Manuals / Brands / Communications / Telephone / Avaya / Communications / Telephone

Avaya 16CC , 8 Avaya Agent Deskphone 16CC User Guide

1 28

Download 28 pages, 251.46 Kb

1st Field

(Agent

State)

shows

2nd Field (Work

Mode) shows 3rd Field

(DAC

Pending)

shows

4th

Field

(Time

of Day)

shows

What they mean:

Aux or Aux with RC DAC Time You are not available to

receive DAC or ACD calls,

but a DAC is pending.

ACW Time You are performing after

call work and not available

to receive DAC or ACD

calls.

ACW DAC Time You are performing after

call work and not available

to receive DAC or ACD

calls, but a DAC is pending.

Auto or

Man Aux Pend or Aux RC

Pend Time You are switching into Aux

mode and have no

incoming or pending calls.

Auto or

Man Aux Pend or Aux RC

Pend DAC You are switching into Aux

mode and a DAC is pending

or you have put a DAC or

ACD call on hold, are

switching into Aux mode,

and have a pending DAC..

Auto or

Man ACW Pend Time You are switching into ACW

mode and have no

incoming or pending calls.

Auto or

Man ACW Pend DAC You are switching into ACW

mode and a DAC is pending

or you have put a DAC or

ACD call on hold, are

switching into ACW mode,

and have a pending DAC.

8 Avaya Agent Deskphone 16CC User Guide

Contents

Main Page About Advanced Telephone Features........................................................21 Page Notices Page Top Display Line Combinations for Agents Issue 1 January 2008 7 Top Display Line Combinations for Agents 8 Avaya Agent Deskphone 16CC User Guide Introduction to the Avaya Agent Deskphone 16CC Avaya Agent Deskphone 16CC Phone Buttons and Features Avaya Agent Deskphone 16CC Telephone Button/Feature Descriptions Avaya Agent Deskphone 16CC Phone Buttons and Features 10 Avaya Agent Deskphone 16CC User Guide About LEDs Scrolling and Navigation About Paper Labels Telephone Stand About Logging In to and Out of Your Telephone Logging in to your telephone extension Agent login Agent logout Logging out of your telephone extension About Agent Work Modes and Agent States Changing Agent Work Mode or State About Agent Skills Viewing Agent Skills Making a Call Redialing a number Calling a person from the Contacts list Answering a Call Answering a call if you are logged in as an agent Answering a call if you are not logged in as an agent Sending an incoming call to voice mail Ignoring an incoming call Muting a Call Putting a Call on Hold Transferring a Call Bridged Calls Answering a call on a bridged line Joining a call on a bridged line Making an outgoing call on a bridged line Contacts Searching for a contact Viewing Contacts details Adding a new contact Editing a contact Deleting a contact Call Log Viewing the call log Viewing call log details Adding an entry from the call log to your Contacts list Removing an entry from the call log Getting Your Messages Logging into your voicemail About Advanced Telephone Features Accessing the Features Menu Send all calls Sending a call to another number Forwarding a call Turning off call forwarding Avaya Menu Options/Settings Turning show incoming call on or off Setting redial options Turning the call timer on or off Adjusting the brightness or contrast of the display Turning button click sounds on and off Turning error tones on or off Personalizing the ring pattern Setting Automatic Gain Control Changing the language Setting the time format Viewing Network Information Index A B C D E L M N O P