Appendices 35

Appendix D: Troubleshooting

No power status light on receiver

Verify that the power supply is plugged in correctly.

Ensure that the power cable from the Avocent-supplied power supply is securely plugged into the receiver.

No video on monitor attached to receiver

Verify that the monitor attached to the receiver has power.

Ensure that the video cable from the monitor is securely plugged in to the correct connector on the receiver.

Verify that the remote workstation is turned on.

Confirm that a network connection exists between the transmitter and receiver.

Confirm that the IP address used by the transmitter has not been assigned to a second device on the network.

Confirm that the IP address used by the receiver has not been assigned to a second device on the network.

Verify that the transmitter is drawing sufficient power from the USB connections on the remote workstation and that it has booted correctly:

If the green LED on the transmitter is on, the transmitter is drawing sufficient power.

If the transmitter cannot draw sufficient power from the remote workstation, you will need to obtain an external power supply unit for the transmitter from Avocent. If connected through a USB hub, ensure that the hub can supply enough power.

Verify that the correct video setting has been configured in the transmitter serial menu:

If the remote workstation provides DVI-only video, verify that the transmitter serial menu has been configured for DVI. Then restart the remote workstation.

If the remote workstation provides VGA-only video, verify that the transmitter serial menu has been configured for VGA. Then restart the remote workstation.

The transmitter has an internal fan. Verify that the fan is functioning.

Cycle power to the receiver. An informational message should appear on the monitor for a brief moment. If the message does not appear, check the monitor by plugging the video cable from the monitor directly into the remote workstation to verify that the monitor is working and that the remote workstation is generating active video. If this is functioning, check that the dis- play settings for your remote workstation are set no higher than a resolution of 1280 x 1024 at 60 Hz refresh rate. If the monitor does not function correctly, replace it.

If the transmitter has been turned off and then turned on again (by unplugging the USB cables), ensure that all other cables are disconnected before reconnecting the transmitter. Ensure that you connect the USB cables first.

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Avocent LongView IP manual Appendix D Troubleshooting, No power status light on receiver

LongView IP specifications

The Avocent LongView IP is a highly regarded solution for remote access and management of computer systems, designed for IT professionals seeking efficiency and control over their data centers or network environments. This device bridges the gap between remote users and critical infrastructure, enhancing productivity while ensuring robust security measures.

One of the standout features of the Avocent LongView IP is its ability to provide secure IP access to servers and other devices. This is achieved through an intuitive web interface that simplifies user experience, allowing for easy navigation and control. The device supports multiple users and can manage several sessions simultaneously, making it ideal for team environments where collaboration and rapid response to issues are essential.

The LongView IP is built with advanced technologies that facilitate high-quality video output and responsiveness. Users can expect superior resolution, enabling them to manage graphical applications effectively. The device utilizes video compression technologies that guarantee minimal latency during remote sessions, making it a powerful tool for critical operations that require real-time feedback.

Another significant characteristic of the LongView IP is its compatibility with a wide range of operating systems and hardware. This versatility ensures that IT teams can integrate the device into existing frameworks without the need for extensive modifications. Furthermore, the device supports various connection protocols, making it adaptable to many network environments.

Security is paramount in the design of the Avocent LongView IP. The device features strong encryption protocols to protect sensitive data transmitted over networks. Additionally, it offers robust authentication mechanisms, ensuring that only authorized users can gain access to systems. This is particularly important for organizations that handle sensitive information and require stringent compliance protocols.

The Avocent LongView IP also boasts an energy-efficient design, making it an eco-friendly option for modern data centers. Its low power consumption translates to cost savings while meeting the demands of today’s intensive IT operations.

In summary, the Avocent LongView IP is a comprehensive solution that combines security, high-performance access, and adaptability. With its array of features and technologies, it is an essential tool for professionals looking to optimize their IT management processes while maintaining control and security over their infrastructure.