from a conversation Redface Eww Switch between Conversations view and Buddies viewUse emoticons in a message Create and send a text or multimedia message Messaging Text and multimedia messagingCustomize messaging notifications Enter the message text and tap Add a contact from a text or multimedia message Receive and view text and multimedia messages Dial a number from a message Set up an instant messaging IM accountMessaging Instant messaging View a contact’s information from a message Open Messaging Tap Buddies Sign in to an IM accountSign out of an IM account Send and receive IM messages Delete a buddy Add a buddyReceive a buddy request Block a message sender Delete an IM account Change your IM account username and passwordChange your online status Change your custom message Email, text, multimedia, and instant messaging 132 Memos Contacts, Calendar, and other personal information110 Contacts 121 Calendar 128 Tasks You have a few options for getting info into Contacts ContactsHow do I add names and other info into Contacts? Linked contacts Open Contacts Use Contacts for the first time Create a contact To find a contact within the Contacts app, use these steps Find a contactView, edit, or delete contact information Add a photo to a contact Copy a contact to the SIM card Open Contacts Tap Favorites Add a ringtone to a contactTap Assign To Contact Open the application menu and tap Add Contact Reminder Remove a contact from favoritesAssign a speed dial to a contact Assign a reminder message to a contact Tap Unlink This Profile Link a contactUnlink a contact Add a contact entry to the Launcher Delete a contact Get in touch with a contact Delete an online account from Contacts Customize ContactsManually synchronize Contacts with your online accounts To get an emailed vCard into Contacts Send contactsReceive vCards Tap Remove Account and tap Remove Contact Account Layered calendars CalendarHow do I get events into Calendar? Open Calendar Use Calendar for the first timeCreate an event Schedule a repeating event Enter the event location Create an all-day untimed event Add an alarm to an eventCustomize event notification sounds Add a note to an event To go to today In Day view, tap the Day View icon Change the Calendar displayMove around in Calendar Quickly glimpse your schedule View meeting participants Delete an eventRespond to an event reminder Open the application menu and tap Sync Now Customize CalendarManually synchronize Calendar with your online accounts Create a task TasksDelete an online account from Calendar Create a task list Screen and enter the note Bold text, and low priority tasks appear in gray textList Assign the task to a different list Date. Tap the notification to open the task Sort a task list Check off a taskView tasks that are due today Rename a task Hide or delete all completed tasks in a list Reorder your tasksSet due dates for all tasks in a list Mark all tasks in a list completed/incomplete Find a memo MemosDelete a task or a task list Create a memo Email a memo ClockChange the color of a memo Delete a memo Delete an alarm Set an alarmCancel an alarm Change the alarm volume Perform calculations Install FacebookCalculator Facebook Contacts, Calendar, and other personal information Photos, videos, and music Review pictures CameraPhotos Take a picture Open Photos Organize your pictures into albums√ see Note Tap a picture thumbnail to view it full-screen Look at photos in a slideshowAdd a picture to a contact You can view the photos in any album as a slideshow Tap Set Wallpaper Save a picture as wallpaperShare a picture Tap and tap Assign to contact Upload a picture to the web Set up an online pictures account on your smartphone Record a video VideosDelete an online pictures account Delete a picture Watch a video Upload or share videos you recorded Tap an album and tap the video you want to watch Use video playback controlsDelete a video Open YouTube YouTubeWatch a YouTube video Get music onto your smartphone MusicFind related videos Share a video Open Music Listen to musicUse music playback controls Remove a song from Playlist view Switch the Now Playing displaySearch for related songs or content Change the order of items in Playlist view Open Amazon MP3 Amazon MP3Search for a specific song, album, or artist Browse songs, albums, artists, or genres Preview and buy a song View artist informationView album information and buy an album View and work with downloaded items Web and wireless connections Are there different kinds of Wi-Fi networks? Wi-FiWhat is a Wi-Fi connection? Why use a Wi-Fi connection? Connect to a new secure network Open Wi-FiConnect to a new open network Connect to a captive portal AT&T Wi-Fi Hot SpotsConnect to a previously used network Disconnect from a network Put Wi-Fi to sleep when the screen is offCustomize connection settings Create a secure hotspot What is Palm mobile hotspot?Palm mobile hotspot Secure hotspots and open hotspots Create an open hotspot Open Palm mobile hotspot Tap Change Passphrase Use Palm mobile hotspotChange your secure passphrase View information about connected devices Tap Add Profile What is VPN?Add a Vpnc VPN profile Disconnect from a profile Add a Cisco AnyConnect VPN profileConnect to a profile View statistics for a connected profile Go to a website WebEdit a profile Delete a profile Navigate a web Add a web search engineOpen another browser Add a web page to the Launcher Use Flash content Tap Add To Launcher Create a bookmarkOpen a bookmarked Edit, reorder, or delete a bookmark Copy the URL Press and hold Option Tap the link. Tap Return to previously viewed web pagesUse links on a web Tap Copy to Photos Customize web browser settingsCopy a picture from a web Download files from the web Manage location information passed to applications Location ServicesOpen Location Services Manage location information passed to websites Open Google Maps Turn location service providers on/offGoogle Maps Tap Agree or Don’t Agree Open AT&T Navigator AT&T NavigatorSign up for AT&T Navigator Get directions Tap Search Find a locationTap Drive To Tap Share & More Tap Share Address View maps and traffic conditionsShare an address Tap Maps & Traffic Check the weather forecast Set up commute alertsAdd a location to Favorites Record a location Customize AT&T Navigator What’s my AT&T Navigator PIN? Find a business Get more help or cancel your AT&T Navigator subscriptionView AT&T Navigator diagnostic information YPmobile Tap Add To Calendar Create a calendar event at a locationAdd a local business to your contacts Add a local business to your favorites Make a pairing request to another device Bluetooth wireless technologyWhat is Bluetooth wireless technology? Turn the Bluetooth feature on/off Connect with a paired device Accept a pairing request from another device Tap and hold the device name Enter a new name Disconnect from a deviceDelete a device Rename a device Documents Tap Add New Account Quickoffice mobile office softwareRegister Quickoffice software Open Quickoffice Tap the file Open a fileSave a file with a new name Share a file View cell content in a spreadsheetSwitch among sheets in a spreadsheet Switch among slides in a PowerPoint slideshow Add, edit, or delete an account in Quickoffice Update Quickoffice software Move around in a file Change the text display sizeFind text in a file View bookmarks Documents HP webOS App Catalog and Software Manager Browse applications in HP webOS App Catalog Buy an application Download a free application Tap Download for amount Buy an application directly from a promo code link Do one of the followings Reinstall a deleted applicationSet up a billing account Tap the app name and tap Download again for free Open Software Manager Update or delete a billing accountManage applications with Software Manager Manually check for application updates Update a downloaded application from a notification HP webOS App Catalog and Software Manager Preferences What information is backed up? Backup Speed dials Location Preferences Services Memos All memosLinking relationships Between contacts Your computer see Copy Settings ScreenWeb Bookmarks Browser cookies Downloads and web settings Lock Music Erase Palm profile information from the server Open Backup Tap Back up nowOpen Backup Manually back up information to your Palm profile Click Device Info Click I Lost My Phone Erase Device Update your Palm profile settingsSign in using your Palm profile username and password Date & Time Rename your smartphone Erase data and reset your smartphoneDevice Info View system information Run Interactive Tests Tap Reset OptionsAbout the full erase options Run Quick Tests Use Certificate Manager Change default applicationsInstall a certificate from USB drive storage Install a certificate from an email attachment Start Exhibition ExhibitionView certificate details Delete a certificate View a picture slideshow Use ExhibitionUse your smartphone as a clock View your day’s agenda Set the interval for turning the screen off automatically Screen & LockFormats Change screen brightness Set options for unlocking the screen Change your Secure Unlock passwordOpen Screen & Lock Switch Applications, tap On or Off Turn advanced gestures on/off Set ringer switch settings Get notifications when the screen is locked or offUse voice dialing when the screen is locked Use the ringer switch Add ringtones to your smartphone Set system sound options Copy a ringtone to your smartphone Select a file from the ringtones folder as a ringtoneSelect a song as a ringtone Preferences Troubleshooting T2. Turn your smartphone completely off and on 6Ts Ways to get your HP Veer 4G working againIntroduction T1. Throw all open applications off the top of the screen T3. Triple-toggle to restart T4. Top off the battery Enter your serial number and follow the instructions T5. Take out the batteryPalm profile Troubleshooting 219 Troubleshooting Creating your Palm profile Unable to complete? Try this If you verified your profile when you created it, do thisClick Forgot password? Click Reset Password Battery doesn’t charge or doesn’t hold a charge BatteryBattery drains quickly An application is not responding to taps Need to replace the batteryScreen and performance Screen appears blank My gestures in the gesture area aren’t working Applications are running slowly Phone My smartphone doesn’t vibrate Hands-free devicesMy smartphone seems to turn off by itself My smartphone doesn’t ring Synchronization Hear static or interference when using my hands-free device Tap Remove Account, and then tap Remove app name Account Don’t know if I have a data connection Data connectionsNotification tells me that the server could not be reached Can’t make a data connection over the AT&T network Have problems using my accountHave problems sending and receiving email Have trouble sending or receiving attachments Have problems sending email Imap and POP accountsMessaging Can send but not receive email Imap accounts Can’t send or receive instant messages Can’t set up an instant messaging IM account Can’t make a Wi-Fi connection from my home network An image or map is too small on my screen Can’t access a web Some of my contact information is missing Calendar and ContactsSecure site refuses to permit a transaction Have duplicate contacts My contact data is in the wrong field My calendar data is in the wrong field Can’t synchronize Calendar eventsSome of my calendar information is missing Photos, Videos, and Music Can’t find the app I want to download HP webOS App CatalogVideos have poor quality during playback ’m having trouble purchasing an app Try looking for another app that provides similar features ’m having trouble installing an app from App Catalog Transferring information to and from your computer How do I get my data back after a full or partial erase? Backing up and restoring data Making room on your smartphone UpdatesTransferring information from another HP webOS phone Troubleshooting 245 Troubleshooting Application menu Glossary of Terms Dashboard Notification + e to enter é AIM Online accounts available for HP webOS smartphones Online accounts available for HP webOS smartphones Specifications Headset sold separately VPN Specifications FCC Statements Regulatory and safety information AC Power Adapter source HP Operational Warnings Voice 800 Email info@audiology.org Driving Safety Tips Overview General Operation Model P160UNA Serial No Regulatory and safety information Multitasking with IndexLosing Calendars See also wireless servicesAT&T network Attachments Dialing by 69 Displaying 75, 104, 113, 114, 116 222-223 DOC files 183 documents From online support Instant messaging accounts Dead peer detectionWith Just Type 66 Replying to Enter key Email 89, 92 Display size CatalogDeleting Found New Hardware wizard Google Docs 182 Local area network LAN 161 location information 123 208 Microphone Maps 118, 123, 170 Performance 223 Views Organizer features Wi-Fi System information aboutReceiving Shortcuts for Popups ImagesPictured Screen & Lock application Music 147 videos Street addresses 102 Priorities Text telephones. See TTY/TDD Supported file types. See file typesMessaging accounts Formatting 91 Phone not turning on Backing up 60 Wi-Fi PicturesBackup summary 200 connections, airplane mode 22 profiles Performance 248 Sharing 164 Disconnecting networks