| AXIS 230 |
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| Troubleshooting | 41 | ||||||
| Symptoms | Possible causes | Remedial actions |
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Slow video | Outdated drivers for graphics | Obtain and install the latest device driver for your graphics card from |
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| card. | the manufacturer’s web site. Also check that DirectDraw acceleration |
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| is enabled. This can be done by running the program DxDiag.exe (click |
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| Start - Run and then type dxdiag.exe) Check on the Display tab that |
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| DirectDraw acceleration is enabled. |
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| Another application is using | Close the other application, and then |
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| DirectDraw acceleration, | page. Examples of other applications that use DirectDraw acceleration |
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| making this unavailable to the | are: video conferencing software, Web TV, video playback software and |
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| AXIS 230. | video editing software. |
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| Insufficient free memory on | Lower the resolution/color depth for the monitor. |
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| graphics card for using the | desktop and select Properties - Settings. |
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| hardware acceleration |
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| capabilities. |
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| Poor quality video (image | Outdated drivers for graphics | See “Slow video” above. |
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| hopping, etc.), wrong | card. |
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| image format (b/w, |
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| inverted, etc.) |
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| No audio / poor audio. | Faulty connection to external | Check connections. If the audio LED flashes or is steady green, then |
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| mic or audio input device. | audio is reaching the MPEG decoder in the AXIS 230 and is included in |
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| Error in power supply to | the stream. |
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| external microphone. |
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| Incorrect settings. | Check that the correct input is selected. Check the input sensitivity. If |
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| the audio LED flashes or is steady green, then audio is reaching the |
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| MPEG decoder in the AXIS 230 and is included in the stream. |
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| Error in client. | Check the settings for the client PC’s sound card. If audio is weak or |
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| distorted, check the master gain setting in the AXIS 230. |
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| Outdated drivers for sound | Check that you are using the latest device driver for your sound card. |
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| card. | Check the manufacturer’s web site for new drivers. |
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| Triggering difficulties | Unable to trigger on both | Repetitive trigger conditions that occur in quick succession can be |
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| with programming scripts. | positive and negative | missed. This is because the command initiated by the first trigger event |
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| transitions of the Control | may not have been fully executed before the second event starts. This |
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| Button and/or I/O ports | scenario is demonstrated in the illustration below: |
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| Command |
| Command |
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| Command |
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| T1 |
| T2 |
| T3 |
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| Time |
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| Trigger |
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| This feature has particular significance when using commands that |
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| take a relatively long time to process, e.g. mail or FTP, especially if they |
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| are transmitting a pre/post alarm buffer. |
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Note: If you still have a problem after reading this information, please contact your reseller or visit the 
Axis Support Web at www.axis.com/techsup/
