5 Troubleshooting

This chapter contains solutions for the most common problems you might encounter. If you need additional assistance, please refer to the ATTO Technology website, www.attotech.com, or contact an authorized ATTO Technology representative.

General suggestions

•Check each cable connection on every device.

•Verify all cables are in proper working condition. Loose or broken cables are often the cause of errors or problems.

•Check that Fibre Channel devices are plugged into an AC outlet and are turned on before you add power to your computer.

Mac OS X

Note

The Celerity FC supports Mac OS X versions 10.4.x and later.

1Open the ATTO Configuration Tool from the ATTO Utilities CD or download from the ATTO website. Refer to the ATTO Utilities Installation and Operation Manual for additional information.

2If the adapter does not appear in the Device Listing, make sure it is properly seated in the PCI slot.

a.Remove power from the PC.

b.Remove the case.

c.Check the PCI slot.

d.Replace the case.

e.Apply power.

Note

If the Celerity adapter is properly seated and devices are still not accessible, contact an authorized ATTO representative.

3Verify the driver is loaded.

a.Click on the adapter name in the Device Listing to view the Basic Info screen.

b.If the Driver Information section indicates Unknown: driver not loaded, reinstall the driver. Refer to Updating Hardware Flash, Drivers on page 25.

c.If reinstalling the driver does not fix the problem, contact an authorized ATTO representative.

4Reset the NVRAM for all channels to defaults and reboot. If the problem persists, contact an authorized ATTO representative.

Note

When calling ATTO Technical Support, please have a printout of the IOreg listing and output from the Apple System Profiler available.

Windows Server 2008, 2003, 2000; Vista, XP

•If the card has been recently re-flashed, a new Windows driver must be installed. Follow the procedure in Updating Hardware Flash, Drivers on page 25.

•All of the external devices connected to the host adapter should be identified. If they do not appear in the Device Manager, the external devices or connection may not be working properly.

•For Intel-based PCs, check the computer CMOS setup and verify that the PCI slots are configured correctly.

•Procedures vary greatly: refer to the manual supplied with your system or call the computer supplier for configuration assistance.

•Windows 2000/XP/Server 2003/Vista are Plug- n-Play operating systems: be sure your computer’s BIOS is set accordingly.

27

Page 30 Page 32
Page 31
Image 31
ATTO Technology FC-82EN, FC-84EN Troubleshooting, General suggestions, Mac OS, Windows Server 2008, 2003, 2000 Vista, XP
Page 30 Page 32

FC-81EN, FC-82EN, FC-84EN specifications

ATTO Technology's FC-82EN is a 16Gb Fibre Channel HBA (Host Bus Adapter) that provides high-performance connectivity for storage area networks. Designed for use with both Windows and Linux operating systems, the FC-82EN is ideal for enterprises seeking to optimize data transfer rates and reduce latency for mission-critical applications.

One of the key features of the FC-82EN is its support for 16Gb Fibre Channel, which doubles the bandwidth from previous generations, allowing for faster data transfers. This is particularly beneficial in environments with heavy I/O workloads, such as virtualized data centers and large databases. With its backward compatibility, users can seamlessly integrate the FC-82EN into existing Fibre Channel networks that operate at 4Gb and 8Gb speeds, ensuring flexibility and protecting existing investments.

The FC-82EN employs advanced technologies to enhance performance and reliability. It incorporates ATTO's proprietary Advanced Data Streaming (ADS) technology, which optimizes data flow between the host system and storage devices. By minimizing processing overhead and maximizing throughput, ADS ensures that data-intensive applications run smoothly. Additionally, the HBA features a built-in intelligent caching mechanism to help manage data transfer and reduce bottlenecks.

Another significant characteristic of the FC-82EN is its support for multipathing, which enhances availability and load balancing across multiple paths in a storage network. This feature is crucial in distributed systems where uptime is critical, as it helps to prevent single points of failure and effectively utilizes available resources.

For manageability and ease of use, the FC-82EN includes ATTO's configurable driver and management software, providing users with a comprehensive suite of tools for monitoring performance, configuring settings, and troubleshooting issues. The adapter also supports end-to-end error detection and recovery protocols, ensuring data integrity throughout the transfer process.

In summary, the ATTO Technology FC-82EN is a robust and versatile Fibre Channel HBA that meets the demanding requirements of modern data environments. With its high-speed capabilities, advanced technologies, and strong management features, the FC-82EN is an excellent choice for organizations looking to enhance their storage network performance and reliability.
Top Page Image Contents