6Ts: Ways to get your HP Veer 4G working again

Introduction

Is your smartphone not working the way you expect it to? Has it stopped responding to taps? Is one of your applications not responding or behaving strangely?

These problems can be pretty easy to fix.

Here are six different troubleshooting methods—6Ts—that you can try, on your own, to get your smartphone working again.

Try each method in the order it’s presented to see if it solves your problem. When the problem is solved, stop.

T1. Throw all open applications off the top of the screen

NOTE If the screen is off and you can’t turn it on, or if gestures don’t work, skip to T3. Triple-toggle to restart.

1If you’re working in an application that’s displayed full-screen and it isn’t responding, flick up from the gesture area to send the app to Card view.

2Throw the app off the top of the screen to close it.

3Throw any other open applications off the top of the screen to close them.

Why this might help

One or more of your open applications could be reserving so much memory that there’s not enough memory left to do real work. Closing apps can free up enough memory so you can continue working.

Did this solve the problem?

•Yes: Stop.

•No: Continue.

T2. Turn your smartphone completely off and on

NOTE If the screen is off and you can’t turn it on, or if gestures don’t work, skip to T3. Triple-toggle to restart.

1Press and hold power .

2Tap Power, and then tap Restart.

216 Chapter 14 : Troubleshooting