AXIS 230

 

 

 

 

 

 

 

 

Troubleshooting

41

 

Symptoms

Possible causes

Remedial actions

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Slow video

Outdated drivers for graphics

Obtain and install the latest device driver for your graphics card from

 

 

 

card.

the manufacturer’s web site. Also check that DirectDraw acceleration

 

 

 

 

 

is enabled. This can be done by running the program DxDiag.exe (click

 

 

 

 

 

Start - Run and then type dxdiag.exe) Check on the Display tab that

 

 

 

 

 

DirectDraw acceleration is enabled.

 

 

 

 

 

 

 

 

 

 

 

Another application is using

Close the other application, and then re-open the AXIS 230’s Live View

 

 

 

 

DirectDraw acceleration,

page. Examples of other applications that use DirectDraw acceleration

 

 

 

 

making this unavailable to the

are: video conferencing software, Web TV, video playback software and

 

 

 

 

AXIS 230.

video editing software.

 

 

 

 

 

 

 

 

 

 

 

 

 

Insufficient free memory on

Lower the resolution/color depth for the monitor. Right-click on the

 

 

 

 

graphics card for using the

desktop and select Properties - Settings.

 

 

 

 

 

 

 

 

hardware acceleration

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

capabilities.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Poor quality video (image

Outdated drivers for graphics

See “Slow video” above.

 

 

 

 

 

 

 

 

 

 

 

 

hopping, etc.), wrong

card.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

image format (b/w,

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

inverted, etc.)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

No audio / poor audio.

Faulty connection to external

Check connections. If the audio LED flashes or is steady green, then

 

 

 

 

mic or audio input device.

audio is reaching the MPEG decoder in the AXIS 230 and is included in

 

 

 

 

Error in power supply to

the stream.

 

 

 

 

 

 

 

 

 

 

 

 

 

external microphone.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Incorrect settings.

Check that the correct input is selected. Check the input sensitivity. If

 

 

 

 

 

the audio LED flashes or is steady green, then audio is reaching the

 

 

 

 

 

MPEG decoder in the AXIS 230 and is included in the stream.

 

 

 

 

Error in client.

Check the settings for the client PC’s sound card. If audio is weak or

 

 

 

 

 

distorted, check the master gain setting in the AXIS 230.

 

 

 

 

Outdated drivers for sound

Check that you are using the latest device driver for your sound card.

 

 

 

 

card.

Check the manufacturer’s web site for new drivers.

 

 

 

 

 

 

 

Triggering difficulties

Unable to trigger on both

Repetitive trigger conditions that occur in quick succession can be

 

 

 

with programming scripts.

positive and negative

missed. This is because the command initiated by the first trigger event

 

 

 

 

transitions of the Control

may not have been fully executed before the second event starts. This

 

 

 

 

Button and/or I/O ports

scenario is demonstrated in the illustration below:

 

 

 

 

 

 

 

 

(double-edged triggering).

 

 

 

Command

 

Command

 

 

 

 

 

 

 

 

 

Command

 

 

 

?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

T1

 

T2

 

T3

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Time

 

 

 

 

 

Trigger

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

This feature has particular significance when using commands that

 

 

 

 

 

take a relatively long time to process, e.g. mail or FTP, especially if they

 

 

 

 

 

are transmitting a pre/post alarm buffer.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Note: If you still have a problem after reading this information, please contact your reseller or visit the Axis Support Web at www.axis.com/techsup/

Page 41
Image 41
Axis Communications 230 MPEG-2 user manual Mic or audio input device