2Tap Reset Options.

3Tap one of the following:

Erase Apps & Data: Erases all application data and settings, as well as any applications you installed from App Catalog.

Erase USB Drive: Erases all files stored in USB drive storage, such as pictures, videos, and music.

Full Erase: Erases application data and settings, apps you installed, and USB drive storage files. Use Full Erase if you want a clean erase of your currently installed apps and files but plan to continue using the smartphone.

Secure Full Erase: Erases application data and settings, apps you installed, and USB drive storage files. Use Secure Full Erase if you plan to give the smartphone away and you do not want your data and files to be recoverable even using a third-party tool. Secure Full Erase performs a complete wipe of the smartphone and takes considerably longer than a regular full erase.

4Tap the button again to confirm your choice.

About the full erase options

In most cases, you can perform a regular full erase if you want to erase downloaded applications and USB drive storage files from your smartphone. Perform a secure full erase when you give your smartphone to somebody else and you don’t want that person to be able to access your data.

Regardless of which full erase option you choose, all your data on the web— in your online accounts and in your Palm profile—is untouched.

After either type of full erase, you can sign in to your Palm profile either on a new webOS smartphone or the same smartphone you just erased. Signing in restores your Palm profile data and information from online accounts (see What information is backed up?), but not your stored files such as pictures, videos, and music (you must copy those again to the smartphone; see Copy files between your smartphone and your computer).

Run Quick Tests

If you are troubleshooting your device with a support agent, you can run Quick Tests to supply the agent with diagnostic information about your smartphone. If you need more information after running Quick Tests, you can run one or more Interactive Tests (see Run Interactive Tests).

1Open Device Info .

2Open the application menu and tap Tests > Quick Tests.

3Work with the support agent to view and report the test results.

Run Interactive Tests

If you are troubleshooting your device with a support agent and need more information after running Quick Tests (see Run Quick Tests), you can run one or more Interactive Tests.

1Open Device Info .

204 Chapter 13 : Preferences