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| Troubleshooting Tables | ||
USING THE MENUS |
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| Possible Reason | What to Do |
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| You were using a menu, | • | The receiver has a | • Start over again. |
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| and it suddenly closed. |
| feature that closes any menu after |
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| several minutes of no activity. |
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| This will discard any changes |
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| you have made, but otherwise |
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| does no harm to the receiver. |
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USING THE PROGRAM GUIDE OR THE BROWSE BANNER | |||||||
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| In the Program Guide, | • Red means that you have not | • If you want to buy a channel, call the Customer Service Center |
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| some channels have a red |
| bought the program. You must | at |
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| background. |
| buy a channel before you can |
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| tune the receiver to it. |
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| You try to display future | • | The Program Guide and | • Try displaying the Program Guide again later. By that time, |
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| programs in the Program |
| Browse Banner can display | it may show programs for the time and date you want. |
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| Guide or Browse |
| programs scheduled for an | • Turn the receiver off for about ten minutes. |
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| Banner, but find you |
| extended, but not unlimited time |
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| cannot. |
| beyond the present. |
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| You try to display | • | The Program Guide and | • Contact the program providers for details on past programs. |
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| programs that have ended |
| Browse Banner can display |
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| in the Program Guide or |
| only programs that have not yet |
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| Browse Banner, but |
| ended. These features cannot |
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| find you cannot. |
| display a time earlier than the |
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| present. |
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| When you are using the | • You may have applied a Favorite | • You can change the applied Favorite List while using the |
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| Program Guide or |
| List other than the list named All | Program Guide, by pressing the remote control Guide |
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| Browse Banner, some |
| Chan. | button. You can choose another custom Favorite List, the All |
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| channels are missing. |
| You may have set up the | Chan list, which includes all of the channels, or the All Sub |
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| Program Guide so that when | list, which includes all subscribed channels. Unlock the receiver |
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| the receiver is locked, the Guide | for the Program Guide to display adult channels. |
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| hides adult channels. | Do the Check Switch procedure (see the installation |
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| If your setup includes a multi- | instructions |
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| dish switch, you may need to do | for details). |
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| the Check Switch procedure. |
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USING LOCKS |
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| What Is |
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| You set a lock (for | • You may not have locked the | • You must lock the receiver to apply any lock that you have set. |
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| example, a lock on |
| receiver. |
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| programs by ratings), but |
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| the lock does not take |
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| effect. |
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| You forgot the password, | • | NA | • If you forget your password, you will need to speak with |
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| so that you are unable to |
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| a Customer Service Representative. If you have a Personal |
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| unlock the receiver. |
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| Identification Number (PIN), you will need to give it to |
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| the Customer Service Representative. See page 44 for |
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| information on PINs. |
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Page 77
