GROUP PAGE
Would you like to be able to page a group of people at one time without disturbing everyone on your system and without having to make a phone call to each one in the group?
Group Page allows you to page a particular group of employees such as department heads, committee members, or a project team without disturbing the entire staff. The Group Page feature allows you to page up to ten people through the voice terminal speakers. No external paging system is needed to use this feature. You can create up to seven paging groups, and though a voice terminal can be assigned to more than one paging group, only ten voice terminals can be assigned to one group.
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GROUP PAGE
GROUP CALL DISTRIBUTION
In your business are there groups of employees with similar responsibilities so that any one of them can provide information or some other service to callers from inside or outside your business?
Group Call Distribution allows you to assign voice terminals to a Call Distribution group; your MERLIN system will then direct calls that are placed to the group to each voice terminal in turn. As a result, call handling duties are shared equally.
When a call comes in on a line associated with a Call Distribution group it will ring at the first available voice terminal in the group. All other members of the group will receive a visual alert which will change to an audible alert if the call is not answered after several rings. If you assign lines and line pools to a Call Distribution group, any incoming call on one of those outside lines rings at the voice terminal of the person whose turn it is to take the next call. Because the system searches for an available voice terminal, callers will not get a busy signal, the line will continue to ring until someone answers.
You can assign the attendant the call group line but with delayed ring. Then, if everyone in the group is busy on a call, the call will ring at the attendant’s position. If you find that the attendant is answering a lot of calls for a particular call group, you may want to increase the number of people answering calls in that group. If the at- tendant is answering more than a few calls a day for a call group, then you know the group is not sufficiently staffed to handle all calls coming into it.
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