|
|
| Troubleshooting Tables | ||
|
|
|
|
|
|
| Message Number | Possible Reason | What to Do |
|
|
|
|
|
|
|
|
|
| • You may have tried to tune to a | • You must buy a channel before you can tune to a program on |
|
|
| 013, 014 | program on a channel which you | that channel. Call the Customer Service Center to buy the |
|
|
| have not bought. | channel, or if you believe this message was displayed by |
|
| |
|
|
|
| ||
|
|
| mistake. |
|
|
|
|
|
|
|
|
|
| • You may have just plugged in the | • Wait a few minutes to see if the message is removed. Make sure |
|
|
|
| receiver, and it is acquiring the | that all required cables are in place, and check that all cable |
|
|
|
| satellite signal. Or, the receiver | connections are tight and dry (for outdoor cables). |
|
|
|
| may have temporarily lost the | Make sure that the satellite dish has a clear line of sight to the |
|
|
| 015 | signal. | satellite. Check whether branches or leaves have grown into the |
|
|
|
|
| line of sight. |
|
|
|
|
| • Check that the Signal Strength bar in the Point Dish/ |
|
|
|
|
| Signal menu is green and displays the word Locked. If not, |
|
|
|
|
| contact your installer to |
|
|
|
|
|
|
|
|
|
| • The receiver may not be | • You must connect the receiver to an active telephone connection |
|
|
|
| connected to an active telephone | at all times. If you install two or more receivers, you must |
|
|
|
| line. | connect each receiver to an active telephone connection at all |
|
|
| 018 |
| times. |
|
|
|
| • The credit limit may have been | • Review your pay per view purchases to check the credit limit. |
|
|
|
| exceeded. | Call the Customer Service Center for help checking the credit |
|
|
|
|
| limit, and/or to get authorization to make a purchase. |
|
|
|
|
|
|
|
|
|
| • The receiver may not yet have | • If you have authorized the receiver, wait a few minutes to see if |
|
|
|
| been authorized. The satellite | the message is removed. Make sure that all required cables are |
|
|
|
| dish may have moved so that it is | in place, and check that all cable connections are tight and dry |
|
|
|
| no longer picking up the satellite | (for outdoor cables). |
|
|
|
| signal. The cable connections | • Make sure that the satellite dish has a clear line of sight to the |
|
|
|
| may have loosened or have |
|
| |
| 022 | moisture inside. There may be an | satellite. Check whether branches or leaves have grown into the |
|
|
| line of sight. |
|
| ||
|
| interruption of the satellite |
|
| |
|
| signal. | • Check that the Signal Strength bar in the Point Dish/ |
|
|
|
|
|
|
| |
|
|
| Signal menu is green and displays the word Locked. If not, |
|
|
|
|
| contact your installer to |
|
|
|
|
| authorized the receiver, call the Customer Service Center for |
|
|
|
|
| help. |
|
|
|
|
|
|
|
|
|
| • The receiver may have | • Wait a few minutes to see if the message is removed. Make sure |
|
|
|
| temporarily lost the satellite | that all required cables are in place, and check that all cable |
|
|
|
| signal. | connections are tight and dry (for outdoor cables). |
|
|
|
|
| Make sure that the satellite dish has a clear line of sight to the |
|
|
| 026 |
| satellite. Check whether branches or leaves have grown into the |
|
|
|
|
| line of sight. |
|
|
|
|
| • Check that the Signal Strength bar in the Point Dish/ |
|
|
|
|
| Signal menu is green and displays the word Locked. If not, |
|
|
|
|
| contact your installer to |
|
|
|
|
|
|
|
|
|
| • The receiver may need to get new | • Turn the receiver off. Doing this allows the receiver to |
|
|
| 028 | software before you can use it to | “download” new software via the satellite signal. The download |
|
|
| order pay per view programs. | may take several minutes; do not disturb or unplug the receiver |
|
| |
|
|
| during this time. When the download is done, you will be able |
|
|
|
|
| to use it to order pay per view programs. |
|
|
|
|
|
|
|
|
|
| • You may have tried to set a VCR | • You must set up the receiver to control the VCR before you can |
|
|
| 032 | Event Timer without having set | set a VCR Event Timer. See the Using the System for |
|
|
| up the receiver to control the | instructions. |
|
| |
|
|
|
| ||
|
| VCR. |
|
|
|
|
|
|
|
|
|
| 059 | • You may have tried to close an | • If your setup includes a |
|
|
| installation menu without having | the Check Switch test. |
|
| |
|
| done the Check Switch test. |
|
|
|
|
|
|
|
|
|
|
| • You may have aimed the satellite | • Make sure that you have selected the option for the right satellite |
|
|
| 060 | dish at one satellite, but selected | on the Point Dish/Signal menu. |
|
|
| the option for another satellite on | • Make sure that the cable(s) for the satellite you have selected are |
|
| |
|
| the Point Dish/Signal menu. |
|
| |
|
|
| connected to the LNBF that receives signals from that satellite. |
|
|
|
|
|
|
| |
|
|
|
|
|
|
Page 73
