Fujitsu C-4120 Identifying The Problem, Section Five, Troubleshooting, P O I N T, C A U T I O N

S e c t i o n F i v e

SECTION FIVE

TROUBLESHOOTING

The LifeBook C Series from Fujitsu is

sturdy and subject to few problems in the field. However, you may encounter simple setup or operating problems that you can solve on the spot, or problems with peripheral devices, that you can solve by replacing the device. The infor- mation in this section helps you isolate and resolve some of these straightforward problems, and identify failures that require service.

IDENTIFYING THE PROBLEM

If you encounter a problem, go through the following procedure before pursuing complex troubleshooting:

1.Make sure the AC adapter is plugged into your notebook and to an active AC power source.

2.Make sure that any card installed in the PC Card slot is seated properly. You can

also remove the card from the slot, thus eliminating it as a possible cause of failure.

3.Make sure that any devices connected to the external connectors are plugged in properly. You can also disconnect such devices, thus eliminating them as possible causes of failure.

4.Go through the boot sequence. (See Section 2, pages 13-16.)

5.If the problem has not been resolved, refer to the problem guide table, which follows, for more detailed troubleshooting information. (See page 61.)

P O I N T

If you keep notes about what you have tried, your support representative may be able to help you more quickly by giving additional suggestions over the phone.

C A U T I O N

Do not return a failed notebook to your supplier until you have talked to a support representative.

6.If you have tried the solutions suggested in Specific Problems without success, contact your support representative:

Toll Free 1-800-8FUJITSU (1-800-838-5487) Fax 1-901-259-5700

E-mail 8fujitsu@fpc.fujitsu.com Web Site http://www.8fujitsu.com.

Before you place the call, you should have the following information ready so that the customer support representative can provide you with the fastest possible solution:

■Product name.

■Product configuration number.

■Product serial number.

■Purchase date.

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