compatible with 802.11b/g. Check with the system administrator (who may be, for example, the librarian or the person behind the counter at the coffee shop) to verify that the Wi-Fi network supports the 802.11b or 802.11g wireless protocol and that it is working correctly. Also find out if a password is required in order to access this network.

•Does the Wi-Fi network use the WEP security option? When using the WEP security option, you must enter the passcode in hex characters on your smartphone instead of in alphanumeric characters. The hex passcode is stored in the Wi-Fi router software. Work with the system administrator to locate the passcode associated with the key index.

•Does the Wi-Fi network use MAC address filtering? MAC address filtering is a common method of securing a Wi-Fi network. The filter list is similar to a guest list at a party; if you're not on the list, you can't come in. The filter list (allowing access to the Wi-Fi network) lives on the Wi-Fi router. This list is maintained by the system administrator and you must provide the administrator with your smartphone’s MAC address and request to be added to the list. To find your smartphone’s MAC address: Open Device

Info and tap More Info. The MAC address is the Wi-Fihex number under Phone.

•Restart your smartphone (see Restart your smartphone).

I am trying to connect my smartphone to my Wi-Fi network and need to find the smartphone’s MAC address

Open Device Info , tap More Info, and tap Hardware. Under Phone, the number listed to the right of Wi-Fi is your smartphone’s MAC address.

Web

I can’t access a web page

•Make sure you have a data connection. See I don’t know if I have a data connection for details. If you do not have a data connection, see the topic that matches your situation:

•I can’t make a data connection over the AT&T network

•I can’t make a Wi-Fi connection from my home network

•I can’t make a Wi-Fi connection from a public or corporate network

•Clear the cache in Web Preferences. Open Web and open the application menu. Tap Preferences, and then tap Clear Cache. This ensures that pages are viewed directly from the Internet and not from a

saved copy of the page on the smartphone. Then close Web and reopen it.

•To confirm you have an Internet connection, try to view a web page you’ve loaded before.

•After confirming your Internet connection, try to view the page again. If it comes up blank, tap .

•Some websites redirect simple web addresses given to the public to actual web addresses that are more complex (for example, if you enter the address www.palm.com/support, it may actually go to the web address http://www.palm.com/us/support). If the Web app can’t follow the redirect, enter the web address in a desktop browser and read the actual web address in the address bar. Then enter the actual address in Web at the top of the screen.

•If a website appears static or is missing content, look for a Skip button, a link to a mobile version of the site, or a link to a basic HTML version of the site that your smartphone can render properly.

•If you’re still having trouble, the page may contain elements that are not supported by the browser, such as Shockwave, Silverlight, VBScript, WML script, and other plug-ins.

An image or map is too small on my screen

Do either of the following:

•To switch to landscape mode to see more of the image, turn the smartphone on its side.

•To zoom in on the image, pinch out or double-tap the image.

234 Chapter 14 : Troubleshooting