9Click Reset Password.

If that doesn’t work, or if you can’t remember your security question and answer, contact Palm Support for help on gaining access to your profile: Go to palm.com/support. Select your smartphone and AT&T, and click Support Services. Select one of the support options.

Battery

WARNING Never remove the back cover of your Veer. The battery is built in to your smartphone and is not removable.

The battery drains quickly

If the battery seems to drain quickly from normal use, see Maximizing battery life for tips on improving battery life.

If you still experience problems and you frequently leave the Wi-Fi feature on even when you are not using the smartphone, change the sleep setting for Wi-Fi. See Put Wi-Fi to sleep when the screen is off for instructions.

The battery doesn’t charge or doesn’t hold a charge

If you are trying to charge the battery using the USB cable, try these steps in sequence:

•Make sure you are using the USB cable and AC charger that came with your Veer, or a compatible cable or charger approved by HP.

•Make sure the magnetic end of the cable is securely attached to the charger/connector on your smartphone. Make sure the other end is securely connected to the AC charger or to a USB port on your computer.

•If using the AC charger, make sure it is securely inserted into a working outlet. Try a different outlet if one is available.

•If using a computer, try a different USB port on the computer if one is available.

•Try a different compatible USB cable (with magnetic connector) if one is available.

If you are trying to charge the battery using an HP Touchstone charging dock, try these steps in sequence:

•Make sure your smartphone is correctly positioned on the charging dock. If the Veer is correctly positioned, a “Charging Battery” notification appears, and a lightning bolt appears on the battery icon in the upper-right corner of the screen.

•Make sure the slanted face of the charging doc and the silver dot on the USB cable are facing up.

•If the charging dock came with a USB cable, make sure you are using that cable, or a compatible cable approved by HP, to connect the charging dock to the AC charger. Note that you cannot use the USB cable for your Veer with a Touchstone charging dock. If the dock did not come with a USB cable, you can purchase one separately.

•Make sure that you are using the AC charger that came with your smartphone, or a compatible charger approved by HP.

•Make sure the USB cable is securely connected to the charging dock and the AC charger. You may need to rock the connector on the USB cable gently to fully insert it into the charging dock.

222 Chapter 14 : Troubleshooting