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Section 4: General Troubleshooting

Problem

Possible Solution

No Power
Ensure that DVI-VIDEOWALL-4 is plugged in
If you are recovering from power outage, accidentally unplug the
adapter or other power surge conditions, leave the device off for
a while and then power it on again.
No or Distorted Image
Make sure all cables are in good working condition and properly
connected to the DVI-VIDEOWALL-4 and displays.
Configure the output video resolution so that it doesn’t excess
the native resolution of the display. ( in this case, the message of
“out of range” is usually showed on your screen)
Poor Quality
We suggest that don’t use T-connectors to split your video source
into to images displayed on two different screens. That will lower
output video quality. Use a distribution amplifier instead of
T-connectors.
Make sure the video source is not compressed and maintains the
highest native resolution.
Wrong Color
Press “Color Balance” key for auto configuration.
Auto color configuration only works at VGA and YPbPr inputs.