Phone

Signal strength is weak

Become familiar with low coverage areas where you live, commute, work, and play. Then you know when to expect signal-strength issues.

•If you’re standing, move about 10 feet (3 meters) in any direction.

•If you’re in a building, move near a window. Open any metal blinds.

•If you’re in a building, move outdoors or to a more open area.

•Outdoors, move away from large buildings, trees, or electrical wires.

•In a vehicle, move your smartphone so that it’s level with a window.

My smartphone doesn’t connect to the mobile network

•Try the suggestions in Signal strength is weak to improve a weak signal.

•Turn off the phone and turn it on again by turning airplane mode on and off (see Turn your smartphone on/off).

•Restart your smartphone (see Restart your smartphone).

I see five bars in the signal-strength icon, but I still can’t connect to the network

The signal-strength icon always displays five bars. Your signal strength is indicated by the number of bars that are shaded white.

If most or all of the bars are white , you are in an area of strong coverage.

If most or all of the bars are gray , you are in an area of weak or no coverage.

The person on the other end of the line hears an echo

•Try decreasing the volume on your smartphone—whether you are using the speaker or the earpiece—to avoid coupling or feedback on the other person’s end.

•Position the earpiece closer to your ear to prevent sound leaking back into the microphone.

•If you’re using the speakerphone feature with your smartphone lying on a flat surface, try turning the smartphone face down (screen facing the surface).

I hear my own voice echo

Ask the person on the other end of the call to turn down the volume on his or her phone or to hold the phone closer to his or her ear.

My voice is too quiet on the other end

•Be sure to position the microphone, which is on the lower-left side of the gesture area, close to your mouth. Make sure you are not covering the microphone with your cheek or chin.

•Check the signal-strength icon. If the signal is weak, try to find an area with better coverage (see Signal strength is weak).

I hear static or interference

Check the signal-strength icon. If the signal is weak, try to find an area with better coverage (see Signal strength is weak).

If you’re using a hands-free device enabled with Bluetooth® wireless technology, try the following:

•Move your smartphone closer to the hands-free device. Audio quality degrades as the distance between your smartphone and the hands-free device increases. The effective range for a hands-free device varies among manufacturers.

Chapter 14 : Troubleshooting

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