I have duplicate calendar events

•If the events are from an online account, delete the account from your smartphone (see Use the Accounts application to edit or delete an online account), log in to the account on your computer and delete any duplicate data, and then add the account to your smartphone again (see Use the Accounts application to set up an online account).

•If the events are in your Palm profile account, turn off Backup (see Erase Palm profile information from the server), delete the duplicate calendar events on your smartphone (see Delete an event), and then turn on Backup again (see Manually back up information to your Palm profile).

Calendar notifications are not working

•Make sure that the ringer switch is on and that the ringer switch volume is set to at least 50% (see Set ringer switch settings).

•If the event is in an online account, make sure that the event exists in the online account on your computer, and that a reminder is set for the event. Note that it can take up to 30 minutes for an event to synchronize from an online account to your smartphone.

•Make sure an alarm is set for the event in Calendar on your smartphone (see Add an alarm to an event).

•Make sure that the Event Reminders preference is set to System Sound or Ringtone (see Customize event notification sounds).

Camera

I can’t open the camera or take pictures or videos

•Close all apps, including Camera if it is open, and then open Camera.

•Restart your smartphone (see Restart your smartphone).

Photos, Videos, and Music

I can’t upload my picture

•To upload a picture to a web service such as Facebook or Photobucket, you must already have an account with the service, you must have the account set up on your smartphone, and you must have access to the Internet on your smartphone.

•To upload to Facebook, you must have installed the Facebook app from App Catalog on your smartphone (see Download a free application).

•For information about setting up online picture accounts on your smartphone, see Set up an online pictures account on your smartphone.

I can’t send or upload my video

•If you create a long video and then edit it to shorten it, the editing processing must be complete before you email, upload, or send the video with a multimedia message. If the process was not complete, the upload fails or is incomplete.

•To upload videos of any size, you need access to the Internet from the smartphone. To confirm that you have an Internet connection, open a website (see Go to a website or Search for a website).

•Video files can be large. For example, a 1-minute video can be more than 10MB. Many email providers have limits on how large a file you can send. Check with AT&T to see if there is a limit on how large a file you can send.

•To upload to Facebook, you must have installed the Facebook app from App Catalog on your smartphone, and you must already have an account set up on the Facebook site. Facebook has a limit of 2 minutes or 100MB for unverified accounts, and 20 minutes or 1GB for verified accounts (see Download a free application). You also need to add the Facebook account from the Contacts app, not the Photos app. If you added the Facebook account from the Photos app, first delete the Facebook app (see Use the Accounts application to edit or delete an online account), and then add it from the Contacts app (see Customize Contacts).

•To upload a video to YouTube, you must already have an account set up on the YouTube site. YouTube has an upload limit of 10 minutes or 2GB.

238 Chapter 14 : Troubleshooting