A secure site refuses to permit a transaction

Some websites don’t support certain browsers for transactions. Contact the site’s webmaster to make sure the site allows transactions using your smartphone’s web browser.

Calendar and Contacts

I haven’t entered any contacts or calendar events on my smartphone, but when I open those apps, I see entries

The entries you see displayed in Calendar or Contacts have been downloaded to your smartphone from one of your online accounts such as Google or Exchange. In the Accounts application, as well as in Email, Calendar, or Contacts, you can set up a relationship to wirelessly sync data with one of these accounts. When you do so, you specify the apps that should download data from that account. So, for example, you could set up your Google account in Email, and choose whether to also download contacts and calendar events. If you choose to download Google calendar info, your smartphone’s calendar automatically displays events entered in your Google calendar—even though you haven’t opened the app yet.

You can remove an online account from an application so that that app no longer syncs with that account (see Use the Accounts application to edit or delete an online account, Delete an online account from Contacts, Delete an online account from Calendar, or Delete an email account).

AT&T also adds some contacts to your smartphone.

My personal and work contact and calendar information is getting merged into a single view—I’d rather keep them separate

The HP Synergy feature on your smartphone displays information from several sources in a single view, so you can access your info quickly, without

having to remember where you stored it. Even though the information is visible in one view, the sources of that information are kept separate.

In Calendar, to see events from just one calendar, tap the word All in the upper-right corner of the screen and pick the account you want to see (see Change the Calendar display).

In Contacts, the list view shows all contacts from all accounts. You can, however, see what data comes from which account by opening the contact and tapping Edit. If you want to unlink contacts, see Unlink a contact.

You can also keep inbox views separate in Email: Turn off the smart folder for All Inboxes (see Set email preferences), then make the inboxes of your individual accounts favorites so that they’re always easy to see in Account List view (see Add an email folder as a favorite).

Some of my contact information is missing

NOTE Contacts associated with a Microsoft Exchange server sync as items arrive. Items for Google and other online accounts are synced from every few hours to up to once a day. If the contact is available in your online account, it will show up on your smartphone within a day, as long as you are in a good wireless coverage area. Contacts created in your Palm profile account are backed up daily.

NOTE The Data Transfer Assistant does not transfer contact notes larger than 1MB.

•Verify that your contact information is correct in your online account.

•If the missing contact is from a Google account, make sure the contact is in your My Contacts list in Google. If your Google contacts are only partially synchronizing, check for contact names that start with a special character (like @,*, or #) instead of a letter. Delete the nonalphabetic character from the contact’s name. Synchronize again to see if all of your contacts are listed.

•If the missing contact is from an Exchange account, make sure the email account is set up as an Exchange account, not a POP or IMAP account.

Chapter 14 : Troubleshooting

235