Manuals / Axis Communications / Photography / Security Camera

Axis Communications Q1614-E Troubleshooting, Technical Specifications, Table of Contents

Models: Q1614-E

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AXIS Q1614-E Network Camera
Table of Contents
Storage	56
Ports & Devices	58
Maintenance	58
Support	59
Advanced	59
Reset to Factory Default Settings	60
Troubleshooting	61
Check the Firmware	61
Upgrade the Firmware	61
Symptoms, Possible Causes and Remedial Actions	62
Technical Specifications	65
Connectors	68
Performance Considerations	69

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Contents

AXIS Q1614-E Network Camera User ManualLegal Considerations About this DocumentLiability Intellectual Property RightsLearn More SupportSafety BatteryAccess the Product Table of ContentsSet Up the Product Configure the Live View PageTechnical Specifications TroubleshootingTable of Contents AXIS Q1614-E Network Camera4. I/O connector 5. Iris connector 6. Power connector 1. Status LED indicator 2. Zoom puller 3. Focus puller7. Power LED indicator 8. Network LED indicator 9. RS485/RS422 connector 10. Network connector PoE 11. Control button6. Network camera 7. Safety wire tab 8. Cable holes with cable gland 1. Sunshield adjustment screw 2. Sunshield12. Network connector 13. Bottom cover Hardware OverviewNetwork Connector Connectors and ButtonsI/O Connector 3. Bottom cover screws 4. Bracket adjustment screw 5. Wall bracketAudio Connector LED IndicatorsRS485/RS422 Connector SD Card SlotStatus LED Behavior for Focus Assistant Buzzer Signal for Focus AssistantBuzzer Lens3. In Iris configuration Click Edit Status LED Behavior and Buzzer Signal for Levelling AssistantReplace the Lens Camera positionAccess from a Browser Access the Product Access the ProductAccess from the Internet Set the Root PasswordConfigure Capture Mode Access the ProductSet Power Line Frequency The Live View PageControls on the Live View Page 1. Go to Setup EventsManual Trigger Access the ProductAXIS Media Control viewer toolbar 1. Go to Setup Live View ConfigPTZ Controls 2. Under Action Buttons, select Show manual trigger buttoncannot pan or tilt Access the ProductAXIS Q1614-E Network Camera Media Streams Media Streams How to Stream H.264MJPEG AXIS Media Control AMCAXIS Q1614-E Network Camera Alternative Methods of Accessing the Video StreamMedia Streams Media Streams Access Audio StreamsAXIS Q1614-E Network Camera Basic Setup Set Up the Product Set Up the ProductFocus Adjustment AXIS Q1614-E Network CameraVideo Stream Video and Audio Video and AudioPixel Counter ImageVideo and Audio Overlay settings. See Overlay on pageStream Profiles H.2641. Go to Setup Video & Audio Camera Settings Camera SettingsCapture Mode AXIS Q1614-E Network CameraImage Appearance Exposure SettingsWhite Balance Wide Dynamic RangeIris adjustment Iris configurationSet Shutter to Day/NightView Area 2. Select an Aspect ratio and a Video stream resolutionOverlay 1. Go to Video & Audio View AreaOverlay Image 2. Under Overlay Settings, select Include textUse Overlay Text in an Action Rule 1. Go to Video & Audio Overlay ImageFocus Privacy Mask1. Go to Events Action Rules BasicAudio Modes Audio SettingsAudio Input AXIS Q1614-E Network CameraAudio Output Audio ClipsAXIS Q1614-E Network Camera Video and AudioDefault Viewer for Browsers Configure the Live View Page Configure the Live View PageViewer Settings BrowserUser Defined Links Configure the Live View PageOutput Buttons 1. Go to Setup Live View Config1. Go to PTZ Preset Positions Preset PositionsPTZ Pan Tilt Zoom PTZ Pan Tilt Zoom Guard TourDevice Settings Install PTZ DriverPTZ Pan Tilt Zoom AdvancedPTZ Pan Tilt Zoom 3. Operator - Same as administrator but with lower priorityAXIS Q1614-E Network Camera Detectors Detectors For instructions, see Set Up Motion Detection Windows on pageCamera Tampering Motion DetectionDetectors Set Up Motion Detection WindowsMotion Detection Parameters 1. Go to Detectors Motion DetectionAudio Detection Default valuesHigh level 100% Medium level 50%1. Go to Setup Applications Install ApplicationApplications Applications Application LicensesAXIS Q1614-E Network Camera ApplicationsEvents Events Set Up Action RulesTriggers 1. Go to Events Action Rules and click AddEvents Input SignalActions HardwareAdd Recipients Set Up Email RecipientsPlay Audio Clip - See Audio Clips on page PTZ ControlCreate Schedules Set Up Recurrencessee Certificates on page 1. Go to Events Schedules and click AddFind Recordings Recordings RecordingsPlay Recording 1. Go to Recordings ListExport Video Clip RecordingsContinuous Recording 1. Go to Recordings ContinuousAXIS Q1614-E Network Camera Languages LanguagesSecurity System Options System OptionsUsers ONVIFIEEE System OptionsCertificates 1. Go to System Options Security IEEE2. Go to Setup System Options Security Certificates 1. Go to Setup System Options Security CertificatesDate & Time Audio SupportIPv4 Address Configuration Basic TCP/IP SettingsIPv6 Address Configuration Assign IP Address Using ARP/PingAXIS Internet Dynamic DNS Service Advanced TCP/IP SettingsDNS Configuration AXIS Video Hosting System AVHSHost Name Configuration NTP ConfigurationLink-Local IPv4 Address HTTPSOCKS QoS Quality of ServiceRTSP AXIS Q1614-E Network CameraSNMP UPnPTM can be disabled under System Options Network UPnPTMUPnPTM RTP/H.264Storage Bonjour can be disabled under System Options Network BonjourBonjour SD CardNetwork Share 3. Under General Settings, select Autoformat to1. Go to System Options Storage 2. Click Network Share AXIS Q1614-E Network CameraPorts & Devices MaintenanceI/O Ports COM PortSupport See also Troubleshooting on pageSupport Overview System OverviewPlain Config Reset to Factory Default SettingsFile Upload AXIS Q1614-E Network CameraUpgrade the Firmware Troubleshooting TroubleshootingEmergency Recovery Procedure Check the FirmwareSymptoms, Possible Causes and Remedial Actions TroubleshootingProblems setting the IP address Using ARP/Ping on pageSetup Live View Config and select Java applet under Default viewer Problems with streaming H.264product. See Technical Specifications on page Status and Network indicator LEDs are flashing red rapidlyStorage and disk management problems SettingsNo audio Poor audio qualitySpecifications Technical Specifications Technical SpecificationsResolutions Image settingsAudio Technical SpecificationsAudio streaming Audio inputConnectors PowerDimensions WeightWarranty ConnectorsI/O connector Setup example4. I/O configured as output RS485/422 ConnectorPerformance Considerations Audio InputAXIS Q1614-E Network Camera Technical SpecificationsAccessing Motion JPEG and H.264 video streams simultaneously. Frame rate and bandwidth affected AXIS Q1614-E Network Camera M5.5Axis Communications AB, 2013 Date June