Axis Support

AXIS 211W - Troubleshooting

If you contact Axis support, please help us to help you solve your problems, by providing the server report, the log file and a brief description of the problem.

Server Report - go to Setup > System Options > Support Overview. The server report contains important information about the server and its software, as well as a list of the current parameters.

The Log file is available from Setup > System Options > Logs & Reports. The Log file records events in the unit since the last system restart and can be a useful diagnostic tool when troubleshooting.

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Axis Communications AXIS 211W user manual Axis Support

Contents

Axis 211W About this Document Axis 211W Table of contents Axis 211W Table of contents Key features Product Features Terminal Weight =260g 0.57 lb without antennaOverview Color Indication Unit connectorsLED Indicators Accessing the Axis 211W Using the Network CameraSet the password Accessing the Axis 211W from the Internet AMC audio controls Live View Axis 211W Using the Network Camera Video Stream How to stream MPEG-4 MPEG-4 clients Alternative methods of accessing the video streamMotion Jpeg Axis Media Control AMC Axis Media Control ConfigurationAccessing the Setup tools Text Overlay Settings Video and Image settingsImage Appearance Video Stream Advanced Camera Settings Overlay/Mask SettingsOverlay/Mask Type Overlay image requirements Bit Rate Control Advanced MPEG-4 SettingsGOV Settings Enable Audio Audio SettingsAudio Channels Audio mode Audio Input Advanced Audio Audio Output Upload Own Web Files Live View ConfigCustomize the default Own home Default Video FormatUser Defined Links Example Check Show Custom Link Default Viewer Sequence ModeHtml Examples External Video Configuring Event Types Event ConfigurationEvent Servers Definitions How to set up a triggered event Audio alarmTriggered Event Click Add triggered on the Event types Motion Detection Configuration example Click Add scheduled on the Event types Object Size Port Status IP Address Filtering System OptionsSecurity 802.1X Network Admission Control Authentication processDate & Time Network Advanced TCP/IP Settings Network Basic TCP/IP SettingsIP Address Configuration Services Host Name Configuration NTP ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4 Network Traffic WirelessStatus of Wireless Networks WPA-/WPA2-PSK Wi-Fi Protected Access Pre-Shared Key Wireless SettingsWPA-/WPA2-Enterprise Wi-Fi Protected Access Enterprise WEP Wired Equivalent Protection QoS Dscp Settings QoS Quality of ServiceSmtp email UPnP Maintenance LED SettingsPorts & Devices Support Advanced Resetting to the Factory Default SettingsUsing the Reset Button Function Pin number Specifications Terminal ConnectorConnection diagram Illumination Technical Specifications Video management Maintenance Video access from Optimizing your system General performance considerations Emergency Recovery Procedure TroubleshootingChecking the Firmware Upgrading the Firmware Axis Support Symptoms, Possible Causes and Remedial Actions Decode only I frames Video/Image problems generalVideo/image problems MPEG-4 Browser freezes Problems uploading filesPoor quality snapshot images Compression See Image Compression Glossary of Terms VOP See VOP Etrax Ethernet Token Ring Axis Axis own microprocessor Axis 211W Glossary of Terms URL Uniform Resource Locator An address on the network SSL/TLS Secure Socket Layer/Transport Layer Security Axis 211W Glossary of Terms Axis 211W Index WPA-/WPA2-PSK