ATEN Technology KA9233 Troubleshooting

Appendix

General

Problem		Solution

I cannot use an Ethernet	Although Cat 5 cable is used to connect the KA9233
hub to connect the KA9233	Console Module to the matrix KVM switch, it does not
to the matrix KVM switch.	support the Ethernet protocol; thus, you cannot use an
	Ethernet hub to connect them.

I can’t login to the matrix	1.	Make sure that the power adapter cable is plugged
KVM switch.		into the KA9233 and connected to an AC mains power
		source.
	2.	Make sure that the keyboard is connected and func-
		tioning properly.
	1.	Make sure that the Cat 5 cable is connected to the
		LINK port on the KA9233 and to a user port on the
		matrix KVM switch.
	2.	Verify that the KM0832 firmware is version 1.2.114 or
		higher. If not, upgrade the KM0832 firmware to ver-
		sion 1.2.114 or higher.