Appendix
Troubleshooting
I get noise, | • Other cordless phones and 802.11 wireless routers that are |
static, or | used for home computer networks also use internal radios to |
weak signal | communicate. The radios may interfere with one another. You |
even when I’m | can improve the performance of your cordless phones and your |
near the base. | router by: |
| a. positioning your new phone as far away as possible from |
| any other existing cordless telephone system that is already |
| installed in your home to avoid the two systems from interfering |
| with each other. |
| b. positioning your telephone base as far as possible from your |
| router, computer or any other computer devices. |
| c. selecting channels 4 through 10 for your router (refer to your |
| router’s user’s manual for more information). |
| • Other electronic products can cause interference to your cord- |
| less phone. Try installing your phone as far away from the fol- |
| lowing electronic devices as possible: wireless routers, radios, |
| radio towers, pager towers, cell phones, intercoms, room moni- |
| tors, televisions, personal computers, kitchen appliances and |
| other cordless phones. |
| • Microwaves operate on the same frequency as your phone. It is |
| normal to experience static on your phone while the microwave |
| oven is operating. Do not install this phone in the same outlet or |
| near a microwave oven. |
| • If your phone is plugged in with a modem or a surge protec- |
| tor, plug the phone (or modem/surge protector) into a different |
| location. If this solves the problem, |
| modem farther apart from one another, or use a different surge |
| protector. |
| • Relocate your phone to a higher location. The phone will likely |
| have better reception when not installed in a low area. |
| • If the other phones in your home are having the same problem, |
| the problem is in your wiring or local service. Contact your local |
| telephone company (charges may apply). |
| • If you subscribe to DSL service and if you hear noise during |
| conversations and/or your caller ID features are not functioning |
| properly, install a DSL filter to the telephone line between the |
| telephone base and the telephone line jack. Contact your DSL |
| provider to obtain a DSL filter. |
I hear other calls while using my phone.
•Disconnect the telephone base from the telephone jack, and plug in a different telephone. If you still hear other calls, the problem is probably in your wiring or local service. Call your local telephone company.
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