Updates

I dismissed a system update notification, and now I don’t know how to get the update on my smartphone

If you have a phone network connection or a Wi-Fi connection and the battery has at least a 30% charge, you can start the update yourself: Open System Updates . Your smartphone checks for the availability of the update, and if one is available, tap Download Now. The download happens in the background, so you can continue to use your smartphone until the actual installation takes over.

Your smartphone continues to remind you to install the update after it has been downloaded. You are also reminded that the smartphone will install the update automatically the next time you charge your smartphone. An update installation cannot begin unless you have at least a 30% charge on your battery. If you tap Install Later, the update will automatically install the next time all three of the following conditions are true: the smartphone is charging and idle, and the battery has at least a 30% charge.

My smartphone froze while I was downloading or installing a system update

If this happens, you can use webOS Doctor to restore your smartphone and install the system update from your computer using the USB cable. On your computer, go to palm.com/support to download webOS Doctor.

Transferring information from another HP webOS phone

I want to get files off my old webOS phone, but the screen is cracked or doesn’t respond to taps, so I can’t access USB Drive mode

If you can’t put your smartphone in USB Drive mode using the screen, you can use a keyboard shortcut. Connect your smartphone to your computer

using the USB cable, and then press and hold Option + Sym + U.

Making room on your smartphone

If you store a large number of files, or install many applications, the internal memory on your smartphone may fill up. Here are some ways to clear space on your smartphone:

•Photos, Videos, Music, Amazon MP3 (if available), Quickoffice, PDF View: Large files take up a lot of memory. Move files to your computer (see Copy files between your smartphone and your computer), or delete them from your smartphone.

•Email: Email attachments can be large and consume lots of memory. Copy attachments to your computer (see Copy files between your smartphone and your computer), or delete large files from your smartphone (see Delete a message). You may also want to empty the deleted items folder.

•Messaging: If you do a lot of text or multimedia messaging, delete messages or conversations (see Delete a message or Delete a conversation). Also, attachments to multimedia messages can be large and consume lots of memory. Copy attachments to your computer (see Copy files between your smartphone and your computer), or delete large files from your smartphone (see Delete a message).

244 Chapter 14 : Troubleshooting