NOTE The charging dock does not work when it is connected to a computer.

•Make sure the AC charger is securely inserted into a working outlet.

•If the outlet is connected to a light switch or power strip, make sure the power is on.

•Try a different outlet if one is available.

•Try a different compatible USB cable if one is available.

•Restart your smartphone (see Restart your smartphone).

I need to replace the battery

Contact Palm or AT&T to get your smartphone repaired. Within the warranty period, your battery should not need replacing. With good treatment, your battery is likely to last for a couple of years. See Maximizing battery life for helpful tips.

Screen and performance

The screen appears blank

If you hold the smartphone up to your ear while on a call, the screen goes dark. This is normal behavior. It prevents your accidentally tapping an item on the screen and saves battery power. When you take the smartphone away from your ear, the screen automatically turns back on, ready for use. If the screen doesn’t turn on fast enough for you, tap the screen to wake it up.

The same behavior occurs anytime you’re on a call and the smartphone screen is placed near another surface. The screen turns on automatically (if the smartphone is still on) when you move the smartphone away from the other surface.

When the smartphone is on and idle, the screen first dims and then turns off. This also is normal behavior, caused by the auto shut-off interval. You can

adjust this auto shut-off interval to be as long as three minutes (see Set the interval for turning the screen off automatically). At first, the screen dims as a power-saving measure. Just tap the screen to brighten it. Then, if your smartphone remains inactive for the full interval you set, the screen turns

itself off. Press power to turn the screen back on.

Follow these steps in sequence if you can’t turn the screen back on:

1Make sure you have removed the protective cover that came attached to your smartphone screen.

2Make sure that there are no stickers covering any part of the front of the smartphone.

3To brighten the screen if it has dimmed, tap the screen.

4To turn on the screen, do one of the following:

•Press power . Drag up to unlock the screen.

•Slide out the keyboard.

•If the keyboard is out, press any key.

5Look closely at the screen. If the display appears but is faint, try adjusting the screen brightness (see Change screen brightness).

6If the problem persists, connect your smartphone to the AC charger (see Charge the battery). If you see a faint display, try to restart your smartphone (see Restart your smartphone).

7If you don’t see a display or the screen doesn’t respond to taps, press

and hold power and slide the ringer switch three times to restart your smartphone. Then wait until your smartphone completes startup.

An application is not responding to taps

1Make sure you have removed the screen protector that came attached to your smartphone screen.

Chapter 14 : Troubleshooting

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