Key frames, No audio, Settings | Axis Communications 463001 specs

AXIS Q1604-E Network Camera

Troubleshooting

Lower frame rate than	See Performance Considerations, on page 64.
expected	Reduce the number of applications running on the client computer.

	Limit the number of simultaneous viewers.
	Check with the network administrator that there is enough bandwidth available.
	Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
	key frames.
	Lower the image resolution.
	The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
	product. See Technical Specifications, on page 60.
Status and Network indicator LEDs are flashing red rapidly

Hardware failure	Contact your Axis reseller.
Video and image problems, general

Image unsatisfactory	Check the video stream and camera settings under Setup > Video & Audio > Video Stream and
	Setup > Video & Audio > Camera Settings.
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.
No audio

Incorrect setup	Check the sound card in the computer. Ensure that mute is not selected and that the volume
	settings are correct.
	Check that Enable audio support is selected under Setup > System Options > Security > Audio
	Support.
	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Poor audio quality

Stuttering	Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and	Synchronize the product’s date and time settings with an NTP server. Go to Setup > System
video using H.264	Options > Date & Time.
Distorted audio	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Feedback loops	Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
	use half-duplex mode instead.

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Axis Communications 463001 Key frames, Status and Network indicator LEDs are flashing red rapidly, No audio, Settings

Contents

Axis Q1604-E Network Camera Liability About this documentLegal Considerations Intellectual Property Rights Support Learn More Table of Contents Axis Q1604-E Network Camera Technical Specifications Hardware Overview Hardware Overview Axis Q1604-E Network Camera Axis Q1604-E Network Camera Cold Startup Delay Switch Connectors and Buttons SD Card Slot LED IndicatorsLED indicators in camera Control Button Hardware Overview Status LED Behavior for Focus Assistant Replacing the lens Accessing the Product Accessing the ProductAccess from a Browser Set the Root Password Accessing the Product Access from the InternetClick Use Https Controls on the Live View Configure Capture ModeLive View Manual Trigger Axis Media Control viewer toolbar Go to Setup EventsAMC Audio Controls Media Streams How to Stream H.264Media Streams Axis Media Control AMC Alternative Methods of Accessing the Video Stream Accessing Audio Streams Basic Setup Setting Up the ProductSetting Up the Product Adjust Focus Setting Up the Product Focus Assistant Video Stream Video and AudioVideo and Audio Pixel Counter Image 264 Go to Setup Video & Audio Camera Settings Camera SettingsCapture Mode Stream Profiles White Balance Exposure SettingsImage Appearance Wide Dynamic Range Set Shutter to OverlayShutter & Gain IR cut filter Overlay Image Privacy MaskGo to Video & Audio Overlay Image Audio Modes Video and Audio Audio SettingsAudio Input Audio Clips Audio Output Live View Config Live View ConfigDefault Viewer for Browsers User Defined Links Viewer SettingsGo to Setup Live View Config Output Buttons For more information about I/O ports, see I/O Ports, on Camera Tampering DetectorsDetectors Motion Detection Set Up Motion Detection Windows Motion Detection Parameters Low level 0% Default valuesAudio Detection Recommended values Applications Install ApplicationApplications Application Licenses Axis Q1604-E Network Camera Events Events Setting Up an Action Rule Go to Events Action Rules and click Add Recipient Use with action Setting Up an Email RecipientEvents Recipients Go to Events Recipients and click Add Go to Events Schedules and click Add SchedulesRecurrences Go to Events Recurrences and click Add Recording List RecordingsRecordings Continuous Recording Languages Languages Security System OptionsSystem Options Users Certificates IeeeGo to System Options Security Ieee Date & Time Go to Setup System Options Security CertificatesAudio Support Basic TCP/IP Settings System Options Network DNS Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service Axis Video Hosting System Avhs Link-Local IPv4 Address NTP ConfigurationHost Name Configuration NAT traversal port mapping for IPv4 QoS Quality of Service FTP RTP/H.264 UPnPTM can be disabled under System Options Network UPnPTMUPnPTM Bonjour Network Share System Options StorageSD Card Go to System Options Storage and click SD Card Ports MaintenancePorts & Devices Port Status System Options Support Advanced Plain Config Reset to Factory Default SettingsFile Upload Emergency Recovery Procedure TroubleshootingTroubleshooting Checking the Firmware Problems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Problems with streaming H.264 Product is accessible locally but not externallyBasic Setup Video & Audio Camera Settings Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general Settings Storage and disk management problems Storage disruption Technical Specifications Technical Specifications Installation aids Function/group Specifications Audio Audio streamingAlarm actions Input/output Audio input Connectors Function Pin Specifications Performance Considerations Audio Input Audio Output M5.3