Creating your Palm profile: Unable to complete? Try this
Restart your smartphone and begin again by doing this:
1Press and hold the power 
button until you see two buttons— Turn Off and Cancel.
2Tap Turn Off. Wait for the smartphone to shut down completely.
3Press and hold the power 
button and begin setup again.
If you are unable to create a profile, contact Palm Support and find out the status of the Palm Profile server: Go to palm.com/support. Select your smartphone and AT&T, and click Support Services. Select one of the support options. There may be a temporary outage affecting your area.
Having trouble logging in to your Palm profile?
Remember, to log in to your Palm profile, you must enter the same email address and password you used to create the profile.
TIP After you create your Palm profile, you get an email at the address you used to create the profile. Click the link in the email message to verify your profile.
If you verified your profile when you created it, do this:
1On your computer, go to palm.com/palmprofile, select your smartphone and AT&T, and then click Manage Palm Profile.
2Click Forgot password?
3Enter the email address you used to create your Palm profile and click Next.
4Enter the answer to your security question and click Next.
5Enter your new password twice.
6(Optional) Click Change Security Question, select a security question, and enter your answer.
7Click Reset Password.
If you never verified your profile or didn’t create a security question, the process is a little different. Do this:
1On your computer, go to palm.com/support, select your smartphone and AT&T, and then click Manage Palm Profile.
2Click Forgot password?
3Enter the email address you used to create your Palm profile and click Next.
4Type the text you see in the white box and click Send Email.
5Open your email program on your computer, and open the email with the subject How to reset your security information.
6Click the link in the email.
7Enter your new password twice.
8(Optional) Click Change Security Question, select a security question, and enter your answer.
Chapter 14 : Troubleshooting | 221 |