Appendix
Troubleshooting
I get noise, static, or weak signal even when I’m near the base
•Other cordless phones and 802.11 wireless routers that are used for home computer networks both use internal radios to communicate. The radios may interfere with one another. You can improve the per- formance of your cordless phones and your router by:
a.Positioning your new phone as far away as possible from any other existing cordless telephone system that is already installed in your home to avoid the two systems interfering with each other
b.Positioning your telephone base as far as possible from your router, computer or any other computer devices.
c.Selecting channels 4 through 10 for your router (refer to your router’s user manual for more information).
•Other electronic products can cause interference to your cordless phone. Try installing your phone as far away from the following elec- tronic devices as possible: wireless routers, radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless phones.
•Microwaves operate on the same frequency as your phone. It is nor- mal to experience static on your phone while the microwave oven is operating. Do not install this phone in the same outlet or near a microwave oven.
•If your phone is plugged in with a modem or a surge protector, plug the phone (or modem/surge protector) into a different location. If this solves the problem,
•Relocate your phone to a higher location. The phone will likely have better reception when not installed in a low area.
•If the other phones in your home are having the same problem, the problem is in your wiring or local service. Contact your local tele- phone company (charges may apply).
•If you subscribe to DSL service and if you hear noise during conver- sations and/or your caller ID features are not functioning properly, install a DSL filter to the telephone line between the base unit and the telephone line jack. Contact your DSL provider to obtain a DSL filter
I hear other | • Disconnect the base unit from the telephone jack, and plug in a dif- |
calls while | ferent telephone. If you still hear other calls, the problem is probably |
using my phone | in your wiring or local service. Call your local telephone company. |
|
|
I hear noise in | • Make sure the power cord is plugged in securely. |
the cordless |
|
handset, and |
|
none of the |
|
keys or buttons |
|
work |
|
45
