Axis Communications AXIS 211W Video/Image problems general, Video/image problems MPEG-4

AXIS 211W - Troubleshooting

Video/Image problems - general
	No images in browser	To enable the updating of video images in Microsoft Internet Explorer, set your browser
	(Internet Explorer for Windows only)	to allow ActiveX controls. Also, make sure that AXIS Media Control (AMC) component
		is installed on your workstation.
	Installation of additional ActiveX com-	Configure your camera to use a Java applet for updating the video images under
	ponent restricted or prohibited.	Live View Config > Layout > Default Viewer for Internet Explorer. See the online help
		for more information.
	Image too dark or too light.	Check the video image settings. See the online help on Video and Image Settings.
	Missing images in uploads.	This can occur when trying to use a larger image buffer than is actually available. Try
		lowering the frame rate or the upload period.
	Slow image update.	Configuring, e.g. pre-buffers, motion detection, high-resolution images, high frame
		rates, etc, will reduce the performance of the camera.
	Poor performance.	Poor performance may be caused by, e.g. heavy network traffic, multiple users access-
		ing the unit, low performance clients, use of features such as Motion Detection, Event
		handling,
	Image gradually gets darker or lighter.	When using the camera in locations lit by fluorescent lighting, check in the advanced
		image settings that the Exposure control is set to Flicker-free.
	Image loses focus often.	Disable the DC-Iris lens in the settings for Video & Image > Advanced. Focus the cam-
		era following the instructions in the Installation Guide, and then enable the DC-Iris
		lens.
	Images only shown in black & white.	Check the color level setting.
	Blurred images.	Refocus the camera. Check in the Video & Image > Advanced - Camera Settings that
		DC-Iris is set to Enabled. If the images are still blurred adjust the metal ring until the
		image is sharp,
	Rolling dark bands or flickering in	Try adjusting the Flicker-free exposure setting under advanced image settings. Note
	image.	that the 'Hold Current'/Manual setting may cause unwanted effects.
Video/image problems - MPEG-4
	Lower frame rate than expected.	Check with the administrator that there is enough bandwidth available. Check also the
		settings for bit rate control, in the Video & Image > Advanced > MPEG-4settings.
		Using an inappropriate video object type can also affect the frame rate. See the online
		help for more information.
		Check in the AMC control panel applet (MPEG-4 tab) that video processing is not set to
		Decode only I frames.
		Lower the image resolution.
		Reduce the number of applications running on the client computer.
	No MPEG-4 displayed in the	Check that the correct network interface is selected in the AMC control panel applet
	client.	(network tab).
		Check that the relevant MPEG-4 connection methods are enabled in the AMC control
		panel applet (network tab).
		In the AMC control applet, select the MPEG-4 tab and click the button Set to default
		MPEG-4 decoder.
	Poor rendering of MPEG-4 images.	Color depth set incorrectly on clients. Set to 16-bit or 32-bit color.
		If text overlays are blurred, or if there are other rendering problems, you may need to
		enable Advanced Video Rendering. This is done on the MPEG-4 tab in the AMC control
		panel applet.
		Ensure that your graphics card is using the latest device driver. The latest drivers can
		usually be downloaded from the manufacturer's web site.
		If images are degrading, try decreasing the GOV length, see Advanced - MPEG-4 Set-
		tings, on page 17.
	Color saturation is different in MPEG-4	Modify the settings for your graphics adapter. Please see the adapter's documentation
	and Motion JPEG.	for more information.
The	test image does not display as expected.
	Image settings.	Not all settings have an effect on the test image. For more information, see the help on
		Image Settings.
The	Power indicator is not constantly lit
	Faulty power supply.	Check that you are using an AXIS PS-K power supply.
The
	Status indicator LED is flashing red and the camera is inaccessible
	A firmware upgrade has been inter-	See the Emergency Recovery Procedure above.
	rupted or the firmware has otherwise
	been damaged.

43