Appendix

Troubleshooting

Relocate your telephone base to a higher location. The phone will have better reception when not installed in a low area.

If the other phones in your home are having the same problem, the problem is in your wiring or local service. Contact your local tele- phone company (charges may apply).

The charge light is off

Clean the cordless handset and base charging contacts each month using a pencil eraser or cloth.

Make sure the power and line cords are plugged in correctly and securely.

Unplug the unit’s electrical power. Wait for 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and base to reset.

Your phone might be malfunctioning. Please refer to the Warranty section of this user’s manual for further instruction.

My caller ID

• Caller ID is a subscription service. You must subscribe to this service

isn’t working

from your local telephone company for this feature to work on your

 

phone.

 

• Your caller must be calling from an area that supports caller ID.

 

• Both you and your caller’s telephone companies must use caller ID

 

compatible equipment.

System does not receive caller ID information or system does not display caller ID information dur- ing call waiting

Make sure you subscribe to caller ID with call waiting features ser- vices provided by your local telephone company. Caller ID features will work only if both you and the caller are in areas offering caller ID service, and if both telephone companies use compatible equipment.

Common cure for electronic equipment

If the unit does not seem to be responding normally, try putting the cordless handset in its base. If it does not seem to respond, do the following (in the order listed):

Disconnect the power to the base.

Disconnect the cordless handset battery, and spare battery, if appli- cable.

Wait a few minutes.

Connect power to the base.

Re-install the battery pack, and place the cordless handset into the base.

Wait for the cordless handset to re-establish its connection with the base. To be safe, allow up to one minute for this to take place.

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AT&T E5934B, E5933B user manual Charge light is off, My caller ID, Isn’t working, Common cure for electronic equipment