CALL COVERAGE
Will it be necessary for some people to cover calls for others with whom they do not share lines ?
A Cover button permits coverage of all lines on a voice terminal regardless of whether the covering voice terminal shares lines with the covered voice terminal.
You can program a Cover button for primary or secondary coverage. Suppose that you assign Jim primary coverage for Susan’s voice terminal. Then each time a call rings at Susan’s voice terminal it also rings at Jim’s voice terminal. To make certain that Susan’s calls are answered when both Susan and Jim are away from their desks, you assign secondary coverage with delayed ring for Susan’s voice terminal to Bill. This means that when a call comes in for Susan, it rings at Susan’s voice terminal and at Jim’s voice terminal, then starts ringing at Bill’s voice terminal on the fifth ring. Jim’s calls do not ring at Bill’s voice terminal, however, unless you assign Call Coverage for Jim’s calls to Bill. With this system, up to six people can have Cover buttons for a single voice terminal.
Same call rings | If call isn't answered at | |
Susan's or Jim's voice | ||
at Jim's voice terminal. | ||
terminal after 4 rings, it | ||
| ||
| begins to ring at Bill's | |
| voice terminal as well. |
Susan | J i m | B i l l |
Jim provides | Bill provides |
primary | secondary |
coverage for Susan. | coverage for Susan. |
PRIMARY AND SECONDARY COVERAGE
CALL PICKUP
Would you like to answer an incoming call that does not ring at your voice terminal?
Call Pickup allows you to pick up a call that is ringing, parked, or held at another MERLIN system voice terminal. To pickup a call touch
DO NOT DISTURB
Would you like to prevent your voice terminal from ringing during a meeting or when you do not want to be disturbed?
Do Not Disturb allows you to temporarily prevent your voice terminal from ringing. While Do Not Disturb is activated, callers get a busy signal. This feature works for an outside call, an intercom call, or a transferred call.
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