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Avaya
16CC manual
1
1
28
28
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28 pages, 251.46 Kb
Avaya Agent Deskphone 16CC
User Guide
16-602096
Issue 1
January 2008
Contents
Main
Page
About Advanced Telephone Features........................................................21
Page
Notices
Page
Top Display Line Combinations for Agents
Issue 1 January 2008 7
Top Display Line Combinations for Agents
8 Avaya Agent Deskphone 16CC User Guide
Introduction to the Avaya Agent Deskphone 16CC
Avaya Agent Deskphone 16CC Phone Buttons and Features
Avaya Agent Deskphone 16CC Telephone Button/Feature Descriptions
Avaya Agent Deskphone 16CC Phone Buttons and Features
10 Avaya Agent Deskphone 16CC User Guide
About LEDs
Scrolling and Navigation
About Paper Labels
Telephone Stand
About Logging In to and Out of Your Telephone
Logging in to your telephone extension
Agent login
Agent logout
Logging out of your telephone extension
About Agent Work Modes and Agent States
Changing Agent Work Mode or State
About Agent Skills
Viewing Agent Skills
Making a Call
Redialing a number
Calling a person from the Contacts list
Answering a Call
Answering a call if you are logged in as an agent
Answering a call if you are not logged in as an agent
Sending an incoming call to voice mail
Ignoring an incoming call
Muting a Call
Putting a Call on Hold
Transferring a Call
Bridged Calls
Answering a call on a bridged line
Joining a call on a bridged line
Making an outgoing call on a bridged line
Contacts
Searching for a contact
Viewing Contacts details
Adding a new contact
Editing a contact
Deleting a contact
Call Log
Viewing the call log
Viewing call log details
Adding an entry from the call log to your Contacts list
Removing an entry from the call log
Getting Your Messages
Logging into your voicemail
About Advanced Telephone Features
Accessing the Features Menu
Send all calls
Sending a call to another number
Forwarding a call
Turning off call forwarding
Avaya Menu
Options/Settings
Turning show incoming call on or off
Setting redial options
Turning the call timer on or off
Adjusting the brightness or contrast of the display
Turning button click sounds on and off
Turning error tones on or off
Personalizing the ring pattern
Setting Automatic Gain Control
Changing the language
Setting the time format
Viewing Network Information
Index A
B
C
D
E
L
M
N
O
P