AT&T E5917 user manual Troubleshooting

Models: E5917

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Appendix

Troubleshooting

I hear noise in • Make sure the power cord is plugged in securely. the cordless

handset, and none of the keys or but- tons work.

My cordless handset does not ring when I receive a call.

Make sure that the ringer is not turned off. Refer to the section(s) on ringer selection in this user’s manual.

Make sure the telephone line cord is plugged securely into the telephone base and the telephone jack. Make sure the power cord is securely plugged in.

The cordless handset may be too far from the telephone base.

Charge the battery in the cordless handset for at least 16 hours. For optimum daily performance, return the cordless handset to its base when not in use.

You may have too many extension phones on your telephone line to allow all of them to ring simultaneously. Try unplugging some of the other phones.

The layout of your home or office might be limiting the operat- ing range. Try moving the base to another location, preferably on an upper floor.

If the other phones in your home are having the same problem, the problem is in your wiring or local service. Contact your local telephone company (charges may apply).

Test a working phone at the phone jack. If another phone has the same problem, the problem is the phone jack. Contact your local telephone company (charges may apply).

Other electronic products can cause interference with your cordless phone. Try installing your phone as far away as pos- sible from electronic devices such as wireless routers, radios, radio towers, pager towers, cell phones, intercoms, room moni- tors, televisions, personal computers, kitchen appliances and other cordless phones.

Your line cord might be malfunctioning. Try installing a new line cord.

Re-install the battery pack, and place cordless handset in the base cradle.

Wait for the cordless handset to re-establish its connection with the base. To be safe, allow up to one minute for this to take place.

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Page 53
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AT&T E5917 user manual Troubleshooting