from a source other than App Catalog for more information about homebrew apps.

If you can’t find an application using App Catalog, try the following steps.

•Make sure you have a data connection (see I don’t know if I have a data connection).

•If you are making a data connection over the AT&T data network and are in roaming coverage, check to see if you have data roaming enabled.

Open Phone , open the application menu, and tap Preferences & Accounts. Under Network, tap Data Roaming, and tap Enabled. Note that additional charges may apply if you enable data roaming.

•Close App Catalog, reopen App Catalog, and then try the search again.

•On a computer, go to precentral.net. On precentral.net, do the following:

•Click the apps link at the top of the page and select App Gallery.

•Under App Catalog Apps, enter the name of the application, and click Search.

•Under Web Dist Apps, enter the app name and click Search.

•Under Beta apps, enter the app name and click Search.

•If you find the app, click the link Download Now - webOS Link below the application image. When prompted, enter your mobile phone number. Click Send to my phone. HP sends a text message to your smartphone with a link to the application in App Catalog. After the text message arrives, tap the link.

•Go to the app developer’s website and confirm the app name (including spelling) and that the app is available for webOS.

•If the app is not available for webOS, contact the developer to find out if a webOS version will be available soon.

•If the app name you used in previous searches was not correct, go to precentral.net and repeat the steps with the correct name and spelling. If the app still doesn’t appear, the app is not currently available for your smartphone through the webOS distribution channels. There are several reasons why this may occur. For example, the app may not be compatible with your smartphone model, the app may not be supported by AT&T, the app may not be supported in your region, or the app may be a homebrew app.

•Try looking for another app that provides similar features.

I’m having trouble purchasing an app

•If you see a charge of exactly $1.00, the $1.00 charge has been applied by the online retailer as a credit validation charge. This is a temporary charge that should be removed shortly. If the charge is not removed after 24 hours, contact Palm Support: Go to palm.com/support. Select your smartphone and AT&T, and click Support Services. Select one of the support options.

•If you have been charged multiple times for the same app, you must provide proof to HP. If the charge is not removed after 24 hours, contact Palm Support: Go to palm.com/support. Select your smartphone and AT&T, and click Support Services. Select one of the support options.

•If App Catalog requests that you enter your billing information after you already entered it, this means that HP reset your account due to billing address inconsistencies. Re-enter your billing address in App Catalog (see Update or delete a billing account).

•If you receive an alert that says “Card Validation” (credit card number and card type do not match), this means that the credit card number is valid, but does not match the credit card type. Verify and correct your card information (see Update or delete a billing account).

•If you receive an alert that says “Card Validation” (country and credit information are set incorrectly), this means that the credit card number is not valid for the country in which your smartphone was activated. Verify and correct your credit card information (see Update or delete a billing account).

•If you receive an alert that says “Couldn’t Add Credit Card,” this means that the credit card information could not be added to your account. The Address Validation Service is temporarily unavailable. Try again later to add the credit card information (see Update or delete a billing account).

•If you receive an alert that says “Couldn’t update,” try again later to update your credit card information (see Update or delete a billing account).

I’m having trouble downloading an application through App Catalog

•If you have another version of the app installed on the smartphone without using App Catalog, delete it before installing the App Catalog version. All applications have a unique App ID, even those that did not

240 Chapter 14 : Troubleshooting