Resources and Notices | December 2001 |
Technical Services Center (TSC) | Page 7 |
Technical Services Center (TSC)
Time and materials charges
The Technical Services Center (TSC) provides support for DNM and DPA to client teams, field technicians, and customers.
The TSC works with the customer and the Avaya field technicians to perform the tasks below and to ensure that the products are properly installed and working:
•Platform Acceptance Test from the DPA computer
•Installation support for the DEFINITY Network Management products
•Technician Verification checklist
•Customer Acceptance checklist
The Technical Services Center (TSC) will bill customers for support on a time and materials basis if the following conditions exist:
•Customers do not have a current maintenance agreement
•Customers do not procure and install the required systems and software as defined in the Project Provisioning Package
•Customers request support that is outside the purchase agreement
The Technical Services Center (TSC) does not support hardware or software that customers purchase from
