Troubleshooting | HP Veer 4G (AT&T) instruction

246 Chapter 14 : Troubleshooting

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HP Veer 4G (AT&T) manual Troubleshooting

Contents

User Guide Open Source License information Contents Photos, videos, and music Web and wireless connectionsContacts, Calendar, and other personal information Documents Troubleshooting Contents Welcome Your HP Veer 4G What’s in the box? HardwarePrint material Where can I learn more? Welcome Welcome Basics This chapter Get to know your smartphone Slide out the keyboardHold the smartphone as shown below and gently push up Keyboard Touchscreen Icons in the title bar Launcher Back view Top view Follow the onscreen instructions to complete setup Set up your smartphoneInsert the SIM card and set up your smartphone Close the SIM card slot cover Charge the battery What is a Palm profile?Verify your profile Maximizing battery life Turn your smartphone on/off Why the screen goes darkTurn wireless services off airplane mode Turn the screen on/off Turn wireless services on Use gestures tap, swipe, drag, flick, pinch Shut down your smartphone Tap SwipeDrag Flick Pinch zoom gestures Scroll gestures Scroll slow Drag the screen in the desired direction Text selection gestures Insert the cursor in a text field Tap the location Update the HP webOS operating system Respond to a system software notification Manually check for system updatesOpen System Updates Tap Download now Basics Just Type Just Type overview Get in touch with a contact Search the web Find information in an application on your smartphone Create a new item such as a message or memo Open an application Use application keywordsPreferences Repeat a recent search Customize Just TypeSelect any of the following options Just Type Just Type Work with applications Open an application in the Launcher Open an application using Just TypeOpen applications Open an application in Quick Launch Go up one level in an app back gesture Use the menus Open the application menu Use the keyboard Enter and save informationOpen the connection menu Enter uppercase letters Symbols and accented characters Enter passwordsEnter characters from the symbols table Enter alternate keyboard characters Work with the Text Assist feature Enter information in a field Open Text Assist Customize Text Assist settingsTap Edit User Dictionary Tap Delete to confirm Use the Copy All or Select All feature Cut, copy, and paste informationSelect items in a list Delete applications Close applicationsManage applications in Card view Save information Work with stacked cards Move among cards and stacksReorder/stack single cards Line up your favorite applications in Quick Launch Manage applications in the LauncherReorder a card within a stack Reorder Quick Launch icons Rename a Launcher Add a LauncherReorder Launcher pages Delete a Launcher Use the Accounts application to set up an online account Manage online accountsOpen Accounts Tap Add Account Open Accounts View and work with notifications There are several kinds of notifications Create and work with favorites Work with applications Copy files and sync your personal data Copy files and folders using USB Drive mode Delete files and folders using USB Drive modeCopy files between your smartphone and your computer Copy music, photos, and videos using third-party software Overview Get your personal data onto your smartphone Accessible only on your smartphone I want to stop using it ElsewhereAccessible in the cloud or your Palm profile account Desktop organizer using a third-party solution Transfer data from an old phone Export data from a desktop organizer on your computerAbout the Data Transfer Assistant DTA Get data from an online account in the cloud System Application Sync your desktop organizer and your smartphone Sync directly with your desktop organizer Copy files and sync your personal data Phone To open Voice Dial, do one of the following Dial by contact name using voice dialingMake calls Open Voice Dial Dial by contact name using Just Type Dial using the onscreen dial padOpen Phone Tap the dial pad numbers to enter the number Tap to dial Dial using the keyboardDial a favorite Tap Dial using a speed dial Dial by contact name in the Phone applicationRedial the last number dialed Dial from another application Receive callsDial your national emergency number Answer a call Use voicemail What can I do during a call? End a call Adjust call volume Press volumeManage a call Use another application while on a call Answer a second call call waiting Switch between two callsMake a second call Make a conference call What’s my number? Look up or send a message to a contact View your call history Work with favoritesCreate a favorite Set or change the default number for a favorite View favorite detailsAdd a phone number to a favorite Remove a contact from the favorites list Save a phone number to ContactsUse a phone headset Number Open Bluetooth Use a wired headsetSet up and use a Bluetooth hands-free device Tap Add device Turn contact match display on/off Customize smartphone settingsUse Phone Preferences to customize smartphone settings Turn call forwarding on/off Turn call waiting on/off Turn the international dialing auto-prefix feature on/offTurn my caller ID on/off Change your voicemail number Lock or unlock the SIM card Use restricted dialing Tap Change Settings Manually select network settingsTap Edit Network Settings Set roaming and data usage preferences TTY/TDD, tap On or Off View and work with the features displayedUse SIM Toolkit Open SIM Toolkit Phone Email, text, multimedia, and instant messaging How do I send and receive email on my smartphone? Merged inboxes in EmailEmail app Set up email Set up email Microsoft Exchange and Lotus NotesOpen Email Set up email when automatic setup fails Tap Sign Enter advanced account settings These settings apply only to the account you select in step Rename an account Change account login settingsTurn new email notifications on/off Delete an email account Create and send an email message Format email text Receive and read email messages Add attachments to a messageSave a message as a draft Tap the file name Repeat steps 1-3 to attach other files Open email attachments Save attachmentsSave or share an inline image Search for an email message Add a contact from an email messageView a contact from an email message Reply to a message Move a message to another folder Show or hide message recipientsCopy messages Mark a message as read or unread Add a signature to outgoing messages View mail foldersTap the account you want Set email preferences Sort email in a folderAdd an email folder as a favorite Favorites appear at the top of Account List view Messaging All messages in one application Switch between messaging accounts in a conversation Dial a number from a conversationOpen Messaging Switch between Conversations view and Buddies view Use emoticons in a messageRedface Eww Messaging Text and multimedia messaging Customize messaging notificationsCreate and send a text or multimedia message Enter the message text and tap Receive and view text and multimedia messages Add a contact from a text or multimedia message View a contact’s information from a message Set up an instant messaging IM accountMessaging Instant messaging Dial a number from a message Send and receive IM messages Sign in to an IM accountSign out of an IM account Open Messaging Tap Buddies Block a message sender Add a buddyReceive a buddy request Delete a buddy Change your custom message Change your IM account username and passwordChange your online status Delete an IM account Email, text, multimedia, and instant messaging 121 Calendar 128 Tasks Contacts, Calendar, and other personal information110 Contacts 132 Memos Linked contacts ContactsHow do I add names and other info into Contacts? You have a few options for getting info into Contacts Use Contacts for the first time Open Contacts Create a contact Find a contact View, edit, or delete contact informationTo find a contact within the Contacts app, use these steps Copy a contact to the SIM card Add a photo to a contact Add a ringtone to a contact Tap Assign To ContactOpen Contacts Tap Favorites Assign a reminder message to a contact Remove a contact from favoritesAssign a speed dial to a contact Open the application menu and tap Add Contact Reminder Add a contact entry to the Launcher Link a contactUnlink a contact Tap Unlink This Profile Get in touch with a contact Delete a contact Customize Contacts Manually synchronize Contacts with your online accountsDelete an online account from Contacts Tap Remove Account and tap Remove Contact Account Send contactsReceive vCards To get an emailed vCard into Contacts Calendar How do I get events into Calendar?Layered calendars Use Calendar for the first time Create an eventOpen Calendar Enter the event location Schedule a repeating event Add a note to an event Add an alarm to an eventCustomize event notification sounds Create an all-day untimed event Quickly glimpse your schedule Change the Calendar displayMove around in Calendar To go to today In Day view, tap the Day View icon Delete an event Respond to an event reminderView meeting participants Customize Calendar Manually synchronize Calendar with your online accountsOpen the application menu and tap Sync Now Create a task list TasksDelete an online account from Calendar Create a task Date. Tap the notification to open the task Bold text, and low priority tasks appear in gray textList Assign the task to a different list Screen and enter the note Rename a task Check off a taskView tasks that are due today Sort a task list Mark all tasks in a list completed/incomplete Reorder your tasksSet due dates for all tasks in a list Hide or delete all completed tasks in a list Create a memo MemosDelete a task or a task list Find a memo Delete a memo ClockChange the color of a memo Email a memo Change the alarm volume Set an alarmCancel an alarm Delete an alarm Facebook Install FacebookCalculator Perform calculations Contacts, Calendar, and other personal information Photos, videos, and music Take a picture CameraPhotos Review pictures Organize your pictures into albums √ see NoteOpen Photos You can view the photos in any album as a slideshow Look at photos in a slideshowAdd a picture to a contact Tap a picture thumbnail to view it full-screen Tap and tap Assign to contact Save a picture as wallpaperShare a picture Tap Set Wallpaper Set up an online pictures account on your smartphone Upload a picture to the web Delete a picture VideosDelete an online pictures account Record a video Upload or share videos you recorded Watch a video Use video playback controls Delete a videoTap an album and tap the video you want to watch YouTube Watch a YouTube videoOpen YouTube Share a video MusicFind related videos Get music onto your smartphone Listen to music Use music playback controlsOpen Music Change the order of items in Playlist view Switch the Now Playing displaySearch for related songs or content Remove a song from Playlist view Browse songs, albums, artists, or genres Amazon MP3Search for a specific song, album, or artist Open Amazon MP3 View artist information View album information and buy an albumPreview and buy a song View and work with downloaded items Web and wireless connections Why use a Wi-Fi connection? Wi-FiWhat is a Wi-Fi connection? Are there different kinds of Wi-Fi networks? Open Wi-Fi Connect to a new open networkConnect to a new secure network AT&T Wi-Fi Hot Spots Connect to a previously used networkConnect to a captive portal Put Wi-Fi to sleep when the screen is off Customize connection settingsDisconnect from a network Secure hotspots and open hotspots What is Palm mobile hotspot?Palm mobile hotspot Create a secure hotspot Create an open hotspot View information about connected devices Use Palm mobile hotspotChange your secure passphrase Open Palm mobile hotspot Tap Change Passphrase What is VPN? Add a Vpnc VPN profileTap Add Profile View statistics for a connected profile Add a Cisco AnyConnect VPN profileConnect to a profile Disconnect from a profile Delete a profile WebEdit a profile Go to a website Add a web search engine Open another browserNavigate a web Use Flash content Add a web page to the Launcher Edit, reorder, or delete a bookmark Create a bookmarkOpen a bookmarked Tap Add To Launcher Return to previously viewed web pages Use links on a webCopy the URL Press and hold Option Tap the link. Tap Download files from the web Customize web browser settingsCopy a picture from a web Tap Copy to Photos Manage location information passed to websites Location ServicesOpen Location Services Manage location information passed to applications Tap Agree or Don’t Agree Turn location service providers on/offGoogle Maps Open Google Maps Get directions AT&T NavigatorSign up for AT&T Navigator Open AT&T Navigator Find a location Tap Drive ToTap Search Tap Maps & Traffic View maps and traffic conditionsShare an address Tap Share & More Tap Share Address Record a location Set up commute alertsAdd a location to Favorites Check the weather forecast What’s my AT&T Navigator PIN? Customize AT&T Navigator YPmobile Get more help or cancel your AT&T Navigator subscriptionView AT&T Navigator diagnostic information Find a business Add a local business to your favorites Create a calendar event at a locationAdd a local business to your contacts Tap Add To Calendar Turn the Bluetooth feature on/off Bluetooth wireless technologyWhat is Bluetooth wireless technology? Make a pairing request to another device Accept a pairing request from another device Connect with a paired device Rename a device Disconnect from a deviceDelete a device Tap and hold the device name Enter a new name Documents Open Quickoffice Quickoffice mobile office softwareRegister Quickoffice software Tap Add New Account Open a file Save a file with a new nameTap the file Switch among slides in a PowerPoint slideshow View cell content in a spreadsheetSwitch among sheets in a spreadsheet Share a file Update Quickoffice software Add, edit, or delete an account in Quickoffice Change the text display size Find text in a fileMove around in a file View bookmarks Documents HP webOS App Catalog and Software Manager Browse applications in HP webOS App Catalog Download a free application Buy an application Buy an application directly from a promo code link Tap Download for amount Tap the app name and tap Download again for free Reinstall a deleted applicationSet up a billing account Do one of the followings Update or delete a billing account Manage applications with Software ManagerOpen Software Manager Update a downloaded application from a notification Manually check for application updates HP webOS App Catalog and Software Manager Preferences Backup What information is backed up? Between contacts Location Preferences Services Memos All memosLinking relationships Speed dials Lock Music Settings ScreenWeb Bookmarks Browser cookies Downloads and web settings Your computer see Copy Manually back up information to your Palm profile Open Backup Tap Back up nowOpen Backup Erase Palm profile information from the server Date & Time Update your Palm profile settingsSign in using your Palm profile username and password Click Device Info Click I Lost My Phone Erase Device View system information Erase data and reset your smartphoneDevice Info Rename your smartphone Run Quick Tests Tap Reset OptionsAbout the full erase options Run Interactive Tests Install a certificate from an email attachment Change default applicationsInstall a certificate from USB drive storage Use Certificate Manager Delete a certificate ExhibitionView certificate details Start Exhibition Use Exhibition Use your smartphone as a clockView a picture slideshow View your day’s agenda Change screen brightness Screen & LockFormats Set the interval for turning the screen off automatically Turn advanced gestures on/off Change your Secure Unlock passwordOpen Screen & Lock Switch Applications, tap On or Off Set options for unlocking the screen Use the ringer switch Get notifications when the screen is locked or offUse voice dialing when the screen is locked Set ringer switch settings Set system sound options Add ringtones to your smartphone Select a file from the ringtones folder as a ringtone Select a song as a ringtoneCopy a ringtone to your smartphone Preferences Troubleshooting T1. Throw all open applications off the top of the screen 6Ts Ways to get your HP Veer 4G working againIntroduction T2. Turn your smartphone completely off and on T4. Top off the battery T3. Triple-toggle to restart T5. Take out the battery Palm profileEnter your serial number and follow the instructions Troubleshooting 219 Troubleshooting Click Reset Password If you verified your profile when you created it, do thisClick Forgot password? Creating your Palm profile Unable to complete? Try this Battery Battery drains quicklyBattery doesn’t charge or doesn’t hold a charge Screen appears blank Need to replace the batteryScreen and performance An application is not responding to taps Applications are running slowly My gestures in the gesture area aren’t working Phone My smartphone doesn’t ring Hands-free devicesMy smartphone seems to turn off by itself My smartphone doesn’t vibrate Hear static or interference when using my hands-free device Synchronization Tap Remove Account, and then tap Remove app name Account Data connections Notification tells me that the server could not be reachedDon’t know if I have a data connection Have problems using my account Have problems sending and receiving emailCan’t make a data connection over the AT&T network Can send but not receive email Imap accounts Have problems sending email Imap and POP accountsMessaging Have trouble sending or receiving attachments Can’t set up an instant messaging IM account Can’t send or receive instant messages Can’t make a Wi-Fi connection from my home network Can’t access a web An image or map is too small on my screen Calendar and Contacts Secure site refuses to permit a transactionSome of my contact information is missing My contact data is in the wrong field Have duplicate contacts Can’t synchronize Calendar events Some of my calendar information is missingMy calendar data is in the wrong field Photos, Videos, and Music HP webOS App Catalog Videos have poor quality during playbackCan’t find the app I want to download Try looking for another app that provides similar features ’m having trouble purchasing an app ’m having trouble installing an app from App Catalog Transferring information to and from your computer Backing up and restoring data How do I get my data back after a full or partial erase? Updates Transferring information from another HP webOS phoneMaking room on your smartphone Troubleshooting 245 Troubleshooting Glossary of Terms Application menu Dashboard Notification + e to enter é Online accounts available for HP webOS smartphones AIM Online accounts available for HP webOS smartphones Specifications Headset sold separately VPN Specifications Regulatory and safety information FCC Statements AC Power Adapter source HP Operational Warnings Voice 800 Email info@audiology.org Driving Safety Tips Overview General Operation Model P160UNA Serial No Regulatory and safety information Index LosingMultitasking with Attachments See also wireless servicesAT&T network Calendars 222-223 Dialing by 69 Displaying 75, 104, 113, 114, 116 Instant messaging accounts Dead peer detection With Just Type 66DOC files 183 documents From online support Email 89, 92 Replying to Enter key Catalog Deleting Found New Hardware wizard Google Docs 182Display size 208 Local area network LAN 161 location information 123 Maps 118, 123, 170 Microphone Shortcuts for Organizer features Wi-Fi System information aboutReceiving Performance 223 Views Screen & Lock application ImagesPictured Popups 102 Music 147 videos Street addresses Supported file types. See file types Messaging accounts Formatting 91Priorities Text telephones. See TTY/TDD Performance Wi-Fi PicturesBackup summary 200 connections, airplane mode 22 profiles Phone not turning on Backing up 60 Sharing 164 Disconnecting networks 248