Videos have poor quality during playback

•Low memory on your smartphone may cause video files to play with poor quality. Close any other open cards and play the video again.

•Try viewing the same file on your computer and observe the video quality. If the video quality is poor when played on the computer, the file may be corrupted. Download a new copy of the file to the computer and try again. If the new file still won’t play on the computer, contact the content provider for information on the quality of the files.

Amazon MP3

I bought a song from Amazon MP3, but the download process was interrupted

•Open Amazon MP3 and tap Downloads. Your music downloads are listed on this screen. Tap one to resume downloading.

•Close and reopen the Amazon MP3 application.

•Restart your smartphone (see Restart your smartphone).

I bought a song from Amazon MP3, but it isn’t showing up on my smartphone

Occasionally, the download process may be interrupted, so a song you purchased may not be successfully downloaded to your smartphone. To confirm the purchase and download of a song, log in to your Amazon account from your computer. If the song shows up there as purchased and downloaded, contact Amazon support and let them know you never received your song.

You can also check the USB drive storage on your smartphone to see if the file is there (see Copy files and folders using USB Drive mode for information on using USB Drive mode).

HP webOS App Catalog

NOTE HP supports finding, purchasing, downloading, installing, updating, and deleting App Catalog applications. The app developer cannot assist with any of these functions.

I can’t find the app I want to download

There are several sources of applications for your Veer:

App Catalog. App Catalog is located in the Launcher on webOS smartphones. Applications that have been reviewed by HP and meet specific development standards are included in App Catalog searches. They appear with a blue background on the App Catalog details page for the application.

Web distribution. Web distribution apps are located on the Internet and can be found by visiting precentral.net. Web-distributed apps are delivered to the smartphone via links and are downloaded and installed using App Catalog on the smartphone. The app details page for a web app appears with a gray background. Because web-distributed apps have not been reviewed by HP, they cannot be found in App Catalog on the smartphone; they may, however, appear in Software Manager after they are installed.

Beta apps. Beta apps are prerelease versions of applications that are in the final stages of development. Beta apps are usually delivered to the smartphone via links and are downloaded and installed using App Catalog on the smartphone. The app details page for a beta app appears with a green background and displays a banner that says BETA APP. Beta apps cannot be found in App Catalog; they may, however, appear in Software Manager after they are installed.

Homebrew or preware. Homebrew or preware applications are applications that are developed outside the webOS developer network. HP cannot assist with finding, purchasing, downloading, installing, updating, or removing these applications. See I want to install an app on my smartphone

Chapter 14 : Troubleshooting

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