HP Veer 4G (AT&T) manual Transferring information to and from your computer

I want to install an app on my smartphone from a source other than App Catalog

App Catalog, which includes the on-device catalog and the associated web and beta distribution channels, is the only officially supported mechanism for installing applications on your Veer. Third-party sources may make applications available for installation on your smartphone via alternative mechanisms. These apps are sometimes referred to as “homebrew” apps. Homebrew apps have not been tested and certified by HP. HP cannot assist with the finding, purchasing, downloading, installing, or removing of applications that are not from App Catalog.

Installing homebrew applications can modify your webOS smartphone in any number of ways that may cause your smartphone to behave erratically over time. While your smartphone may work fine with these applications on the current version of webOS, it is possible that the application could cause issues with your smartphone in future versions of webOS.

If you installed an application via a mechanism other than App Catalog, you may find that you cannot download or install software updates, but the smartphone continues to prompt you to update. If you have installed such an application, you need to remove the app before attempting to update your webOS smartphone. Follow the developer’s instructions on how to uninstall these apps.

If you installed an app that was intended for a wireless service provider other than AT&T, that app is also not certified by HP for your smartphone and you need to uninstall the app before updating your smartphone.

NOTE Be sure to make a backup copy of any information stored in the app before you uninstall it. If the developer does not provide a way to back up the data, you can write down the information to save it. Alternately, hold down Option + Sym + P to save screen captures of important data to the screencaptures folder in Photos.

If you see issues with your smartphone after a webOS update and you have a homebrew application installed, use webOS Doctor to restore your smartphone to factory default settings. A partial or full erase does not return the smartphone to factory settings after some homebrew apps have been

installed. See T6. Tether your smartphone to your computer and reinstall webOS.

Transferring information to and from your computer

I bought a song through Amazon MP3 and want to transfer it to my computer

You can copy music files on your smartphone to your computer for use with a desktop music player. For instructions, see Copy files between your smartphone and your computer.

I copied files from my computer, but I can’t see or play them on my smartphone

When you connect your smartphone to your computer in USB Drive mode, you can copy any file onto your smartphone. However, each media application on your smartphone—Photos, Music, and Videos—can display or play files in certain file formats only. If your media file is in an unsupported format, you can’t use it on your smartphone.

For a list of supported photo types, see Photos. For a list of supported music and ringtone file types, see Music. For a list of supported video file types, see Videos.

When I open the folder representing my smartphone on my computer, I see subfolders. Do I need to move my files into these folders?

The default folders are there to help you organize files you copy to and from your computer. But you can copy files from your computer into any folder you want—you can create your own folders, or just drag your files to the top

242 Chapter 14 : Troubleshooting