Chapter 5
Reference
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| Message Number | Possible Reason | What to Do |
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| • You may have set up the receiver | • It is very important for the receiver to get the latest operating |
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| 061 | to accept a transmission (a | software, so let the receiver do so. The “download” may take |
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| “download”) of the latest | several minutes. Do not disturb or unplug the receiver during |
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| operating software via the | this time. |
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| satellite signal. |
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| • The receiver gives you three | • Wait a few minutes and then try again to enter the password. |
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| chances to enter the correct | Note: The “time out” feature is designed to prevent someone |
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| 074 | password. If you fail to do so, the | from trying password after password until he or she happens to |
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| receiver “times out” and will not | guess the right one and so gains unauthorized access to the |
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| allow you to try again for several | receiver. |
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| minutes. |
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| • You may not have connected the | • Connect the receiver to an active telephone line. |
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| receiver to an active telephone | Make sure that the telephone line to which you connect the |
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| line. Or, the telephone line may | receiver is working properly. |
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| be defective. | Note: To be able to order pay per view programs, you must |
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| keep the receiver connected to an active telephone line at all |
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| 078, 079, 080 |
| times. If your setup includes more than one receiver, this applies |
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| to each receiver. The receiver uses the telephone line to make |
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| information to the Customer Service Center. |
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| • Maybe the receiver is connected | • Install a DSL filter between the receiver and the telephone |
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| to a DSL (Digital Subscriber | wall jack. |
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| Line) phone line. |
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| • You may have set up the receiver | • If you want to reset the receiver to its factory default settings, |
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| 093 | to reset itself back to the “factory | select the Yes option. If not, select the No option. |
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| defaults,” that is, the settings it |
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| had when it was shipped from the |
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| factory. |
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DISHPRO TWIN LNBF
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| What’s Happening | What’s Wrong | What You Can Do |
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| When you run Check Switch, you do not | • The DishPro Twin LNBF may not be | • Check all cable connections in your |
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| see "Twin" identified as a Device or LNB. | properly connected. | system and run Check Switch again. |
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| All entries show "X"s. | • Cables may be too long, over 200 feet. | • Make sure cable length between |
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| receiver and DishPro Twin does not |
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| exceed 200 feet. Rerun check switch. |
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| • Cables may not be rated for 2150 MHz. | • Make sure cable is rated for 2150 MHz. |
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| • You may have DishPro Adapter | Rerun check switch. |
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| • Remove the DishPro Adapter; this |
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| installed on a DishPro receiver. |
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| device is only for |
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| • May have a | receivers. Rerun check switch. |
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| • Remove any |
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| or incompatible accessory device* in |
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| the system. | LNBs or incompatible accessory |
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| devices* from the system. All LNBs |
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| and switches must be DishPro. Rerun |
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| check switch. |
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| When you run Check Switch, you see | • The DishPro Twin LNBF is connected | • Check the point dish/signal screen to |
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| "Twin" identified as the Device/LNB and | but no satellite signal is present. | confirm you have satellite signal. If not, |
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| Satellite shows "Conn" but you do not see |
| check your dish antenna to ensure the |
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| "Satellite Reception Verified". |
| DishPro Twin is installed properly, the |
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| dish is pointed/peaked on the satellite |
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| signal and there is nothing blocking the |
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| signal path to the dish. Rerun check |
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| switch. |
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| When you run Check Switch, you see | • The DishPro Twin is connected but | • Check the cable path between the |
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| "Satellite Reception Verified" but you see | something in the system may be | DishPro Twin and the receiver and |
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| "Feed" instead of "Twin" identified as the | blocking the switch commands. | remove any incompatible accessory |
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| Device/LNB. |
| devices*. Rerun check switch. |
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Page 74