T5. Take out the battery

IMPORTANT This solution is not available for your Veer. Do not try to remove the battery. Attempting to remove the battery from your Veer voids the warranty. Skip to T6. Tether your smartphone to your computer and reinstall webOS.

T6. Tether your smartphone to your computer and reinstall webOS

IMPORTANT Don’t try this method until you’ve already tried the five Ts before this.

1On your computer’s web browser, go to palm.com/palmprofile, sign in, and write down your smartphone’s serial number.

2Go to palm.com/rom and click the link to get webOS Doctor.

3Enter your serial number and follow the instructions.

Why this might help

Installing the latest version of webOS wipes and refreshes all memory. Your preferences and installed software are not affected.

Want help while you use webOS Doctor? Go to palm.com/support. Select your smartphone and AT&T, and click Support Services. Select one of the support options.

Palm profile

Creating your Palm profile: Is your smartphone ready for setup?

BEFORE YOU BEGIN Did you remove the clear plastic screen protector? Your smartphone won’t respond well to your taps if the protector is covering the touchscreen.

Look along the top of the screen from left to right:

Do you see:

1The name AT&T?

If your smartphone uses a SIM card, make sure that the card is not damaged and that it is inserted correctly.

No? Then your smartphone isn’t activated. If your smartphone uses a SIM card, make sure that the card is not damaged and that it is inserted correctly. If you cannot activate your smartphone, contact AT&T for help.

2The H+ or 3G icon?

No? Then move outside or go to a more built-up area until you see the H+ or 3G icon. If you see a white triangle, you’re roaming, and setup won’t work. Move to a location where you are within coverage of the AT&T network. Setup takes longer when your smartphone has a 2G connection.

218 Chapter 14 : Troubleshooting