Verify that the hands-free device is compatible with your smartphone. Go to palm.com/support to see a list of supported devices.

NOTE This list contains only devices that have been tested for compatibility. It is possible that a device that does not appear on the list may be compatible with your smartphone.

Make sure that the Bluetooth feature is turned on (see Turn the Bluetooth feature on/off).

Make sure that your smartphone is paired with your hands-free device, and the hands-free device appears in the Devices list (see Connect with a paired device).

Make sure that the volume on the hands-free device and on your smartphone is set loud enough to hear.

Make sure your Bluetooth hands-free device is charged and turned on.

Make sure that your smartphone is within range of the hands-free device. Bluetooth range is up to 30 feet (10 meters) in optimum environmental conditions, which include the absence of obstacles, radio interference from nearby electronic equipment, and other factors.

Make sure that you are away from other devices using the 2.4GHz radio frequency, such as cordless phones and microwaves. If this is impossible, move the smartphone closer to the hands-free device.

I lost the connection between my smartphone and my Bluetooth headset

If your headset isn’t working, delete the existing pairing (see Delete a device) and create a new one (see Set up and use a Bluetooth® hands-free device).

I hear static or interference when using my hands-free device

Be sure your hands-free device has a sufficient battery charge.

Move to a quieter location to reduce environmental noise.

Try wearing the smartphone and the headset on the same side of the body.

Try moving your smartphone closer to the hands-free device. Audio quality degrades as the distance between your smartphone and the hands-free device increases. The effective range for a hands-free device varies among manufacturers.

Confirm that no obstructions, including your body, are between the smartphone and your hands-free device. Items such as furniture, people, or walls that are in the path between the headset and the smartphone will impair audio quality.

Some features of my hands-free device don’t work with my smartphone

Check the compatibility list at palm.com/support to ensure that your device is compatible with your Veer.

Even if the hands-free device is compatible with your smartphone, your smartphone may not support all the features of the device. Check the documentation that came with your hands-free device or the manufacturer’s website for feature-compatibility information between the device and your smartphone.

Synchronization

I don’t want to sync calendar or contact information with my online account—just email

For most online account providers that sync with more than one app—for example, Google—if you do not want to sync an application with that provider’s online account, you can remove that application from the account using the Accounts application. The online account continues to sync with any other related applications.

1Open Accounts .

2Tap the account name.

Chapter 14 : Troubleshooting

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