Troubleshooting | HP Veer 4G (AT&T) manual

Chapter 14 Troubleshooting

2166Ts: Ways to get your HP Veer 4G working again

218Palm profile

222Battery

223Screen and performance

225Phone

226Hands-free devices

227Synchronization

229Data connections

230Email

231Messaging

233Wi-Fi

234Web

235Calendar and Contacts

238Camera

238Photos, Videos, and Music

239Amazon MP3

239HP webOS App Catalog

242Transferring information to and from your computer

243Backing up and restoring data

244Updates

244Transferring information from another HP webOS phone

244Making room on your smartphone

Glossary of Terms

Online accounts available for HP webOS smartphones

Specifications

Regulatory and safety information

Index

Contents 5

Page 5

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HP Veer 4G (AT&T) manual Troubleshooting

Contents

User Guide Open Source License information Contents Contacts, Calendar, and other personal information Web and wireless connectionsPhotos, videos, and music Documents Troubleshooting Contents Welcome Your HP Veer 4G Print material What’s in the box?Hardware Where can I learn more? Welcome Welcome This chapter Basics Hold the smartphone as shown below and gently push up Get to know your smartphoneSlide out the keyboard Touchscreen Keyboard Launcher Icons in the title bar Top view Back view Insert the SIM card and set up your smartphone Set up your smartphoneFollow the onscreen instructions to complete setup Close the SIM card slot cover Verify your profile Charge the batteryWhat is a Palm profile? Maximizing battery life Turn wireless services off airplane mode Why the screen goes darkTurn your smartphone on/off Turn the screen on/off Turn wireless services on Shut down your smartphone Use gestures tap, swipe, drag, flick, pinch Drag TapSwipe Flick Scroll slow Drag the screen in the desired direction Pinch zoom gestures Scroll gestures Insert the cursor in a text field Tap the location Text selection gestures Update the HP webOS operating system Open System Updates Manually check for system updatesRespond to a system software notification Tap Download now Basics Just Type Get in touch with a contact Just Type overview Find information in an application on your smartphone Search the web Create a new item such as a message or memo Preferences Open an applicationUse application keywords Select any of the following options Repeat a recent searchCustomize Just Type Just Type Just Type Work with applications Open applications Open an application using Just TypeOpen an application in the Launcher Open an application in Quick Launch Go up one level in an app back gesture Open the application menu Use the menus Open the connection menu Enter and save informationUse the keyboard Enter uppercase letters Enter characters from the symbols table Enter passwordsSymbols and accented characters Enter alternate keyboard characters Enter information in a field Work with the Text Assist feature Tap Edit User Dictionary Customize Text Assist settingsOpen Text Assist Tap Delete to confirm Select items in a list Use the Copy All or Select All featureCut, copy, and paste information Manage applications in Card view Close applicationsDelete applications Save information Reorder/stack single cards Work with stacked cardsMove among cards and stacks Reorder a card within a stack Manage applications in the LauncherLine up your favorite applications in Quick Launch Reorder Quick Launch icons Reorder Launcher pages Add a LauncherRename a Launcher Delete a Launcher Open Accounts Tap Add Account Use the Accounts application to set up an online accountManage online accounts Open Accounts There are several kinds of notifications View and work with notifications Create and work with favorites Work with applications Copy files and sync your personal data Copy files between your smartphone and your computer Copy files and folders using USB Drive modeDelete files and folders using USB Drive mode Overview Get your personal data onto your smartphone Copy music, photos, and videos using third-party software Accessible in the cloud or your Palm profile account I want to stop using it ElsewhereAccessible only on your smartphone Desktop organizer using a third-party solution About the Data Transfer Assistant DTA Transfer data from an old phoneExport data from a desktop organizer on your computer System Application Get data from an online account in the cloud Sync directly with your desktop organizer Sync your desktop organizer and your smartphone Copy files and sync your personal data Phone Make calls Dial by contact name using voice dialingTo open Voice Dial, do one of the following Open Voice Dial Open Phone Dial by contact name using Just TypeDial using the onscreen dial pad Dial a favorite Dial using the keyboardTap the dial pad numbers to enter the number Tap to dial Tap Redial the last number dialed Dial using a speed dialDial by contact name in the Phone application Dial your national emergency number Receive callsDial from another application Answer a call What can I do during a call? Use voicemail Manage a call Adjust call volume Press volumeEnd a call Use another application while on a call Make a second call Switch between two callsAnswer a second call call waiting Make a conference call Look up or send a message to a contact What’s my number? Create a favorite View your call historyWork with favorites Add a phone number to a favorite Set or change the default number for a favoriteView favorite details Use a phone headset Save a phone number to ContactsRemove a contact from the favorites list Number Set up and use a Bluetooth hands-free device Use a wired headsetOpen Bluetooth Tap Add device Use Phone Preferences to customize smartphone settings Customize smartphone settingsTurn contact match display on/off Turn call forwarding on/off Turn my caller ID on/off Turn the international dialing auto-prefix feature on/offTurn call waiting on/off Change your voicemail number Use restricted dialing Lock or unlock the SIM card Tap Edit Network Settings Manually select network settingsTap Change Settings Set roaming and data usage preferences Use SIM Toolkit View and work with the features displayedTTY/TDD, tap On or Off Open SIM Toolkit Phone Email, text, multimedia, and instant messaging Email app How do I send and receive email on my smartphone?Merged inboxes in Email Open Email Set up emailSet up email Microsoft Exchange and Lotus Notes Tap Sign Set up email when automatic setup fails These settings apply only to the account you select in step Enter advanced account settings Turn new email notifications on/off Change account login settingsRename an account Delete an email account Format email text Create and send an email message Save a message as a draft Add attachments to a messageReceive and read email messages Tap the file name Repeat steps 1-3 to attach other files Save or share an inline image Open email attachmentsSave attachments View a contact from an email message Add a contact from an email messageSearch for an email message Reply to a message Copy messages Show or hide message recipientsMove a message to another folder Mark a message as read or unread Tap the account you want Add a signature to outgoing messagesView mail folders Add an email folder as a favorite Sort email in a folderSet email preferences Favorites appear at the top of Account List view Messaging All messages in one application Open Messaging Switch between messaging accounts in a conversationDial a number from a conversation Redface Eww Switch between Conversations view and Buddies viewUse emoticons in a message Create and send a text or multimedia message Messaging Text and multimedia messagingCustomize messaging notifications Enter the message text and tap Add a contact from a text or multimedia message Receive and view text and multimedia messages Messaging Instant messaging Set up an instant messaging IM accountView a contact’s information from a message Dial a number from a message Sign out of an IM account Sign in to an IM accountSend and receive IM messages Open Messaging Tap Buddies Receive a buddy request Add a buddyBlock a message sender Delete a buddy Change your online status Change your IM account username and passwordChange your custom message Delete an IM account Email, text, multimedia, and instant messaging 110 Contacts Contacts, Calendar, and other personal information121 Calendar 128 Tasks 132 Memos How do I add names and other info into Contacts? ContactsLinked contacts You have a few options for getting info into Contacts Open Contacts Use Contacts for the first time Create a contact To find a contact within the Contacts app, use these steps Find a contactView, edit, or delete contact information Add a photo to a contact Copy a contact to the SIM card Open Contacts Tap Favorites Add a ringtone to a contactTap Assign To Contact Assign a speed dial to a contact Remove a contact from favoritesAssign a reminder message to a contact Open the application menu and tap Add Contact Reminder Unlink a contact Link a contactAdd a contact entry to the Launcher Tap Unlink This Profile Delete a contact Get in touch with a contact Delete an online account from Contacts Customize ContactsManually synchronize Contacts with your online accounts Receive vCards Send contactsTap Remove Account and tap Remove Contact Account To get an emailed vCard into Contacts Layered calendars CalendarHow do I get events into Calendar? Open Calendar Use Calendar for the first timeCreate an event Schedule a repeating event Enter the event location Customize event notification sounds Add an alarm to an eventAdd a note to an event Create an all-day untimed event Move around in Calendar Change the Calendar displayQuickly glimpse your schedule To go to today In Day view, tap the Day View icon View meeting participants Delete an eventRespond to an event reminder Open the application menu and tap Sync Now Customize CalendarManually synchronize Calendar with your online accounts Delete an online account from Calendar TasksCreate a task list Create a task List Assign the task to a different list Bold text, and low priority tasks appear in gray textDate. Tap the notification to open the task Screen and enter the note View tasks that are due today Check off a taskRename a task Sort a task list Set due dates for all tasks in a list Reorder your tasksMark all tasks in a list completed/incomplete Hide or delete all completed tasks in a list Delete a task or a task list MemosCreate a memo Find a memo Change the color of a memo ClockDelete a memo Email a memo Cancel an alarm Set an alarmChange the alarm volume Delete an alarm Calculator Install FacebookFacebook Perform calculations Contacts, Calendar, and other personal information Photos, videos, and music Photos CameraTake a picture Review pictures Open Photos Organize your pictures into albums√ see Note Add a picture to a contact Look at photos in a slideshowYou can view the photos in any album as a slideshow Tap a picture thumbnail to view it full-screen Share a picture Save a picture as wallpaperTap and tap Assign to contact Tap Set Wallpaper Upload a picture to the web Set up an online pictures account on your smartphone Delete an online pictures account VideosDelete a picture Record a video Watch a video Upload or share videos you recorded Tap an album and tap the video you want to watch Use video playback controlsDelete a video Open YouTube YouTubeWatch a YouTube video Find related videos MusicShare a video Get music onto your smartphone Open Music Listen to musicUse music playback controls Search for related songs or content Switch the Now Playing displayChange the order of items in Playlist view Remove a song from Playlist view Search for a specific song, album, or artist Amazon MP3Browse songs, albums, artists, or genres Open Amazon MP3 Preview and buy a song View artist informationView album information and buy an album View and work with downloaded items Web and wireless connections What is a Wi-Fi connection? Wi-FiWhy use a Wi-Fi connection? Are there different kinds of Wi-Fi networks? Connect to a new secure network Open Wi-FiConnect to a new open network Connect to a captive portal AT&T Wi-Fi Hot SpotsConnect to a previously used network Disconnect from a network Put Wi-Fi to sleep when the screen is offCustomize connection settings Palm mobile hotspot What is Palm mobile hotspot?Secure hotspots and open hotspots Create a secure hotspot Create an open hotspot Change your secure passphrase Use Palm mobile hotspotView information about connected devices Open Palm mobile hotspot Tap Change Passphrase Tap Add Profile What is VPN?Add a Vpnc VPN profile Connect to a profile Add a Cisco AnyConnect VPN profileView statistics for a connected profile Disconnect from a profile Edit a profile WebDelete a profile Go to a website Navigate a web Add a web search engineOpen another browser Add a web page to the Launcher Use Flash content Open a bookmarked Create a bookmarkEdit, reorder, or delete a bookmark Tap Add To Launcher Copy the URL Press and hold Option Tap the link. Tap Return to previously viewed web pagesUse links on a web Copy a picture from a web Customize web browser settingsDownload files from the web Tap Copy to Photos Open Location Services Location ServicesManage location information passed to websites Manage location information passed to applications Google Maps Turn location service providers on/offTap Agree or Don’t Agree Open Google Maps Sign up for AT&T Navigator AT&T NavigatorGet directions Open AT&T Navigator Tap Search Find a locationTap Drive To Share an address View maps and traffic conditionsTap Maps & Traffic Tap Share & More Tap Share Address Add a location to Favorites Set up commute alertsRecord a location Check the weather forecast Customize AT&T Navigator What’s my AT&T Navigator PIN? View AT&T Navigator diagnostic information Get more help or cancel your AT&T Navigator subscriptionYPmobile Find a business Add a local business to your contacts Create a calendar event at a locationAdd a local business to your favorites Tap Add To Calendar What is Bluetooth wireless technology? Bluetooth wireless technologyTurn the Bluetooth feature on/off Make a pairing request to another device Connect with a paired device Accept a pairing request from another device Delete a device Disconnect from a deviceRename a device Tap and hold the device name Enter a new name Documents Register Quickoffice software Quickoffice mobile office softwareOpen Quickoffice Tap Add New Account Tap the file Open a fileSave a file with a new name Switch among sheets in a spreadsheet View cell content in a spreadsheetSwitch among slides in a PowerPoint slideshow Share a file Add, edit, or delete an account in Quickoffice Update Quickoffice software Move around in a file Change the text display sizeFind text in a file View bookmarks Documents HP webOS App Catalog and Software Manager Browse applications in HP webOS App Catalog Buy an application Download a free application Tap Download for amount Buy an application directly from a promo code link Set up a billing account Reinstall a deleted applicationTap the app name and tap Download again for free Do one of the followings Open Software Manager Update or delete a billing accountManage applications with Software Manager Manually check for application updates Update a downloaded application from a notification HP webOS App Catalog and Software Manager Preferences What information is backed up? Backup Linking relationships Location Preferences Services Memos All memosBetween contacts Speed dials Web Bookmarks Browser cookies Downloads and web settings Settings ScreenLock Music Your computer see Copy Open Backup Open Backup Tap Back up nowManually back up information to your Palm profile Erase Palm profile information from the server Sign in using your Palm profile username and password Update your Palm profile settingsDate & Time Click Device Info Click I Lost My Phone Erase Device Device Info Erase data and reset your smartphoneView system information Rename your smartphone About the full erase options Tap Reset OptionsRun Quick Tests Run Interactive Tests Install a certificate from USB drive storage Change default applicationsInstall a certificate from an email attachment Use Certificate Manager View certificate details ExhibitionDelete a certificate Start Exhibition View a picture slideshow Use ExhibitionUse your smartphone as a clock View your day’s agenda Formats Screen & LockChange screen brightness Set the interval for turning the screen off automatically Open Screen & Lock Switch Applications, tap On or Off Change your Secure Unlock passwordTurn advanced gestures on/off Set options for unlocking the screen Use voice dialing when the screen is locked Get notifications when the screen is locked or offUse the ringer switch Set ringer switch settings Add ringtones to your smartphone Set system sound options Copy a ringtone to your smartphone Select a file from the ringtones folder as a ringtoneSelect a song as a ringtone Preferences Troubleshooting Introduction 6Ts Ways to get your HP Veer 4G working againT1. Throw all open applications off the top of the screen T2. Turn your smartphone completely off and on T3. Triple-toggle to restart T4. Top off the battery Enter your serial number and follow the instructions T5. Take out the batteryPalm profile Troubleshooting 219 Troubleshooting Click Forgot password? If you verified your profile when you created it, do thisClick Reset Password Creating your Palm profile Unable to complete? Try this Battery doesn’t charge or doesn’t hold a charge BatteryBattery drains quickly Screen and performance Need to replace the batteryScreen appears blank An application is not responding to taps My gestures in the gesture area aren’t working Applications are running slowly Phone My smartphone seems to turn off by itself Hands-free devicesMy smartphone doesn’t ring My smartphone doesn’t vibrate Synchronization Hear static or interference when using my hands-free device Tap Remove Account, and then tap Remove app name Account Don’t know if I have a data connection Data connectionsNotification tells me that the server could not be reached Can’t make a data connection over the AT&T network Have problems using my accountHave problems sending and receiving email Messaging Have problems sending email Imap and POP accountsCan send but not receive email Imap accounts Have trouble sending or receiving attachments Can’t send or receive instant messages Can’t set up an instant messaging IM account Can’t make a Wi-Fi connection from my home network An image or map is too small on my screen Can’t access a web Some of my contact information is missing Calendar and ContactsSecure site refuses to permit a transaction Have duplicate contacts My contact data is in the wrong field My calendar data is in the wrong field Can’t synchronize Calendar eventsSome of my calendar information is missing Photos, Videos, and Music Can’t find the app I want to download HP webOS App CatalogVideos have poor quality during playback ’m having trouble purchasing an app Try looking for another app that provides similar features ’m having trouble installing an app from App Catalog Transferring information to and from your computer How do I get my data back after a full or partial erase? Backing up and restoring data Making room on your smartphone UpdatesTransferring information from another HP webOS phone Troubleshooting 245 Troubleshooting Application menu Glossary of Terms Dashboard Notification + e to enter é AIM Online accounts available for HP webOS smartphones Online accounts available for HP webOS smartphones Specifications Headset sold separately VPN Specifications FCC Statements Regulatory and safety information AC Power Adapter source HP Operational Warnings Voice 800 Email info@audiology.org Driving Safety Tips Overview General Operation Model P160UNA Serial No Regulatory and safety information Multitasking with IndexLosing AT&T network See also wireless servicesAttachments Calendars Dialing by 69 Displaying 75, 104, 113, 114, 116 222-223 DOC files 183 documents From online support Instant messaging accounts Dead peer detectionWith Just Type 66 Replying to Enter key Email 89, 92 Display size CatalogDeleting Found New Hardware wizard Google Docs 182 Local area network LAN 161 location information 123 208 Microphone Maps 118, 123, 170 Receiving Organizer features Wi-Fi System information aboutShortcuts for Performance 223 Views Pictured ImagesScreen & Lock application Popups Music 147 videos Street addresses 102 Priorities Text telephones. See TTY/TDD Supported file types. See file typesMessaging accounts Formatting 91 Backup summary 200 connections, airplane mode 22 profiles Wi-Fi PicturesPerformance Phone not turning on Backing up 60 248 Sharing 164 Disconnecting networks