•Confirm that no obstructions, including your body, are between the smartphone and your
My smartphone seems to turn off by itself
Your smartphone has a
If you restart your smartphone, wireless services, such as
If the problem persists and you’re using
My smartphone doesn’t ring
•Make sure the ringer switch is turned on. If you can see the red next to the switch, the ringer switch is turned off. Slide the ringer switch on.
•Check the ringtone volume. Open Sounds & Ringtones and drag the Ringtone Volume slider to the right to increase the ringtone volume.
•If you are using a ringtone you installed, open Sounds & Ringtones and tap Ringtone. Tap the default ringtone for your smartphone. If selecting the default ringtone solves the problem, the ringtone you installed is not working properly. Delete the ringtone you installed from your smartphone by following the steps in Delete files and folders using USB Drive mode.
My smartphone doesn’t vibrate
•Make sure the ringer switch is turned on. If you can see the red next to the switch, the ringer switch is turned off. Slide the ringer switch on. (The ringer switch needs to be on to test vibrate mode.)
•Make sure the vibrate settings are turned on:
•Open Sounds & Ringtones .
•Under Ringer Switch Off, tap Rings & Alerts, and then tap Vibrate.
•Under Ringer Switch On, tap Rings & Alerts, and then tap Sound & Vibrate.
•Tap, hold, and drag the Ringtone Volume slider in either direction. The smartphone should vibrate, and the ringtone should play.
I am working with a support agent and need to find my IMEI number
Do one of the following:
•Slide out the keyboard and look at the back of the smartphone. The IMEI number is located on the portion of the back that’s behind the screen.
•Open Device Info , tap More Info, and tap Hardware. The IMEI number is listed under Network.
•Open Phone and enter *#06# on the dial pad or the keyboard. Tap .
I can’t make or receive calls using a Bluetooth®
•If you have earphones connected to your smartphone, disconnect them.
•Restart your smartphone (see Restart your smartphone).
226 Chapter 14 : Troubleshooting