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Fujitsu C-4120 manual S e c t i o n F i v e, T r o u b l e s h o o t i n g, Recovery CD-ROM

Models: C-4120

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S e c t i o n F i v e

T r o u b l e s h o o t i n g

Identifying the Problem. . . . . . . . . . . . 60

Speciﬁc Problems . . . . . . . . . . . . . . . 61

Power On Self Test Messages . . . . . . . . 80

Emergency CD-ROM

Tray Release . . . . . . . . . . . . . . . . 83

Modem Setup and Commands . . . . . . . . 83

Recovery CD-ROM . . . . . . . . . . . . . . 84

Page 73

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Fujitsu C-4120 manual S e c t i o n F i v e, T r o u b l e s h o o t i n g, Recovery CD-ROM

Contents

COPYRIGHT C A U T I O N FCC NOTICESNotice to Users of Radios and Television Reorient or relocate the receiving antennaNotice to Users of Radios and Television DOC INDUSTRY CANADA NOTICESNotice to Users of the Canadian Telephone Network Avis Aux Utilisateurs Du Réseau Téléphonique Canadien C A U T I O NLe code d’arrangement de connexion de cet équipement est CA11A UL NOTICE FOR AUTHORIZED REPAIR TECHNICIANS ONLY A V E R T I S S E M E N TBlack & White of Cover to come T a b l e o f C o n t e n t s USER INSTALLABLE FEATURES USING YOUR LIFEBOOK C SERIES FROM FUJITSUSETTING UP YOUR LIFEBOOK C SERIES FROM FUJITSU SECTION ONETROUBLESHOOTING APPENDICES SPECIFICATIONS & GLOSSARYCARE AND MAINTENANCE SECTION FIVET a b l e o f C o n t e n t s L i f e B o o k C S e r i e s f r o m F u j i t s u P r e f a c eCONVENTIONS USED IN THE GUIDE PREFACEP O I N T C A U T I O NL i f e B o o k C S e r i e s f r o m F u j i t s u Preface Third Party Options and AccessoriesL i f e B o o k C S e r i e s f r o m F u j i t s u Figure P-1 LifeBook C Series with Samples of Fujitsu andviii P r e f a c eUnpacking Overview of LifeBook C Series Features Setting Up Your LifeBook C SeriesS e c t i o n O n e Component Identiﬁcation Top and Front ComponentsUNPACKING Section OneSETTING UP YOUR LIFEBOOK C SERIES FROM FUJITSU C A U T I O N OVERVIEW OF LIFEBOOK C SERIES FEATURESC A U T I O N C A U T I O NP O I N T Built-in Pioneer stereo speakers Built-in mono microphoneP O I N T Closed Cover Switch Status Indicator Panel Built-in Microphone COMPONENT IDENTIFICATIONPower and Suspend/Resume Button S e t t i n g U p Y o u r L i f e B o o k C S e r i e sWireless IR Mouse Receiver Status Indicator PanelClosed Cover Switch TOP AND FRONT COMPONENTSLEFT-SIDE PANEL COMPONENTS Power SwitchAnti-theft Lock Slot RIGHT-SIDE PANEL COMPONENTS Volume ControlPC Card Slots Headphone JackREAR PANEL COMPONENTS DC Power JackModem RJ-11 Jack PS/2 PortBOTTOM COMPONENTS Lithium ion Battery BayMain Unit and Conﬁguration Label Power Off Power Sources Display Panel Starting your LifeBook for the First TimeS e c t i o n T w o Starting Your LifeBook C Series from FujitsuConnecting the Power Adapters POWER SOURCESSECTION TWO STARTING YOUR LIFEBOOK C SERIES FROM FUJITSUPower On Adjusting the BrightnessDISPLAY PANEL STARTING YOUR LIFEBOOK FOR THE FIRST TIMEGetting Started Booting the System with Windows 98 Second EditionFigure 2-3 Power On Registration Final SettingsOnce you have setup your LifeBook to dial out, Windows 98 SE will make a free telephone call which will test these settings. If the call is unsuccessful, you will be returned to the phone settings page where you may try to ﬁx them at this time. If you are unable to ﬁx the settings please contact Fujitsu PC Service and Support. See page 17. If you would simply like to move on, and register your LifeBook at a later time, simply click on skip and you will go directly to the condition of use page P O I N TWhat are the beneﬁts of registering? REGISTERING YOUR LIFEBOOKHow do I register? P O I N TLEARNING ABOUT YOUR OPERATING SYSTEM AND APPLICATION SOFTWARE POWER OFFTutorials ManualsP O I N T RESTARTING THE SYSTEMP O I N T C A U T I O NS e c t i o n T h r e e Using Your LifeBook C Series from FujitsuPower Indicator STATUS INDICATOR PANELUSING YOUR LIFEBOOK C SERIES FROM FUJITSU Figure 3-1 Status Indicator PanelBattery Indicator AC Adapter IndicatorC A U T I O N C A U T I O NHard Drive Access Indicator DVD/CD-ROM Drive Access IndicatorTo disable the DVD/CD automatic insertion function P O I N TFloppy Disk Drive Access Indicator BATTERYPC Card Access Indicators NumLk IndicatorRecharging the Battery Shorted BatteryC A U T I O N C A U T I O NFigure 3-2 on page Low Battery StateC A U T I O N C A U T I O NC A U T I O N INTEGRATED ERGOTRAC POINTING DEVICEFigure 3-3 ErgoTrac pointing device Double-Clicking ClickingP O I N T P O I N TErgoTrac Pointing Device Control Adjustment USING THE KEYBOARDDragging Numeric KeypadFunction Keys Cursor KeysFn Key P O I N TFLOPPY DISK DRIVE VOLUME CONTROLWindows Keys C A U T I O NEjecting a Floppy Disk Loading a Floppy DiskPreparing a Floppy Disk for Use P O I N TCare of Floppy Disk Drive and Disks DVD OR CD-ROM DRIVELoading a DVD or CD C A U T I O NCare of DVDs and CD-ROMs LIFEBOOK APPLICATION PANELP O I N T INTERNAL MODEM HARD DRIVEFormatting the Hard Drive more informationUsing the Suspend/Resume Features POWER MANAGEMENTC A U T I O N C A U T I O NP O I N T Indicator panel above the keyboard of your notebook. Figure 3-11. Push the Power but- ton, when your notebook is active but no Access indicators are on and release the button imme- diately. You will hear two short beeps and then your system will enter Suspend modeC A U T I O N P O I N TPressing the Power button when your system is in the On state Standby ModeC A U T I O N P O I N TP O I N T Save-to-Disk ModeP O I N T C A U T I O NP O I N T Idle ModeP O I N T P O I N THard Disk Timeout Video TimeoutWindows Power Management Control Panels Hardware Data Security FeaturesLapLink Professional PRE-INSTALLED SOFTWAREQuicken 99 Basic McAfee VirusScanMicrosoft Works BOOT SEQUENCEMicrosoft Press Interactive Training PMSetIDENTIFYING THE DRIVES BIOS SETUP UTILITYDrive Designators P O I N TResetting to Default Values Entering the Setup UtilityBIOS Guide YOUR SAVE-TO-DISK FILE ALLOCATION5. Select 6. Safe mode command prompt only, then press Enter 5. Select 6. Safe mode command prompt only, then press EnterC A U T I O N 7. Type PHDISK /DELETE /FILEHeadphones Telephone Lines Mouse, Keyboard, or Keypad Lithium ion Battery PC Cards Parallel Port DevicesExternal Monitor Theft Prevention Lock Memory Upgrade Module S e c t i o n F o u rLithium ion Battery LITHIUM ION BATTERYWarm Swapping USER INSTALLABLE FEATURES3. Press down on the battery release panel and slide it way from you Replacing the BatteryC A U T I O N PC CARDS Installing PC Cards in Your NotebookCaring for PC Cards P O I N T4. When the PC Card is fully inserted, the eject button will pop out To install a PC CardC A U T I O N C A U T I O NSERIAL PORT DEVICES PARALLEL PORT DEVICESUSB DEVICES MICROPHONESTEREO LINE IN DEVICE HEADPHONESTELEPHONE LINES MOUSE, KEYBOARD OR KEYPADTo Install a Memory Upgrade Module MEMORY UPGRADE MODULETHEFT PREVENTION LOCK C A U T I O NC A U T I O N 6. Flip the keyboard away from you, and set it down on the screenTo Replace the original system memory To Remove a Memory Upgrade ModuleChecking the Computer Recognition of New Memory Capacity C A U T I O NSlot DisplayedS e c t i o n F o u r Identifying the Problem Speciﬁc Problems Power On Self Test Messages T r o u b l e s h o o t i n gEmergency CD-ROM Tray Release Modem Setup and Commands Recovery CD-ROMTROUBLESHOOTING IDENTIFYING THE PROBLEMSECTION FIVE P O I N TUsing PC-Doctor SPECIFIC PROBLEMSUser Problem Guides DVD/CD-ROM Drive Problems Problem Audio ProblemsPossible Cause Notebook fails to recognize DVD/CD-ROM continued You cannot access your ﬂoppy disk on pagesYou can not access your hard drive continued 2. Your system has crashed 1. The device is not properly installed See Parallel Port Devices, Serial Port Devices or USB Devices on pageC A U T I O N Possible Solution Problem PC Card ProblemsPossible Cause You turn on your notebook and You turn on your notebook and nothing seems to happen continued See Figures 3-1 and 3-2 on pages battery. See Figures 3-1 and 3-2 onSee Figures 3-1 and 3-2 on pages 20-21. If You turn on your notebook and nothingPossible Solution ProblemPossible Cause Low Battery Suspend mode. See pages When the battery is dead there will be a beepThe battery seems to discharge too quickly See Batteries on pageThe Power button does not work Your notebook appears to change setup parameters when you start it The built-in display is blank when you turn on your notebook continued The Built-in Display does not close See External Monitor on page4. Your external monitor is not compatible with your notebook Diskette drive A error or Diskette drive POWER ON SELF TEST MESSAGESExtended RAM Failed at offset nnnn Failing Bits nnnn The hex number nnnnMonitor type does not match CMOS - Run System battery is dead - Replace and run EMERGENCY CD-ROM TRAY RELEASE MODEM SETUP AND COMMANDSRestoring Your Pre-installed Software from CD-ROM RECOVERY CD-ROMP O I N T P O I N T1. Insert the Emergency Recovery CD in the CD-ROM drive To Run the Emergency Recovery ProgramP O I N T Look for and open ﬁles with the extensions .DOC and .TXT Device Drivers, Utilities and Read-me FilesP O I N T P O I N TS e c t i o n S Caring for Your Notebook Increasing Battery LifeC a r e a n d M a i n t e n a n c e Caring for Your BatteriesCARE AND MAINTENANCE CARING FOR YOUR NOTEBOOKSECTION SIX Make a habit of transporting it in a suitable carrying caseCARING FOR YOUR BATTERIES INCREASING BATTERY LIFEP O I N T S e c t i o n S i Warranty LifeBook C Series General Speciﬁcations Pre-conﬁgured Models S p e c i f i c a t i o n s a n d G l o s s a r yA p p e n d i c e s GlossaryLIFEBOOK C SERIES GENERAL SPECIFICATIONS WARRANTYPre-Installed Software APPENDICESOne stereo line in jack. See Audio speciﬁcations Input/Output ConnectionsDisplays External Monitor Support XGA, SVGA, and VGA compatible CRT displaysPower PRE-CONFIGURED MODELSDimensions Environmental RequirementsBoot BIOSCommand GLOSSARYConﬁguration Default ValueData DIMMFloppy Disk Extended MemoryHard drive HexadecimalMIDI MemoryModem MonauralPixel ResetPOST ProgramSRAM Status IndicatorStereo audio Stroke keyboardI n d e AC Adapter . . . . . . . . . . . . . . . 12 AC Adapter Indicator I n d e Hardware Security PasswordsIndex LifeBook Application Panel Troubleshooting I n d e