DNM-NT/Windows 2000 4.0 Installation and Getting Started

Resources and Notices

December 2001

Technical Services Center (TSC)

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Technical Services Center (TSC)

Time and materials charges

The Technical Services Center (TSC) provides support for DNM and DPA to client teams, field technicians, and customers.

The TSC works with the customer and the Avaya field technicians to perform the tasks below and to ensure that the products are properly installed and working:

Platform Acceptance Test from the DPA computer

Installation support for the DEFINITY Network Management products

Technician Verification checklist

Customer Acceptance checklist

The Technical Services Center (TSC) will bill customers for support on a time and materials basis if the following conditions exist:

Customers do not have a current maintenance agreement

Customers do not procure and install the required systems and software as defined in the Project Provisioning Package

Customers request support that is outside the purchase agreement

The Technical Services Center (TSC) does not support hardware or software that customers purchase from third-party vendors.

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Avaya 4 manual Technical Services Center TSC