3At least three signal-strength bars showing white (not gray)?

No? Then move to a location where you get a stronger signal from the AT&T network. You can’t use a Wi-Fi connection to create your Palm profile.

4A battery icon that is green or at least one-third white?

No? Then charge your smartphone: Plug the USB cable into the AC charger, plug the charger into an electric outlet, and attach the magnetic end of the cable to the charger/connector on your smartphone. Charge the smartphone for at least one hour.

If you answered Yes to all these questions and still can’t set up your profile, read the next sections.

Creating your Palm profile: Are you trying to use a profile from another webOS smartphone?

When you set up your smartphone, did you tap Sign In To My Profile on the Palm Profile screen? Tap the Sign In To My Profile button only if you can answer Yes to these questions:

•Did you create a valid Palm profile on another webOS smartphone in the past?

•Do you want to use that same Palm profile again on your new webOS smartphone?

If you answered No to those questions, do this:

•Make the back gesture—a quick swipe from right to left in the gesture area of your smartphone—until you see the Palm Profile screen again. Then tap Create New Profile.

If you answered Yes to the questions, do this:

•If you forgot the profile password, tap Forgot Password. Enter the answer to your security question and tap Done. Create a new password and tap Done.

If that doesn’t work, do this:

•For help on setting up your old profile on your new smartphone, go to palm.com/support. Select your smartphone and AT&T, and click Support Services. Select one of the support options.

Creating your Palm profile: Are you having trouble creating a new profile?

To create a profile, do the following:

1During setup, tap Create New Profile.

Chapter 14 : Troubleshooting

219