Table of Contents

Chapter 1: Product Overview

About AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Chapter 2: Installation

 

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7

Installing AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7

Chapter 3: Basic Operations

Launching AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Navigating AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Appliance/AVWorks Quick Setup Checklist . . . . . . . . . 13 Adding an Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Accessing an Appliance . . . . . . . . . . . . . . . . . . . . . . . . . 17 Accessing and Managing Your Devices . . . . . . . . . . . . 18 Changing AVWorks Device Properties . . . . . . . . . . . . . 28 Organizing Units with the Local Client Database . . . 31 Deleting and Renaming . . . . . . . . . . . . . . . . . . . . . . . . 36 Customizing the AVWorks Explorer Window . . . . . . . 38 Managing Your Local Databases . . . . . . . . . . . . . . . . . 39

Chapter 4: Managing Your Appliance

Viewing and Configuring Appliance Parameters . . . . 46

Upgrading Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Managing User Sessions . . . . . . . . . . . . . . . . . . . . . . . . 55

Rebooting Your Appliance . . . . . . . . . . . . . . . . . . . . . . 56

Managing Appliance Configuration Databases . . . . . 56

Managing User Databases . . . . . . . . . . . . . . . . . . . . . . 57

Changing Appliance Properties . . . . . . . . . . . . . . . . . . 58

Adding and Deleting Product Licenses . . . . . . . . . . . . 60

Appendices

Appendix A: Updating AVWorks . . . . . . . . . . . . . . . . . 65

Appendix B: Keyboard and Mouse Shortcuts . . . . . . . 66

Appendix C: TCP Ports . . . . . . . . . . . . . . . . . . . . . . . . . 68

Appendix D: Troubleshooting . . . . . . . . . . . . . . . . . . . 69

Appendix E: Technical Support . . . . . . . . . . . . . . . . . . 70