About the EU24/EU24BL Expansion Module
Understanding Call Appearance/Feature Button Status Icons
When a call arrives for a call appearance on the EU24/EU24BL Expansion Module, the bell icon blinks on the corresponding call appearance. To answer the call, press the button associated with the call appearance.
The icons displayed on the call appearance allow you to determine the status, for example, on Hold, of each call on the EU24/EU24BL Expansion Module. Table 1 contains an explanation of these icons.
Table 1: EU24/EU24BL Status Icons
Icon | Condition | Definition | ||
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None | Idle | The call appearance line is available, or the feature is off. | ||
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| Ringing | An incoming call is waiting to be answered. |
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| Active | The call you are currently handling. |
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| On hold | A call currently on hold. |
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| On soft hold | A call put on hold during a transfer or conference. |
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| Feature/Line active | Button on left side of the display currently is enabled. |
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| Feature/Line active | Button on right side of the display currently is enabled. |
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| Feature pending | Your request is being processed but is not immediately |
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| available. |
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| Feature status | The Call Center Q Time feature uses this icon. |
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| Feature status | The Call Center Aux Work feature uses this icon. |
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| Feature status | The Call Center Service Observing feature uses this icon. |
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10 EU24/EU24BL Expansion Module User Guide
