AT&T EL41108 user manual Troubleshooting

Appendix C

Troubleshooting

•If you subscribe to high-speed Internet service (Digital Subscriber Line - DSL) through your telephone line, you must install a DSL filter between the telephone base and the telephone wall jack (see page 6). The filter will prevent noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.

I hear other	•	Disconnect the telephone base from the telephone jack.
calls when using		Plug in a different telephone. If you still hear other calls,
the telephone.		the problem is probably in the wiring or local service.
		Call your local telephone company.
My caller ID	•	Caller ID is a subscription service. You must subscribe to
features are		this service from your local telephone company for this
not working		feature to work on your telephone.
properly.	•	The caller may not be calling from an area that supports
		caller ID.
	•	Both you and the caller’s telephone companies must use
		equipment compatible with caller ID service.
	•	If you subscribe to DSL service, install a DSL filter to
		the telephone line between the telephone base and the
		telephone line jack. Contact your DSL service provider
		for filter information.

The system does not receive caller ID or the system does not display caller ID during call waiting.

•Make sure you subscribe to caller ID with call waiting features services provided by the local telephone company.

•The caller may not be calling from an area that supports caller ID.

•Both you and the caller’s telephone companies must use equipment compatible with caller ID service.

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