Avaya G700, S8300 Call center

Call center

Issue 9.1 June 2006 389

Supported Ethernet Interfaces

Table25: Ethernet Interfaces summarizes Ethernet interfaces used by several current

switching platforms:

Call center

The S8300 Media Server provides a excellent solution for a small call center. The S8300 Media

Server with the G700 Media Gateway supports the following call center capabilities:

●All three Avaya call center packages:

- Avaya Call Center Basic

- Avaya Call Center Deluxe

- Avaya Call Center Elite

●Up to 450 agents

●A maximum of 16 ASAI links

●Avaya G700 announcement software

Table 25: Ethernet Interfaces

Platform

Processor

Ethernet

Interface?

C-LAN

(TN799)

Ethernet

Interface

DEFINITY Servers

csi, si, and r No Yes

Avaya S8100 Media

Server (formerly

DEFINITY ONE/

IP600)

Yes Ye s

Avaya S8300 Media

Server with Avaya

G700 Media Gateway

Yes N o

Contents

Main Page Contents Section 1: Reference information and hardware installation . . . . 35 Chapter 1: Roadmaps and reference information. . . . . . . . . . . . . 37 Page Page Section 2: G700 installation and upgrades - wizards . . . . . . . . 125 Page Page Chapter 5: Upgrading an existing S8300A to R3.1 using the Web pages 225 Page Chapter 6: Upgrading an existing S8300B to R3.1 using the Upgrade Tool 293 Page Chapter 8: Telephones and adjunct systems . . . . . . . . . . . . . . 357 Page Page Section 3: G700 installation and upgrades - manual procedures. . 445 Page Chapter 10: Manual installation of a new G700 without an S8300 . . . 545 Chapter 11: Manual upgrade of an existing S8300A and G700 to R3.1 . 589 Page Page Chapter 12: Manual upgrade of an existing S8300B and G700 to R3.1 . 665 Page Page About this book Overview Audience Using this book Page Conventions Physical dimensions Terminology Typography Commands Keys User input System output and field names Downloading this book Safety labels and security alert labels ! Related resources Technical assistance Within the United States International Trademarks Ordering Documentation Sending us comments Page Page Chapter 1: Roadmaps and reference information What wizards are available Where are the most recent versions of the Wizards When to use each wizard Table Legend: What wizards are available Issue 9.1 June 2006 39 Software Configure 2 of 2 Firmware Upgrade Devices Page Page Access to the Wizards and Provisioning Tools The Installation Wizard What the Wizard Can and Cannot Do Electronic Pre-installation Worksheets and Templates Electronic Preinstallation Worksheet (EPW) Name and Number List (for S8300 only) Custom Template (for S8300 only) The Gateway Installation Wizard The Software Update Manager Page The Upgrade Tool Page The Provisioning and Installation Manager High-level steps for configuring media gateways using PIM The Network Configuration Manager The Network Region Wizard About connection and login methods What physical access methods are available About connection and login methods Issue 9.1 June 2006 57 Laptop configuration for direct connection to the services port Initial Configuration and Maintenance S8300 Initial Configuration and Maintenance G700 Media Gateway (when no S8300) System Admin Computer or Technician Laptop Administration via Corporate LAN Remote Access of S8300 and G700 What network settings are required on the laptop Configuring the laptop for a direct connection To check your version of windows To change TCP/IP properties and network settings (Windows 2000 and XP) Page To change TCP/IP properties (Windows 95, 98, NT 4.0, and Millennium Edition [ME]) Disabling or bypassing proxy servers in Web browser To check or change proxy settings Page About connection methods Connecting a laptop to services port of S8300 To connect your laptop directly to the S8300 media server Connecting a laptop to the G700 serial port To connect a laptop directly to the serial port on the G700 media gateway Connecting a laptop to the customer LAN Connecting an external modem to the S8300 media server To set up a dial-up connection Setting up Windows for modem connection to the media server (Windows 2000 or XP) To set up windows for modem connection to the media server (Windows 2000 or XP): Configuring the Remote PC for PPP Modem Connection (Windows 2000 or XP, Terminal Emulator, or ASA) Using Windows for PPP Modem Connection (Windows 2000 or XP) To use Windows for PPP modem connection (Windows 2000 or XP): Using Avaya Terminal Emulator for LAN Connection to Communication Manager To use Avaya Terminal Emulator for LAN connection to Communication Manager Using Avaya Terminal Emulator for Modem Connection to Communication Manager To use Avaya Terminal Emulator for Modem Connection to Communication Manager About Log in Methods Accessing the servers command line interface with SSH Logging in to the media server from your laptop using Telnet To run telnet Logging in to the S8300 Web Interface from your Laptop To run the Web Interface Page Page Page Open the Communication Manager SAT Screens To run SAT: Logging in to the P330 Stack Processor with a Direct Connection to the S8300 Services Port To log in with a direct connection to the S8300 services port: Logging in to the P330 Stack Processor with a LAN Connection To log in with a LAN connection: Logging in to the P330 Stack Processor with a Direct Serial Connection To access the G700 using the Console (serial) port Logging in to the P330 Stack Processor with Device Manager To access Device Manager, do the following: About Avaya Site Administration Configuring Avaya Site Administration To Add an S8300 Switch Administration Item Logging in to the S8300 with ASA To start Avaya Site Administration About navigation for G700 CLI commands About terminal emulation function keys for Communication Manager Chapter 2: Hardware installation for the G700 Media Gateway and S8300 Media Server About hardware components What are the main elements of the G700 media gateway What comprises the G700 media gateway chassis and processors What are the media modules Figure 3: Media modules What are data expansion modules X330W-4DS1 What the Avaya X330 WAN access routing module provides What the Avaya P330 LAN expansion module provides What are stackable ethernet switches What the Avaya C360 stackable ethernet switch provides Building a stack Page Stack Master election rules What are the functions of the S8300 LED Indicators Media servers supporting the G700 media gateway What is the S8300 media server What is a Local Survivable Processor (LSP) Primary controller and LSP in the same stack What is the S8400 media server What is the S8500 media server What is the S8700/S8710/S8720 media server About endpoint and adjunct components About installation planning What the planning documentation provides Who needs a Single Sign-On (SSO) authentication login What site verification does What network integration requires Reviewing demarcation points and connectivity for the IA770 INTUITY AUDIX Messaging Application Maintaining system security Verifying features for the IA770 INTUITY AUDIX Messaging Application About installation and cabling Verifying the on-site checklist Verifying Environmental conditions Power Verification Grounding Verification Unpacking and checking the order Installing the G700 media gateway Hardware installation for the G700 Media Gateway and S8300 Media Server 102 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server Preparing the G700 media gateway CAUTION: When handling any components of an S8300 Media Server with G700 Media To affix mounting brackets to the G700 To affix feet on the table-top G700 Mounting the G700 media gateway in the rack To mount the G700 media gateway in the rack Inserting the Avaya S8300 media server (if necessary for standalone service or LSP) To insert the S8300 into slot #1 of the G700 media gateway Page Inserting media modules To insert media modules Page Inserting an Expansion Module To insert an Expansion Module into the G700 media gateway Inserting an Avaya X330STK Stacking Module To insert an Avaya X330STK Stacking Module Cabling multiple units Page To connect units within a single stack To link elements in multiple racks Page Attaching Ground Conductors What are general grounding requirements ! What are approved grounds Page Connecting the Safety Ground To attach the ground wires Connecting AC Power What are the G700 AC power requirements Testing the AC Outlet What are possible AC Fault Conditions To verify ground using an Ideal 61-035 Circuit Tester (or equivalent) Plugging in AC power To connect to AC power Checking and Connecting DC Power To check DC power Hardware installation for the G700 Media Gateway and S8300 Media Server 124 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server You have now completed the initial installation of the G700 Media Gateway. Ground discharge bar DC power cabinet Main AC supply (AC mains) G650 G650 G65 Section 2: G700 installation and upgrades - wizards About the Installation Roadmap and Task Lists Checklist 1: Install a New G700 with an S8300 (Primary or LSP) using the Avaya Installation Wizard Page Page Checklist 2: Install a New G700 without an S8300 using the Gateway Installation Wizard Page Checklist 3 Upgrade an Existing G700 with an S8300A to R3.1 using the Web pages Page Checklist 4 Upgrade an Existing G700 with an S8300B to R3.1 using the Upgrade Tool Page Page Checklist 5: Upgrade an Existing G700 without an S8300 using the Upgrade Tool Chapter 3: Installing a new G700 with an S8300 using the Avaya Installation Wizard Installation Overview About G700 components About software and firmware files About access to the Server CD System Access How is normal access to the S8300 and G700 provided Connecting directly to a target S8300 To install or upgrade directly To install or upgrade the target LSP remotely Connecting using the customers LAN Installing TFTP server (or obtaining USB CD-ROM drive) Planning forms provided by the Project Manager Getting the Serial Number of the G700, if Necessary Checking the FTP Server for Backing up Data To download a pre-upgrade service pack If using IA770, obtaining service pack and language files Obtaining Ethernet interface IP address and subnet mask Completing the RFA process (Obtaining license and password file) Page Page Install the S8300 Inserting the S8300 To insert the S8300 Installing Communication Manager Software Setting telnet parameters Remastering the hard drive and installing the software Page Page Page Page Page About the Avaya Installation Wizard Configure the S8300 Media Server Enabling Network Time Servers Configure the G700 Media Gateway Install new firmware on the G700 Electronic worksheets and templates Electronic pre-installation worksheet Name and number list (S8300 only) Custom template (S8300 only) Obtaining further information on the Avaya Installation Wizard Using the Avaya Installation Wizard (IW) Page Page Page Page Page Page Page Page Installing IA770 service pack files, if any Configuring an X330 Expansion Module (if necessary) To obtain the appropriate Avaya Support Web site document Setting rapid spanning tree on the network Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Considerations for IP Phones Supported by a Local Survivable Processor Transition of Control from Primary Controller to LSP Complete the Installation of the S8300 (if the Primary Controller) Backing up the system If using IA770, administer Communication Manager for Integrated Messaging If IA 770 fails to start after a new installation (for an S8300 LSP) Page Chapter 4: Installing a new G700 without an S8300 using the Gateway Installation Wizard Installation overview What are the system components About G700 components Planning forms that the Project Manager provides Installing the Gateway Installation Wizard To obtain and install the GIW software Setting Up the TFTP Server on Your Laptop or on a Customer PC, if Necessary Downloading G700 firmware files to your TFTP directory Page Configure the G700 Install firmware on the G700 and media modules Configure an X330 Expansion Module (If Necessary) To configure an X330 Expansion Module Set rapid spanning tree on the network Page Page Page Page Page Page 03-300412. Page Page Page Page Page Page Page Page Page Page Page Page Chapter 5: Upgrading an existing S8300A to R3.1 using the Web pages About upgrading an existing S8300A to R3.1 Page Release 3.1 upgrade scenarios Accessing the Server CD Installing TFTP server or obtaining USB CD-ROM drive Collecting upgrade information Filling in the EPW, if upgrading from release 1.1 Planning forms provided by the project manager Getting the serial number of the G700, if necessary Checking the number of allocated ports To check the system for the maximum number of ports Identifying the FTP server for backing up data Page To download a service pack To upgrade from release 1.2.x or 1.3.0 If using IA770, checking stored messages size, obtaining service pack (or RFU) and language files Checking the size of stored messages Completing the RFA process (obtaining license and authentication files) Page Preparing for the upgrade on-site To access the S8300 using the Maintenance Web Interface To access the SAT Checking current software release Page Pre-Upgrade Tasks If the S8300 is the primary controller Page To stop Communication Manager on an LSP Getting IA770 data and stopping IA770 (if IA770 is being used) Creating an IA770 test message To test IA770 after the migration To identify other needed languages Page Stopping IA770 Backing up system files To back up data Page Recording configuration information To view and record the current configuration data Upgrading the S8300A Installing the pre-upgrade software service pack, if necessary Installing the pre-upgrade service pack To install the pre-upgrade service pack when the current release is pre-2.0. To install the pre-upgrade service pack when the current release is 2.x. Linux migration backup (if current release is 1.2.0 through 1.3.x) To perform the Linux migration backup Page Page Replacing the S8300A with the S8300B Media Server To remove the S8300A and insert the S8300B Upgrading Communication Manager software Remastering the hard drive and installing the upgrade software Page Page Page Page Verifying software version To verify the software version Copying files to the S8300 To copy files to the S8300 Page Configuring network parameters To configure network parameters Verifying connectivity To verify connectivity service pack file from your laptop Disabling RAM disk on the media server Reboot the media server Access the media server Maintenance Web Interface Restoring data Procedure One: Restoring data backup (if upgrading from a Pre-1.2 release) To configure the server using the Avaya Installation Wizard Restart the server Procedure Two: Restoring data backup (If upgrading from R1.2.x through 2.x) Page Page Page Verifying media server configuration To verify media server configuration Installing the updated license file To install the updated license file Installing the new authentication file, if any To install the new authentication file Saving translations (if not using IA770 and S8300 is not an LSP) To save translations (S8300 is not LSP, and IA770 is not used) Verifying operation To verify operation Next steps Upgrade the firmware on the G700 Media Gateway Upgrading the G700 using the Installation Wizard To upgrade firmware on the G700 using the Installation Wizard Upgrading the G700 using the Upgrade Tool Setting rapid spanning tree on the network Page If using IA770: Restore AUDIX data Page To restart Communication Manager and IA770 Page Installing IA770 service pack (or RFU) files and optional language files, if any To install optional language files Complete the upgrade process Page Page Chapter 6: Upgrading an existing S8300B to R3.1 using the Upgrade Tool About upgrading the S8300B to release 3.1 and upgrading G700 firmware The need to restore IP Phone files Major tasks to upgrade the S8300B to release 3.1 and upgrade the G700 firmware Page Planning forms provided by the project manager Getting the serial number of the G700, if necessary Checking the number of allocated ports Checking the versions of the LSPs (if starting from R2.0 only) Checking the FTP server for backing up data Checking the CD for the most recent files Pre-upgrade service pack (starting from R2.x only) Post-upgrade service pack To download service packs to the laptop Obtaining service pack and language files, if using IA770 Checking for IA770 stored messages size To check the IA770 stored messages size Completing the RFA process (obtaining license and password file) Page Page On-site Preparation for the Upgrade Setting up a TFTP server or HTTP server for LSP software download, if desired To access the S8300 using the Maintenance Web interface To access SAT Completing pre-upgrade tasks If the target S8300 is the primary Page Page Saving a copy of the 4600-series phone configuration file, if any Getting IA770 (AUDIX) Data and Stopping IA770 (if IA770 is being used) To determine other languages Downloading optional language files, if needed Creating an IA770 test message for the upgrade To test IA770 after the upgrade Shutting down IA770 To shut down IA770 Backing up S8300 recovery system files To back up S8300 recovery system data Page Copying the service pack files to the media server (starting from R2.x only) To copy service pack files to the media server from the laptop Installing the pre-upgrade software service pack (starting from R2.x only) To install the pre-upgrade service pack To copy license and authentication files to the S8300 primary controller from your laptop Page Copying authentication files to the LSPs Copying the Communication Manager software and media gateway firmware to a TFTP or HTTP server Copying the Communication Manager software and media gateway firmware to the server Preparing LSPs To transfer software files to the server Page Page Page Obtaining additional data for running the Upgrade Tool Run the Upgrade Tool to upgrade the primary controller, LSPs, and G700 media gateways Checking the current releases of all devices (optional) Page Page Running the upgrade Page Viewing the status of the upgrade in progress Installing updated authentication files Saving translations (only if new license and/or authentication files installed) Setting rapid spanning tree on the network Installing IA770 service pack (or RFU) files, if any Page Starting IA770 INTUITY AUDIX Messaging Verifying start up of IA770 INTUITY AUDIX Messaging Copying IP Phone firmware to the media server, if necessary Restoring the 4600-series phone configuration file, if any Completing the upgrade process To check media modules To enable scheduled maintenance To busy out trunks To check for translation corruption To resolve alarms If using IA770, converting switch integration from CWY1 to H.323 (optional) Chapter 7: Upgrading an existing G700 without an S8300 using the Upgrade Tool About the existing G700 upgrade What are the G700 system components About system access Accessing the G700 Direct connections LAN connections Setting up the TFTP server on your laptop or on a customer PC, if necessary Page Page On-site preparation for the upgrade Accessing the P330 Stack Processor Page Page Page Page Running the upgrade Page Setting rapid spanning tree on the network Page Chapter 8: Telephones and adjunct systems Installation and wiring of telephones and power supplies About connectable telephones and consoles Connecting telephones Connecting an analog station or 2-wire digital station To connect an analog or 2-wire digital station Page Connecting an ISDN BRI station to an MM720 Media Module Installing an 808A Emergency Transfer Panel and associated telephones Installation and wiring of telephones and power supplies Issue 9.1 June 2006 363 0896 Installing and wiring telephone power supplies Local power supplies include: EMERGENCY TRANSFER PANE L 808A l ed808a Typical adjunct power connections Typical adjunct power connections end-to-end Auxiliary power for an attendant console Local and Phantom Power 1152A1 mid-span power distribution unit Important 1152A1 PDU Safety Instructions Using the 1152A1 PDU Telephones and adjunct systems 368 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server Connecting the 1152A1 PDU cables Connecting cables to telephones and other end devices To connect telephones and other end devices to the 1152A1 PDU 1151B1/C1 and 1151B2/C2 power supplies Important safety instructions for 1151B1/C1 and 1151B2/C2 power supplies Using the 1151B1/C1 and 1151B2/C2 power supplies Connecting the 1151B1/C1 or 1151B2/C2 power supplies Avaya Power over Ethernet (PoE) switches Available PoE Switch Options Power priority mechanism C360 converged stackable switches Page Features of the C360 converged stackable switches Stacking Layer 2 features Layer 3 features Management Power over Ethernet (PoE) C460 converged multi-layer switch Page P333T-PWR power over ethernet stackable switch Important P333T-PWR switch safety instructions Using the P333T-PWR switch Connecting the P333T-PWR switch To power upAC input To power upDC input (optional) Connecting the cables To connect IP telephones, PCs, servers, routers, workstations, and hubs: Complete the telephone installation process Installing the coupled bonding conductor To install the CBC: Installing over-voltage and sneak-current circuit protection IA 770 INTUITY AUDIX messaging application Shared resources of IA770 coresidency Where is the IA770 location and software Using an AUDIX trunk group as well as an AUDIX hunt group for new systems IA 770 INTUITY AUDIX installations and S8300 upgrades for IA 770 INTUITY AUDIX INTUITY AUDIX LX messaging system ASAI co-resident DEFINITY LAN gateway (DLG) PROCR administration task summary (for the S8300 Media Server) Supported Ethernet Interfaces Call center About Avaya G700 announcement software Page Avaya Integrated Management Avaya ATM WAN Survivable Processor Manager Avaya Directory Enabled Management Avaya Network Management Console with VoIP SystemView Avaya MultiService SMON Manager Avaya Fault and Performance Manager Avaya Proxy Agent Avaya Configuration Manager Avaya Site Administration Avaya Terminal Configuration Avaya Terminal Emulator Avaya Voice Announcement Over LAN Manager Avaya VoIP Monitoring Manager Uninterruptible power supply (UPS) Page Terminal server installation Installing and administering the terminal server What are the distance limits for the terminal server How is the terminal server cabling connected Connecting the IOLAN+ to the adjunct and the LAN To Connect the IOLAN+ to the adjunct and the LAN Administering the IOLAN+ To connect the IOLAN+ To set up HyperTerminal on the computer Telephones and adjunct systems 404 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server To administer the IOLAN+ the first time Page To reboot the IOLAN+ Navigating the IOLAN+ terminal server Administering the gateway To administer the gateway for IOLAN+ Administering an IOLAN+ port To administer an IOLAN+ port Page Testing connectivity through the IOLAN+ To test connectivity through the IOLAN+ Page Potential failure scenarios and repair actions Administering IP services To administer IP services Call detail recording (CDR) Connecting CDR equipment Administering CDR data collection To administer CDR Data Collection Administering CDR parameters To administer CDR parameters Testing the switch-to-adjunct link Reliable Data Transport Tool (RDTT) package What does the RDTT package contain Downloading the RDTT package To download the RDTT package Installing the RDTT package Printers DS1/T1 CPE loopback jack Installing a loopback jack Installing a loopback jack with a smart jack To install the loopback jack with a smart jack Installing a loopback jack without a smart jack To install the loopback jack without a smart jack Administering a loopback jack To administer a loopback jack Testing a loopback jack with a smart jack Testing the DS1 span from the ICSU to the loopback jack Checking the integrity of local equipment To test the DS1 span Testing the integrity of data sent over the loop To test the integrity of data sent over the loop Page To restore DS1 administration To release the DS1 circuit pack Testing the DS1 span from the loopback jack to the smart jack Figure 39: Network interface at smart jack for an MM710 multi-media module 1 2 3 8910 7 6 Page Page Testing a loopback jack without a smart jack 789 6 5 4 Page To test a loopback jack without a smart jack Configurations using fiber multiplexers Checking for the presence of DC External modems Hardware required when configuring modems Multi-Tech MT5634ZBA-USB-V92 Configuring the MT5634ZBA-USB-V92 modem Multi-Tech MT5634ZBA-V92-GLOBAL Administering Multi-Tech modems Busy tone disconnect equipment for non-U.S. installations Music-on-hold Installing an unregistered music source on a G700 or G350 Media Gateway Page Page Installing a registered music source on a G700 or G350 Media Gateway Paging and announcement equipment To hook up loudspeaker paging from a G700 or G350 Media Gateway Adjunct Information Sources Call Management System INTUITY AUDIX Messaging Systems Avaya Modular Messaging System ASAI and DEFINITY LAN Gateway Avaya Interactive Response Avaya EC500 Extension to Cellular and Off-PBX Stations SIP Enablement Services Seamless Converged Communications across Networks (SCCAN) Call Accounting Systems Section 3: G700 installation and upgrades - manual procedures About the Installation Roadmap and Task Lists Checklist 1: Install a new G700 with an S8300 (Primary or LSP) Page Page Checklist 2: Install a new G700 without an S8300 Page Checklist 3 Upgrade an existing G700 with an S8300A to R3.0 Page Checklist 4 Upgrade an existing G700 with an S8300B to R3.0 Page Checklist 5: Upgrade an existing G700 without an S8300 Page Chapter 9: Manual installation of a new G700 with an S8300 Installation Overview About G700 components About software and firmware files About access to the Server CD System Access How is normal access to the S8300 and G700 provided Connecting directly to a target S8300 To install or upgrade directly To install or upgrade the target LSP remotely Connecting using the customers LAN Installing TFTP server (or obtaining USB CD-ROM drive) Collecting Upgrade Information Planning Forms that the Project Manager provides Getting the Serial Number of the G700, if Necessary Checking the FTP Server for Backing up Data To download a pre-upgrade service pack If using IA770, obtaining service pack and language files If using IA770, obtain Ethernet interface IP address and subnet mask Completing the RFA process (Obtaining license and password file) Page Page Install the S8300 Inserting the S8300 To insert the S8300 Installing Communication Manager Software Setting telnet parameters Remastering the hard drive and installing the software Page Page Page Page Page Verifying Software Version To verify the software version: Copying Files to the S8300 hard drive To copy files to the S8300 hard drive Page Verifying the Time, Date, and Time Zone Installing License and Authentication Files Page Installing Communication Manager service pack files, if any To install Communication Manager update files Configuring the S8300 To configure the S8300 server using the Maintenance Web Interface Page Page Page Page Page Page Page Page Page Page Page Page Providing the keys.install File (If Necessary) To create the key file To upload the keys file To download or copy the keys file Setting the media server's time To set the media server's time Configure the G700 Media Gateway Assigning IP Addresses of the G700 Media Gateway Components To access the P330 stack processor To assign the IP address to the P330 stack processor To establish IP routing for the stack To check the serial number of the G700 media gateway processor To assign the IP address to the G700 media gateway processor To assign the default IP route to the G700 media gateway To assign IP addresses to the VoIP resources Checking for IP connections To run the ping command Setting up the Controller List for the G700 To set the MGP controller list Page Setting the LSP Transition Points To set LSP transition points Configuring an X330 Expansion Module (If Necessary) To obtain the appropriate Avaya Support Web site document Install New Firmware on the G700 Manual upgrade procedures G700 firmware Verifying the Contents of the tftpboot Directory Page Installing New Firmware on the P330 Stack Processor Page Page Page Page Retrieving IA770 service pack files, if any Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Considerations for IP Phones Supported by a Local Survivable Processor Transition of Control from Primary Controller to LSP Set Up SNMP Alarming on the G700 Configuring the primary server to report alarms to a services support agency Administering INADS phone numbers and Enabling alarms to INADS To add INADS phone numbers and Enable alarms to INADS Configuring the G700 Media Gateway to send its traps to a network management system (NMS) Configuring an SNMP community string for traps To configure an SNMP community string for traps Configuring the destination for G700 SNMP traps To configure the destination for G700 SNMP traps Complete the Installation of the S8300 (if the Primary Controller) Backing up the system If using IA770, administer Communication Manager for Integrated Messaging If IA 770 fails to start after a new installation (for an S8300 LSP) Page Chapter 10: Manual installation of a new G700 without an S8300 Installation overview What are the system components About G700 components Planning forms that the Project Manager provides Installing the Gateway Installation Wizard To obtain and install the GIW software Setting Up the TFTP Server on Your Laptop or on a Customer PC, if Necessary Downloading G700 firmware files to your TFTP directory Page Configure the G700 Assigning the IP addresses of the G700 media gateway components To access the P330 stack processor To assign the IP address to the P330 stack processor To establish IP routing for the stack To check the serial number of the G700 media gateway processor To assign the IP address to the G700 media gateway processor To assign the default IP route to the G700 media gateway To assign IP addresses to the VoIP resources Checking for IP connections To run the ping command Setting up the controller list for the G700 To set the MGP controller list Page Setting the LSP Transition Points To set LSP transition points Configuring an X330 Expansion Module (If Necessary) To configure an X330 Expansion Module Prepare to install firmware on the G700 Accessing the P330 Stack Processor Page Page Install New Firmware on the G700 Media Gateway Manually installing G700 and media modules firmware Installing New Firmware on the P330 Stack Processor Page Page Page Page Page Page To define the network region for the S8300 Page To assign the network region to the S8300 Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Chapter 11: Manual upgrade of an existing S8300A and G700 to R3.1 About upgrading an existing S8300A to R3.1 Release 3.1 upgrade scenarios Accessing the Server CD Page Installing TFTP server or obtaining USB CD-ROM drive Collecting upgrade information Filling in the EPW, if upgrading from release 1.1 Planning forms provided by the project manager Getting the serial number of the G700, if necessary Checking the number of allocated ports To check the system for the maximum number of ports Identifying the FTP server for backing up data Page To download a service pack To upgrade from release 1.2.x or 1.3.0 If using IA770, checking stored messages size, obtaining service pack (or RFU) and language files Checking the size of stored messages Completing the RFA process (obtaining license and authentication files) Page Page Preparing for the upgrade to R3.1 on-site To access the S8300 using the Maintenance Web Interface To access the SAT Checking current software release To check the current software release Pre-Upgrade Tasks If the S8300 is the primary controller Page To check for translation corruption To stop Communication Manager on an LSP Page Getting IA770 data and stopping IA770 (if IA770 is being used) Creating an IA770 test message To test IA770 after the migration To identify other needed languages Page Stopping IA770 Backing up system files To back up data Page Recording configuration information To view and record the current configuration data Upgrading the S8300A Installing the pre-upgrade software service pack, if necessary Installing the pre-upgrade service pack To install the pre-upgrade service pack when the current release is pre-2.0. To install the pre-upgrade service pack when the current release is 2.x. Linux migration backup (if current release is 1.2.0 through 1.3.x) To perform the Linux migration backup Page Page Replacing the S8300A with the S8300B Media Server To remove the S8300A and insert the S8300B Upgrading the S8300B Media Server Remastering the hard drive and installing the upgrade software Page Page Page Page Verifying software version To verify the software version Copying files to the S8300 To copy files to the S8300 Page Configuring network parameters To configure network parameters Verifying connectivity To verify connectivity service pack file from your laptop Disabling RAM disk on the media server Reboot the media server Restoring data Procedure One: Restoring data backup (if upgrading from a Pre-1.2 release) To configure the server using the Avaya Installation Wizard Restart the server Procedure Two: Restoring data backup (If upgrading from R1.2.x through 2.x) Page Page Page Verifying media server configuration To verify media server configuration Installing the new license file To install the new license file, if any Installing the new authentication file, if any To install the new authentication file Saving translations (if not using IA770 and S8300 is not an LSP) To save translations (S8300 is not LSP, and IA770 is not used) Verifying operation To verify operation Next steps Upgrade the firmware on the G700 Media Gateway Manually upgrading G700 firmware Verifying the contents of the tftpboot directory Page Page Installing new firmware on the P330 Stack Processor Page Page Page Page Installing new firmware on other G700 media gateways Installing G700 firmware in a stack configuration To "session" over to another G700/P330/C360 in a stack Installing G700 firmware in a remote, no stack configuration Page If using IA770: Restore AUDIX data To restore IA770 AUDIX data To monitor the restore progress To restart Communication Manager and IA770 Intuity AUDIX Page Page Installing IA770 service pack (or RFU) files and optional language files, if any Page Complete the upgrade process Page Chapter 12: Manual upgrade of an existing S8300B and G700 to R3.1 Considerations for upgrading the S8300B as a primary controller or as an LSP The need to restore IP Phone files Major tasks to upgrade the S8300B to release 3.1 and upgrade the G700 firmware Getting the serial number of the G700, if necessary Checking the number of allocated ports Checking the FTP server for backing up data Checking the CD for the most recent firmware files Pre-upgrade service pack (starting from R2.x only) Post-upgrade service pack To download service packs to the laptop Obtaining service pack and language files, if using IA770 Checking for IA770 stored messages size To check the IA770 stored messages size Completing the RFA process (obtaining license and password file) Page Page On-site Preparation for the Upgrade To access the S8300 using the Maintenance Web interface To access SAT Completing pre-upgrade tasks If the target S8300 is the primary Page Saving a copy of the 4600-series phone configuration file, if any Getting IA770 (AUDIX) Data and Stopping IA770 (if IA770 is being used) To determine other languages Page Downloading optional language files, if needed Creating an IA770 test message for the upgrade To test IA770 after the upgrade Shutting down IA770 To shut down IA770 Backing up S8300 recovery system files To back up S8300 recovery system data Page Page Copying and installing the service pack files to the media server (starting from R2.x only) To install the pre-upgrade service pack Page To copy license and authentication files to the S8300 hard drive from your laptop Copying the software and firmware files to the server To transfer files from the software CD Page Page Page Upgrade the S8300 Manually upgrading the S8300 Installing new software Page Page Page service pack file from your laptop, if any To install post-upgrade Communication Manager service pack file from your laptop Install updated license and authentication files Test to verify system functionality Making the upgrade permanent To make the upgrade permanent Saving translations (only if new license and/or authentication files installed) Copying IP Phone firmware to the media server, if necessary Restoring the 4600-series phone configuration file, if any Upgrade the G700 Firmware Manually upgrading G700 firmware G700 Pre-Upgrade Tasks G700 Upgrade Tasks Verifying the contents of the tftpboot directory Page Page Installing new firmware on the P330 stack processor Page Page Page Page Installing new firmware on other G700 media gateways Installing G700 firmware in a stack configuration To "session" over to another G700/P330 in a stack Installing G700 firmware in a remote, no stack configuration Installing IA770 service pack (or RFU) files, if any Page Starting IA770 INTUITY AUDIX Messaging Verifying start up of IA770 INTUITY AUDIX Messaging Completing the upgrade process Page To re-enable alarm origination If using IA770, converting switch integration from CWY1 to H.323 (optional) Chapter 13: Manual upgrade of an existing G700 without an S8300 to R3.1 About the existing G700 upgrade What are the G700 system components About system access Accessing the G700 Direct connections LAN connections Setting up the TFTP server on your laptop or on a customer PC, if necessary Page Page On-site preparation for the upgrade Accessing the P330 stack processor Page Page Install new firmware on the G700 Media Gateway Manually installing G700 and media modules firmware Installing new firmware on the P330 stack processor Page Page Page Page Appendix A: Technical information Avaya G700 Media Gateway Technical Specifications Cabling Equipment Page Page Appendix B: Information checklists Installer's Checklist Serial Number and Login Information Set-Up for P330 Stack Processor Set Up for G700 Media Gateway Processor (MGP) Set Up for VoiP Resources Set Up for S8300 Media Server Information checklists 744 Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server Installation Site Information Stack Layout Page Appendix C: Equipment list Page Page Page Page Page Page Page Page Page Appendix D: Install the Avaya TFTP server To install the Avaya TFTP server Page Page Page Page Page Index Numerical A B C D E F G I K L M N P R S T U V W X