Avaya NTYS20DC70E6, 1230 manual Troubleshooting Virtual Office Part 2

Troubleshooting your Avaya 1230 IP Deskphone

Table 10: Troubleshooting Virtual Office (Part 2 of 4)

Displayed	Probable cause	Action
message
Invalid ID (1)	Incorrect User ID	Enter correct User ID.
	entered.
	User ID is not in	Notify system
	Gatekeeper database.	administrator.
Invalid ID (2)	Incorrect User ID	Enter correct User ID.
	entered.
Invalid ID (3)	Incorrect User ID	Enter correct User ID.
	entered.
	User ID in Gatekeeper	Notify system
	database points to	administrator.
	originating Call Server.
Locked from	Three failed attempts to	Wait one hour for the
Login	enter the correct	lock to clear
	Station Control	automatically, or notify
	Password.	system administrator to
		clear lock.
Permission	Remote IP Deskphone	Notify system
Denied (1)	has no Station Control	administrator.
	Password.

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